Earlier quoted context omitted.
Tesla’s Model 3 and Y outsell other brands models. Toyota is losing their crown , especially in California. https://news.yahoo.com/report-sheds-light-major-rivalry-2045...
Not what I meant. "People want an experience that works out of the box." That experience of a car just working out of the box, doing what it is supposed to do, and never having any issues whatsoever, is more typical of Toyota/Honda than it is of any of the EV makers. Even though electric vehicles as a category should be better in principle (fewer moving parts).
The Japanese brands have stagnated in terms of style, features and BEV availability. Especially in the case of Honda, they’ve also lost that impression of reliability.
Tesla and Hyundai/Kia are eating their market for what people’s wants have changed to: cars as an extension of the rest of their lives, not just a utility.
ease of use has to be viewed in that context