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Slack has raised our charges by $195k per year

mahadk.com

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Re: Slack has raised our charges by $195k per year

#881

Post by ben7799 »

bombcar wrote: post #548
SeanDav wrote: post #477

Our company is thinking of moving to Slack from Teams. In addition we use Salesforce. I have already reached out to senior decision-makers pointing out do we want to be paying for a company's services that resorts to this kind of behaviour, when very credible alternatives exist.

Teams ain't great but I've not really seen any huge argument as to how Slack is measurably better (anymore) and Microsoft wants to squeeze you, but not put you through the Juicero™.

People will grumble switching from Slack to Teams but it won't actually mess up the business.

Our business unit within a large public company was using it and we were spun off, Slack was going to be $1M/yr and the CFO/Execs definitely weren't going to pay that.

We are fine on teams, but there was a lot of wailing and gnashing. We had tons of slack customizations, automation, integrations, etc..

Re: Slack has raised our charges by $195k per year

#882

Post by leakycap »

pythonatsea wrote: post #874

From Zach, founder of Hack Club: You all are amazing. Thank you so much to everyone who helped raise awareness and advocate for Hack Club. That wasn't the goal of my post yesterday (I mostly wanted to pre-empt #hackclub-leeks because I knew GitHub activity would show up :stuck_out_tongue:), but wow - you made a huge difference, especially @mahad's blog post that went viral. Thank you. I have some great news. @Christi…

It's good to hear the situation is no longer being handled in a cold, hard-deadline kind of way.

But, what would have happened to a smaller group without the ability to get this viral support and attention? Most of us in a similar situation would have struggled to get attention on the matter.

As happy as I am to see this being handled better, it was a stark reminder that self-hosting is sometimes worth the trouble.

Hack Club may well recover from this, but they will never get back the time, energy, and focus they put into a problem that should never have happened.

Similarly, I doubt anything Slack could do at this point could convince me to trust them not to rug-pull me in future.

Re: Slack has raised our charges by $195k per year

#883

Post by chasd00 »

bastardoperator wrote: post #767
casq wrote: post #176

Hi, I’m Christina, cofounder of Hack Club. We just announced this news to our community, and this post is from one of the teenagers in Hack Club. It’s an accurate description of what’s happened, and we’re grateful to them for posting. Slack changed the terms of a special deal we were given last year to charge us for staff and volunteers (not for every teenager coding), and we built programs around that special rate.…

They're shaking everyone down, it's been going on for years. They want huge sums of money to maintain chat history. I'm watching orgs left and right move to teams, not because it's better in anyway, but because it's basically free.

i posted a comment saying as much but deleted it. I had a client 8-9 years ago where Salesforce showed up with a bill in the millions and said "pay up or your org/instance and all your data is gone". "Shakedown" is exactly how the client described it.

Re: Slack has raised our charges by $195k per year

#884

Post by edm0nd »

casq wrote: post #176

Hi, I’m Christina, cofounder of Hack Club. We just announced this news to our community, and this post is from one of the teenagers in Hack Club. It’s an accurate description of what’s happened, and we’re grateful to them for posting. Slack changed the terms of a special deal we were given last year to charge us for staff and volunteers (not for every teenager coding), and we built programs around that special rate.…

yall should look into migrating away from Slack after this incident even though they "fixed" the billing issue.

Re: Slack has raised our charges by $195k per year

#885

Post by atherton94027 »

dhdresser wrote: post #838
casq wrote: post #176

Hi, I’m Christina, cofounder of Hack Club. We just announced this news to our community, and this post is from one of the teenagers in Hack Club. It’s an accurate description of what’s happened, and we’re grateful to them for posting. Slack changed the terms of a special deal we were given last year to charge us for staff and volunteers (not for every teenager coding), and we built programs around that special rate.…

Hi everyone — Denise Dresser here, CEO of Slack. As Rob shared, this was our mistake. An oversight in our billing process caused the issue, and I’m truly sorry for the concern it created. As soon as our team learned about it, we corrected it and restored Hack Club’s nonprofit pricing. Christina - we have reached out directly and are committed to working with Hack Club to ensure your workspace remains fully accessible…

Could you break down a bit more why this happened? From an external perspective it really sounds like some sales rep decided to pressure a non-profit to make their quota

Re: Slack has raised our charges by $195k per year

#886

Post by it33 »

seamanrob wrote: post #756
casq wrote: post #176

Hi, I’m Christina, cofounder of Hack Club. We just announced this news to our community, and this post is from one of the teenagers in Hack Club. It’s an accurate description of what’s happened, and we’re grateful to them for posting. Slack changed the terms of a special deal we were given last year to charge us for staff and volunteers (not for every teenager coding), and we built programs around that special rate.…

Hey, I'm Rob, the CPO at Slack (for real tho, this is my 3rd time posting this so please don't flag :pray:). This was a mistake. We're fixing it. We appreciate you, Hack Club, along with all of you that are Slack users following along :heart:.

