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Dear Dash Users – A message to all Dash users from the Kapeli Blog

blog.kapeli.com

91–100 of 110 posts

Re: Dear Dash Users – A message to all Dash users from the Kapeli Blog

#91
post #77
post #59

Earlier quoted context omitted.

You're equating "paying for" and "responsible for".

Which is reasonable. If you pay for something, you generally are at least slightly responsible for it. Just because you don't want to be responsible for it doesn't mean you aren't. For example, if I buy a car, hand the keys to a friend, and they go out and commit a crime with the car, I'm going to bet that I'm legally culpable in some fashion.

I buy a gun. Lend [0] it to friend. Friend goes on a killer spree.

Can I claim zero responsibility? No.

[0] The friend didn't steal the gun.

Re: Dear Dash Users – A message to all Dash users from the Kapeli Blog

#92
post #77
post #59

Earlier quoted context omitted.

You're equating "paying for" and "responsible for".

Which is reasonable. If you pay for something, you generally are at least slightly responsible for it. Just because you don't want to be responsible for it doesn't mean you aren't. For example, if I buy a car, hand the keys to a friend, and they go out and commit a crime with the car, I'm going to bet that I'm legally culpable in some fashion.

I've bought a gift to someone almost every month for the past 40 years, and, eh, I'm responsible for that?

Re: Dear Dash Users – A message to all Dash users from the Kapeli Blog

#93
post #87

Earlier quoted context omitted.

Generally, I don't get this: * Kapeli shared financial information and test devices with this other account, whether it was a relative or not. The assumption here is that for some reason a credit card number and device identifiers (unclear where they come from...but maybe mac address?) are enough for Apple to "link" accounts. I contest this for the same reason I think someone knowing my birthday and social security n…

Seems to me that everything up to (and including) the initial ban was relatively sensible. You don't need absolute proof that the two accounts really are linked, it's reasonable enough to see something that indicates they likely are and then take action based on that. Where it fell apart was failing to account for the possibility that they got it wrong. They should have notified both accounts and explained why both w…

This hits the nail on the head for what I am trying to communicate. Thanks!

Basically, CC + registered devices are fine pseudo-identifiers. But they aren't guaranteed unique and therefore edge cases do exist.

So if an edge case manifests, it seems that recourse is limited and at this point Apple basically is leveraging reinstating Kapeli's account to extort some sort of PR gain.

Again, I personally don't think Kapeli is without fault here...but it's possible what he is saying is _true_, so given that he _might_ have limited connection to the fraudulent behavior and has gone out of his way to try and reinstate Dash, why continue to deny reinstatement?

Apple might have more information, but until I see it its still a question.

Re: Dear Dash Users – A message to all Dash users from the Kapeli Blog

#94
post #58

Earlier quoted context omitted.

Generally, I don't get this: * Kapeli shared financial information and test devices with this other account, whether it was a relative or not. The assumption here is that for some reason a credit card number and device identifiers (unclear where they come from...but maybe mac address?) are enough for Apple to "link" accounts. I contest this for the same reason I think someone knowing my birthday and social security n…

What makes you think they've shared all the ways that they were linked? The guy on the phone call may have just listed a couple of them when he was trying to establish with Kapeli what the ground truth was, that these accounts were linked.

> What makes you think they've shared all the ways that they were linked?

I don't think this. But then again I can only have an informed opinion based on the information available (to me).

Re: Dear Dash Users – A message to all Dash users from the Kapeli Blog

#95
post #71

Earlier quoted context omitted.

> Okay, then you release your recorded call AFTER they defect Isn't this essentially what happened (at least according to Kapeli)? He wrote the blog post, sent Apple a draft, then Apple went to the press.

Not at all. Apple released a PR statement about what led up to the termination. And nothing they said in there was incorrect, and nothing they said in there would have contradicted his blog post. The PR statement explained that the fraud was detected across 2 linked accounts and from the way it was written it was obvious that Apple was treating both accounts as being a single developer. The blog post would have expla…

That's essentially what the blog post he drafted said: https://kapeli.com/apple_draft

Re: Dear Dash Users – A message to all Dash users from the Kapeli Blog

#96
post #92
post #77

Earlier quoted context omitted.

Which is reasonable. If you pay for something, you generally are at least slightly responsible for it. Just because you don't want to be responsible for it doesn't mean you aren't. For example, if I buy a car, hand the keys to a friend, and they go out and commit a crime with the car, I'm going to bet that I'm legally culpable in some fashion.

I've bought a gift to someone almost every month for the past 40 years, and, eh, I'm responsible for that?

Not the same situation. You transferred ownership,and after giving the gift, your involvement was done.

Re: Dear Dash Users – A message to all Dash users from the Kapeli Blog

#97
post #59
post #56

Earlier quoted context omitted.

If you're going to put your credit card in, then you are responsible for the account. If fraud happens on one account you are responsible for, it's not a stretch to believe that fraud could happen on other accounts you are responsible for.

You're equating "paying for" and "responsible for".

Yes, I am. If you're going to be the one with their card on the account, you're the one on the hook if something goes wrong.

Re: Dear Dash Users – A message to all Dash users from the Kapeli Blog

#98
post #89

Earlier quoted context omitted.

The accounts were linked (same devices, same credit card number): https://london.kapeli.com/downloads/Apple_Call.m4a (edit: direct link to the phone call with the Apple representative) As much as they tend to piss me off for other things. I don't see any wrongdoing from them. It's like accusing them of cutting off the payments to a bakery that operates from the same bank account to that of a drug dealer. Also that ki…

They weren't linked in the UI. They were "linked" in Apple's backend system according to secret heuristics. The dev had no idea they were linked, so I hate seeing people stating "the accounts were linked" as if that's something he should have known or anticipated. How many random devs and accounts have been secretly "linked" to my account? I have no idea.

That's extremely naive, to think that accounts with the same CC are not linked.

Re: Dear Dash Users – A message to all Dash users from the Kapeli Blog

#99
post #69

Earlier quoted context omitted.

It's not a fact that had he written a blog post admitting guilt that his account would have been reinstated. That's just a carrot dangled by Apple, without a hard contractual obligation to follow through. If anything, actually writing that something wrong happened would make it easier for them to justify their decision. It could be a trick representatives sometimes use when they assume the party they are dealing with…

That's nonsense. Even if Apple was trying to trick him (which they definitely were not), his blog post didn't have to admit any wrongdoing . Nothing he needed to say in there would have been admitting to fraud. It merely would have admitted that his account was linked to one with fraud (which nobody is disputing) and that he's working with Apple to unlink it and restore his account.

I thought his post fulfilled that criteria, which I do agree is reasonable for Apple to request, so I was under the impression that OP was arguing he didn't go far enough.

If his post is not enough, then Apple should consider just sending him a statement including the correct wording for him to use.

Re: Dear Dash Users – A message to all Dash users from the Kapeli Blog

#100
post #71

Earlier quoted context omitted.

Not at all. Apple released a PR statement about what led up to the termination. And nothing they said in there was incorrect, and nothing they said in there would have contradicted his blog post. The PR statement explained that the fraud was detected across 2 linked accounts and from the way it was written it was obvious that Apple was treating both accounts as being a single developer. The blog post would have expla…

That's essentially what the blog post he drafted said: https://kapeli.com/apple_draft

Right, because those 3 points are what Apple said his blog post had to include (if you listen to the call).
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