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How Braintree destroyed a successful taxi startup from Serbia

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Re: How Braintree destroyed a successful taxi startup from Serbia

#91

Post by URSpider94 »

everydaypanos wrote: post #79

In a world where Stripe is used in very few countries - Braintree seemed like a great alternative(It was just about the time it was being bought by PayPal). Six months into our "cooperation" they sent an email breaking the contract with us(e-commerce retailer) because their "bank" was protesting too many of our sales.. The truth of the matter is that Braintree was literally accepting all credit card transactions and…

That is true for almost all payment gateways - fraud protection is the responsibility of the client. Read up on what happened to Stripe customers in the hover board craze of 2015-16. That's why there are many popular third-party fraud reduction services (for a fee, of course).

Re: How Braintree destroyed a successful taxi startup from Serbia

#92

Post by nodesocket »

macintux wrote: post #90
nodesocket wrote: post #77

Earlier quoted context omitted.

And tell me why Braintree has an obligation to take his business. He's in a risky country Serbia, which has a high potential for chargebacks and fraud.

They have an obligation to provide the service they already agreed to, do they not?

Wrong. Serbia is not in EU.

    You must also have a bank account with a US, European, Australian, Canadian, Singapore, Hong Kong, Malaysian, or New Zealand-chartered bank.

Re: How Braintree destroyed a successful taxi startup from Serbia

#93

Post by droopyEyelids »

albertico wrote: post #59

this isn't new, big companies love to screw small ones. They are assholes at Braintree, that is well known, i recommend the guys at cargo to switch to Stripe. Those people are enterpreneurs like you..... hope the best for ya mate!

Dude, I've spoken to Braintree customer support and they're incredibly nice and quick. The only better customer support I know of is for my Sapphire Reserve credit card.

Calling them assholes raises my eyebrow. It seems like the kind of place that would show a rude CS agent the door zero strikes you're out.

Re: How Braintree destroyed a successful taxi startup from Serbia

#94

Post by ellius »

th0raway wrote: post #55
ellius wrote: post #46

Earlier quoted context omitted.

I saw a talk at the MRC conference by the woman who heads up payments for Facebook. They put a bunch of development effort into a tool that allows them to switch providers at will for exactly this reason. It not only gives them security, it allows them to seamlessly direct traffic to whomever is providing the best rates at any given time.

If you are Facebook, Amazon or someone like that it can make sense, but their level of sophistication is insane for someone that isn't making millions a month. At a smaller scale, the best that you can do is just to have bindings for the processors that do easy integration, but it's still a bunch of work that isn't going towards making more money, but towards insurance. So putting sophistication on your payments plat…

Yeah my bad, I didn't mean to suggest that their approach makes sense for everyone. I was just trying to support his point that reducing dependence on a single processor can be a beneficial practice.

Re: How Braintree destroyed a successful taxi startup from Serbia

#96

Post by sanswork »

scrollaway wrote: post #95
markdown wrote: post #72

Earlier quoted context omitted.

Most of the world can't use Stripe.

Stripe supports virtually all credit cards as well as alipay and bitcoin. If that's not most of the world, what is?

Most all end users can use stripe. A lot of businesses can't https://stripe.com/global.

Re: How Braintree destroyed a successful taxi startup from Serbia

#97

Post by cwilkes »

Buge wrote: post #83

The comparison to soldiers killing people is pretty ridiculous.

As well as people in Chicago grilling steaks and going to ball games. In the winter?

Now if he said something like "eating a lassanga soupy mixture that you call pizza" I would have been clapping.

Re: How Braintree destroyed a successful taxi startup from Serbia

#98

Post by manquer »

everydaypanos wrote: post #87
foxylad wrote: post #84

I think developers come at payment services with a mindset that it's such a simple thing (it's really just decrementing a number in one account and incrementing a number in another account) that they leave it to last to implement. Like security, it should be part of every decision you make, from day one. Particularly if you live outside the US. CarGo's experience is a great example. For an app that lives and dies on…

The first thing they ask you when you open an account is how much volume you have.. There is no such thing as a "backup" payment gateway. The first few weeks of operation the "backup" gateway would suspend your account for not providing the necessary volume of sales.

Not backup .. load balanced perhaps ? Across two or three ?.. you would not trust single server, cloud provider, DC , DNS for HA then why trust a single payment provider ?

Re: How Braintree destroyed a successful taxi startup from Serbia

#99

Post by joshdotsmith »

sanswork wrote: post #96
scrollaway wrote: post #95

Earlier quoted context omitted.

Stripe supports virtually all credit cards as well as alipay and bitcoin. If that's not most of the world, what is?

Most all end users can use stripe. A lot of businesses can't https://stripe.com/global .

Stripe did introduce Stripe Atlas. Although this doesn't solve the situation totally, it's at least one of a number of helpful steps in the right direction.

Re: How Braintree destroyed a successful taxi startup from Serbia

#100

Post by aianus »

nodesocket wrote: post #92
macintux wrote: post #90

Earlier quoted context omitted.

They have an obligation to provide the service they already agreed to, do they not?

Wrong. Serbia is not in EU. You must also have a bank account with a US, European, Australian, Canadian, Singapore, Hong Kong, Malaysian, or New Zealand-chartered bank.

He specifically mentioned that he had a bank account in the EU in the comments
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