Worst ever support i have experienced. I do not contact support unless there is something i can't operate myself.
They just copy paste things from their support FAQ... didn't receive answer to my question ever... Such incompetence.
PayPal CTO Resigns
91–100 of 132 posts
Re: PayPal CTO Resigns
#92PayPal's redesigned their UI two or three times in the past decade or so. None of those redesigns have made it to business accounts yet. I still log in and see the same site I did in the early 2000s. I really, really understand that their business is enormously complex, operating in hundreds of different markets, but... you'd think some of the improvements would trickle down eventually . It's a real challenge for the…
I see that same UI on a normal user account.
Maybe the fact that I'm in Argentina is somehow related? (we have some additional restrictions due to government restrictions, so the functionality is different too).
Re: PayPal CTO Resigns
#93PayPal's redesigned their UI two or three times in the past decade or so. None of those redesigns have made it to business accounts yet. I still log in and see the same site I did in the early 2000s. I really, really understand that their business is enormously complex, operating in hundreds of different markets, but... you'd think some of the improvements would trickle down eventually . It's a real challenge for the…
Not to mention that all FAQs have been updated to NEW UIs.
Re: PayPal CTO Resigns
#94PayPal's redesigned their UI two or three times in the past decade or so. None of those redesigns have made it to business accounts yet. I still log in and see the same site I did in the early 2000s. I really, really understand that their business is enormously complex, operating in hundreds of different markets, but... you'd think some of the improvements would trickle down eventually . It's a real challenge for the…
This reminds me of a React/Flux talk by Facebook's Jing Chen about how there were pieces of code within the product that literally nobody wanted to touch because they were so fragile and complex. I suspect there is something similarly messy in the PayPal business accounts, and for whatever reason a ground-up rewrite was also a challenge.
Re: PayPal CTO Resigns
#95Earlier quoted context omitted.
As you see it, if (hypothetically) an industry lasts for five years, and then collapses due to none of its promises coming to fruition, was it in fact a bubble the whole time? Would people have been wrong for calling it out the whole time, even if it took five years to happen? Whether or not this describes Silicon Valley is a further question, but it sounds like based on your standard, you wouldn't give credit to a n…
If hypothetically, the entire industry collapsed, sure, the people who called it a bubble were right. But an "industry collapse" means something like Google or Facebook shutting down with no competitor to replace it, almost every unicorn going broke, and most importantly the market cap of the entire sector hitting pre-2011 levels proving the growth was fake all along. That would be a really big collapse - to the exte…
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Re: PayPal CTO Resigns
#96PayPal's redesigned their UI two or three times in the past decade or so. None of those redesigns have made it to business accounts yet. I still log in and see the same site I did in the early 2000s. I really, really understand that their business is enormously complex, operating in hundreds of different markets, but... you'd think some of the improvements would trickle down eventually . It's a real challenge for the…
The staged rollout has been ridiculously slow. I had it on my business account before my personal one, well over a year ago I think. The biggest problem was that it was activated before all of the features were available, so either it would throw you back into an old-site page when you clicked on something, or you'd need to manually switch to the old design to find a certain tool or setting that wasn't yet exposed in the new site. As of the last month or so it looks finally like they've gotten all of the features I use onto the new site, and it definitely better than the early-noughties design of the old site.
Re: PayPal CTO Resigns
#97PayPal is being really obnoxious lately (like banning payments to VPN services and such). Or were they always that way?
They have been like that from the start. I don't blame them, there was a lot of fraud going on and it meant they had to develop a very defensive attitude to things just to stay in business. It's hard to shake those things off once they are established.
Re: PayPal CTO Resigns
#98Earlier quoted context omitted.
Have you ever worked that has technology lasting more than ten years? There is probably a backlog of 1,000 bugs that all of the developers would love to fix, but they're nasty edge cases in legacy code and would require a major refactor and we have plans on building a full replacement, but product has this new initiative first and...
The "you have to log in twice" thing though? https://www.paypal-community.com/t5/About-Business/I-m-being... It's not an edge case.
What helps is to bookmark a page that's not the slow loading "Overview" page that is the top of their navigation hierarchy, and jump there directly. You still need to log in twice sometimes, but at least it loads much faster. But it's pretty outrageous that such hacks are even necessary.
(this one loads quickest, in my experience: https://history.paypal.com/?cmd=_history-search)
Re: PayPal CTO Resigns
#99Earlier quoted context omitted.
The thing is, PayPal code is a mess. And it is a mess that responds well to resources being thrown at it. For as long as PayPal keeps seeing growth, nobody wants to fix that mess. Internally it really works like a bank - there are a couple of dev teams that are always under time crunch and rest of the company is basically busy politicking over the pie.
And when that growth stops, it's too late to fix the problems. If you can keep things teetering along for a couple more years you can get a few bonuses cash out and leave before it all falls over. It's the same story everywhere. I wish that it weren't.
Yes but when would _that_ happen? Growth will slow down when:
1) Either they have captured almost all of the market
2) Or they have a better competitor which washes them away
Iff (1) happens, they will not go under as they will a 'large' bank and will most likely be 'too big to fail'.
And I don't think (2) is happening fast enough.
Re: PayPal CTO Resigns
#100Adopters of the 'new' PayPal interface can probably attest to the poor quality, redirects and unexplained errors that have been popping up. After talking on the phone with two service reps, one of whom refused to let me talk to a technical expert as to why my email confirmation token wouldn't work and another who had to enable automated billing on my account manually (because it's totally broken in the client interfa…
I transitioned back to the old interface almost immediately. The search interface for past orders is less powerful because you now need to know when an order was placed in addition to having the transaction ID. The old interface can pull up an order without having the approximate order date as long as you can provide either your own txnid or the customer's txnid. Additionally, I was no longer able to pull up orders u…
Same here. They probably have an index on the txn ID, search is pretty quick that way, but on the new interface where they force you to search within a time span, it takes forever when its more than a few days. So the decision to force people to pick a time span is probably hurting their DB select as much as it is hurting the user experience.