Slack has raised our charges by $195k per year

Post by Barbing » Thu, Sep 18, 2025, 9:45 PM UTC

casq wrote: post #888

casq wrote: post #176

Hi, I’m Christina, cofounder of Hack Club. We just announced this news to our community, and this post is from one of the teenagers in Hack Club. It’s an accurate description of what’s happened, and we’re grateful to them for posting. Slack changed the terms of a special deal we were given last year to charge us for staff and volunteers (not for every teenager coding), and we built programs around that special rate.…

Hi, update here (this is Christina, Hack Club cofounder): looks like Hack Club is staying on Slack. Thanks to all of you for the appreciation and support for Hack Club, and for listening to what we were going through. The support has been amazing. Hack Club has so many cool teenagers coding awesome projects, making friends and solving problems together, and it's great to see so many people championing them. We are gl…

Post by akerl_ » Thu, Sep 18, 2025, 10:05 PM UTC

it33 wrote: post #886

seamanrob wrote: post #756

Earlier quoted context omitted.

Hey, I'm Rob, the CPO at Slack (for real tho, this is my 3rd time posting this so please don't flag :pray:). This was a mistake. We're fixing it. We appreciate you, Hack Club, along with all of you that are Slack users following along :heart:.

Hi Rob, I'm Ian, CEO at Mattermost. Apologies for repeating the question from jrflowers, but I couldn't resist: >Out of curiosity, will you be facilitating them exporting their chat history? Mattermost is self-hosted and enables full data control. There's some organizations that want to move to Mattermost for various reasons. It's important for them to bring along their data. Wondering what your opinion might be?

Post by franga2000 » Thu, Sep 18, 2025, 10:17 PM UTC

heavyset_go wrote: post #588

dwedge wrote: post #222

Earlier quoted context omitted.

I was cancelling my annual slack premium last month and had to click to acknowledge that some of my members are using the AI features and they will lose access to them. They then offered me a discount and if I refused there was another checkbox where I accepted that I was about to cause disruption for other staff. I was tempted to take the deal until that point, but I'm the only member of the organisation and I absol…

It's just incredible that billion dollar companies are copying the dark patterns from last decade's shadiest developers.

Post by mutant » Thu, Sep 18, 2025, 10:18 PM UTC

seamanrob wrote: post #756

casq wrote: post #176

Hi, I’m Christina, cofounder of Hack Club. We just announced this news to our community, and this post is from one of the teenagers in Hack Club. It’s an accurate description of what’s happened, and we’re grateful to them for posting. Slack changed the terms of a special deal we were given last year to charge us for staff and volunteers (not for every teenager coding), and we built programs around that special rate.…

Hey, I'm Rob, the CPO at Slack (for real tho, this is my 3rd time posting this so please don't flag :pray:). This was a mistake. We're fixing it. We appreciate you, Hack Club, along with all of you that are Slack users following along :heart:.

Post by abtinf » Thu, Sep 18, 2025, 10:21 PM UTC

abtinf wrote: post #892

dhdresser wrote: post #838

Earlier quoted context omitted.

Hi everyone — Denise Dresser here, CEO of Slack. As Rob shared, this was our mistake. An oversight in our billing process caused the issue, and I’m truly sorry for the concern it created. As soon as our team learned about it, we corrected it and restored Hack Club’s nonprofit pricing. Christina - we have reached out directly and are committed to working with Hack Club to ensure your workspace remains fully accessible…

FWIW, in case you are not familiar with this forum: a 2700 point story is kind of a big deal, on par with the announcement of GPT-5 (only ~2k points). The damage to your brand is immense . It may be prudent to consider a wider, more serious, more comprehensive public response.