Earlier quoted context omitted.
Airlines are vague about this (at least in Europe) because different types of problems mean different obligations to compensate passengers. After the incident they will determine what's the least expensive lie they can plausibly give (perhaps the weather will change fast enough that you can blame the weather, perhaps you can't lie about an equipment failure when everyone in the airport sees you swap out the airplane)…
Yet the very fact that airlines routinely do put people up in hotels when flights get cancelled is an example of the exorbitant privilege of air travel (another being tax-free kerosene). Nobody expects this to happen with train travel. Perhaps they should.
Kidnapped by Deutsche Bahn
841–850 of 1001 posts
Re: Kidnapped by Deutsche Bahn
#842I know the author mentioned this, but I just got nervous imagining this as a tourist who doesn't speak German at all. This shouldn't be like this. Why they don't help at all? It's also funny considering how here in South America we look at Germany trains (and Switzerland trains) as always on time, and the best train system, etc. But I am sure if this happens here it would be on the cover of newspapers.
How much help does your home country give to German tourists who don't speak English?
Re: Kidnapped by Deutsche Bahn
#843I feel like we lost humanity somewhere in modern world. I grew up in 3rd world country and if this were to happen, train would literally stop somewhere, anywhere. (With the assumption it’s safe from crewing into another train). But the idea that you go 55 minutes just because of policy; and skip 15 stations is crazy to me. Again with the assumptions that it can safely stop somewhere for 5m and I’m pretty sure the ans…
I worked for a massive German company you heard of, this sounds more like the typical German philosophy of strictly following the process -- as absurd as it might be -- and refusing to take initiative for anything that is not explicitly defined as one's responsibility. As a French, the culture shock was brutal and I never really got around that work attitude. I went through a similar issue back when I used to take a…
The absolute "I won't do anything more than I explicitly have to." was brutal. It was hard to even talk to them as they seemed terrified / constantly defensive of being asked to do something outside their typical process. They never were asked as long as I was there but man they were on a knifes edge about it at all times.
I'd even be on the phone with folks I met and got along with and I'd ask them about what they saw on a ticket they used to own, and I'd get angry made up rules about "I don't have to tell you anything because that ticket doesn't belong to me anymore!" Like bro ... we had a good time having beers together, I'm not your boss I'm a peer asking, it's still both our work hours ...
They were smart folks, got along with them otherwise, but it was just a horrible experience working with those folks when it came to work. Company eventually just shut down those offices, complied with whatever local laws were required to do so and washed their hands of those locations. I didn't blame them.
Re: Kidnapped by Deutsche Bahn
#844Earlier quoted context omitted.
Chip and signature, which often means just the chip without further authentication. EMV has multiple options. Many countries (including the US) chose the signature option for credit cards for convenience and use PINs only with debit cards. Before contactless payment apps became common, that was a major source of friction when using American credit cards in Europe.
I'd argue we picked it for legacy reasons - Americans are not used to the chip/pin concept, and adopted EMV very late because of a variety of legacy reasons (massive installed base of mag stripe equipment, and systems to deal with the inherent slightly higher fraud).
But Chip-and-PIN makes using credit cards marginally less convenient, and forces people to authenticate themselves to perform transactions, unlike swipes and signatures, something that many Americans don't like. The US is happy with crazy high fraud rates, and crazy high interchange rates (fees for using credit cards). Those interchange rates also fund all the fancy points and rewards programs in the US, and primarily are paid for by the poorest in society (who can't access those programs, but are still paying the interchange rates). Plus high interchange rates mean more money for banks and the card networks themselves.
The EU on the other hand capped interchange rates, so either banks had to get fraud under control, or pay for fraud out of their own pockets. I'll give you two guess which route they chose.
Re: Kidnapped by Deutsche Bahn
#845Earlier quoted context omitted.
They can. But they should also not be assholes with everybody else. And no not just local trains, I got information in English exactly zero times when there were huge delays on international trains. And it happened 2 times from 3 when I tried to cross Germany by train. And Germans (and Austrians btw) are terrible with this, even compared to others. The German site at my multinational company at the time was the only…
YMMV. I worked in three different German startups in Berlin and I almost never heard anybody speaking German in the company, even though more than half of the people were from Germany. Maybe it's different in bigger companies, or outside Berlin?
But you can't expect low level bureaucrats from a transportation company to start speaking english when it is not required to perform the job.
Re: Kidnapped by Deutsche Bahn
#846Earlier quoted context omitted.
I worked for a massive German company you heard of, this sounds more like the typical German philosophy of strictly following the process -- as absurd as it might be -- and refusing to take initiative for anything that is not explicitly defined as one's responsibility. As a French, the culture shock was brutal and I never really got around that work attitude. I went through a similar issue back when I used to take a…
So much in German work culture - and also culture in general - is about covering your own arse. If you follow the procedure, even if the outcome is disaster, you are not at fault; you were just implementing the rules, and you cannot be held accountable. It's the fault of whoever came up with the rules, except that is usually not a single person, but some amorphous entity that ran through some decision making process…
Re: Kidnapped by Deutsche Bahn
#847I've been trapped inside my landlord's house and my employer's office and they keep trafficking me between each other using a train.
They take turns raping me mentally and financially. S.O.S. Help!
Re: Kidnapped by Deutsche Bahn
#848Earlier quoted context omitted.
Very few Norwegian issued cards, if any, have a magnetic strip. It's too easily cloned.
Both my DNB and Nordea cards, as well as my personal and corporate Norwegian AMEX cards all have magnetic strip, and they’ve all been issued somewhat recently.
Re: Kidnapped by Deutsche Bahn
#849I know you bought a ticket for a train from the main station in ljubljana, and when you come there (and only then and there, not before, not online), you'll be notified that your train is leaving from a track a 10 minute walk away, because the station is being renovated.
And sure, you were a responsible traveller, came early, so a 10 minute walk is no problem... there are supposedly dots on the asphalt showing where to go, but they're already wiped off, so some granny or a college student will probably point you in the right direction.
So after you walk all that way to the right train tracks, and the train should already be there, you'll be notified that there is no train. Why? Someone jumped infront of the train somewhere. When? A few hours ago. But hey... there's a bus that will take you with your train ticket.
Where is the bus? Back at the main station, 10 minutes away. Surely you were very responsible and came not just 10 minutes early but 20 minutes early, because the bus leaves at the same time the train should leave.
The only thing worse were the international trains in the early 2000s through the balkans... you'd be in Zagreb, croatia, waiting for a nighttime international train towards ljubljana, slovenia, 5 minutes to departure, and dingdong, announcement, it says it'll be 10 minutes late. Wait 10 minutes, so 5 minutes until the delayed departure... dingdong, 20 minutes late. Ok.. 10 more minutes... the display shows 30 minutes. I mean... you could risk it and go for a coffee or something, but it's not worth walking all the way to a nicer bar and back if you only have 10 minutes until the train.
...and then, when the delay says 50 minutes, you get a phonecall from a friend, who's on that same train (travelling from thessaloniki), and she tells you that the train is ~6 hours late and that they just crossed the serbian->croatian border (5-6 hours away from zagreb).
Re: Kidnapped by Deutsche Bahn
#850Earlier quoted context omitted.
I would expect a litigious country like the US makes common sense very expensive if somebody happens to get hurt. Train tracks are quite dangerous.
You would think so (and so would I), but my experience with Amtrak is that the conductors and engineers exercise a lot of individual discretion. (I think it "helps" that Amtrak covers a very large area, most of which only sees a train once or twice a day at the most. So the practical reality is that there are a lot of stops where you pretty much exit the train right off onto the rails.)