Hi Rob, I'm Ian, CEO at Mattermost. Apologies for repeating the question from jrflowers, but I couldn't resist:

>Out of curiosity, will you be facilitating them exporting their chat history?

Mattermost is self-hosted and enables full data control.

There's some organizations that want to move to Mattermost for various reasons.

It's important for them to bring along their data.

Wondering what your opinion might be?

Re: Slack has raised our charges by $195k per year

#887

Post by lukec11 »

casq wrote: post #176

Hi, I’m Christina, cofounder of Hack Club. We just announced this news to our community, and this post is from one of the teenagers in Hack Club. It’s an accurate description of what’s happened, and we’re grateful to them for posting. Slack changed the terms of a special deal we were given last year to charge us for staff and volunteers (not for every teenager coding), and we built programs around that special rate.…

I saw the post title and immediately thought of you guys - really scary situation! Very happy to hear that Slack reached out with a solution.

Re: Slack has raised our charges by $195k per year

#888

Post by casq »

casq wrote: post #176

Hi, I’m Christina, cofounder of Hack Club. We just announced this news to our community, and this post is from one of the teenagers in Hack Club. It’s an accurate description of what’s happened, and we’re grateful to them for posting. Slack changed the terms of a special deal we were given last year to charge us for staff and volunteers (not for every teenager coding), and we built programs around that special rate.…

Hi, update here (this is Christina, Hack Club cofounder): looks like Hack Club is staying on Slack.

Thanks to all of you for the appreciation and support for Hack Club, and for listening to what we were going through. The support has been amazing. Hack Club has so many cool teenagers coding awesome projects, making friends and solving problems together, and it's great to see so many people championing them. We are glad to stay on Slack and want to do so much more with them together going forward.

Thanks to Denise and the Slack leadership team for reaching out here on hn, and in a call directly with me and Zach today. And thank you for restoring Hack Club's terms with improvements. We really appreciate it, and we're glad to be able to stay on Slack.

I just want to add that it was great to get to know Mattermost and the team- and the hack club engineers were actually pretty excited to move there. It's an amazing product and for it to be open source is awesome.

Re: Slack has raised our charges by $195k per year

#889

Post by cptskippy »

casq wrote: post #176

Hi, I’m Christina, cofounder of Hack Club. We just announced this news to our community, and this post is from one of the teenagers in Hack Club. It’s an accurate description of what’s happened, and we’re grateful to them for posting. Slack changed the terms of a special deal we were given last year to charge us for staff and volunteers (not for every teenager coding), and we built programs around that special rate.…

> Then this spring they changed the terms to every single user without telling us or sending a new contract, and then ignored our outreach and delayed us and told us to ignore the bill and not to pay as late as Aug 29.

Last year Salesforce launched Agentforce and gave everyone a free year. Dreamforce is coming up next month, I wonder how many companies are going to find themselves in a similar situation to yours...

Re: Slack has raised our charges by $195k per year

#890

Post by casq »

dhdresser wrote: post #838
casq wrote: post #176

Hi, I’m Christina, cofounder of Hack Club. We just announced this news to our community, and this post is from one of the teenagers in Hack Club. It’s an accurate description of what’s happened, and we’re grateful to them for posting. Slack changed the terms of a special deal we were given last year to charge us for staff and volunteers (not for every teenager coding), and we built programs around that special rate.…

Hi everyone — Denise Dresser here, CEO of Slack. As Rob shared, this was our mistake. An oversight in our billing process caused the issue, and I’m truly sorry for the concern it created. As soon as our team learned about it, we corrected it and restored Hack Club’s nonprofit pricing. Christina - we have reached out directly and are committed to working with Hack Club to ensure your workspace remains fully accessible…

Thank you Denise! Christina (Hack Club cofounder)
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