It's OK to end a discount program, but not by threatening to delete everything with 7 days notice.
Slack has raised our charges by $195k per year
841–850 of 1001 posts
Re: Slack has raised our charges by $195k per year
#842Slack just publicly apologized for this and said it was a mistake and they will be returning hack club to the previously agreed upon plan. Hack club staff are currently discussing whether or not to go ahead with the migration to mattermost anyways. (- a hack club member)
can you please link to this public announcement
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Re: Slack has raised our charges by $195k per year
#843Hi, I’m Christina, cofounder of Hack Club. We just announced this news to our community, and this post is from one of the teenagers in Hack Club. It’s an accurate description of what’s happened, and we’re grateful to them for posting. Slack changed the terms of a special deal we were given last year to charge us for staff and volunteers (not for every teenager coding), and we built programs around that special rate.…
Hi everyone — Denise Dresser here, CEO of Slack. As Rob shared, this was our mistake. An oversight in our billing process caused the issue, and I’m truly sorry for the concern it created. As soon as our team learned about it, we corrected it and restored Hack Club’s nonprofit pricing. Christina - we have reached out directly and are committed to working with Hack Club to ensure your workspace remains fully accessible…
Appreciated that you fixed the billing process issue. Are there any other non profits that are effected or it only this one?
Re: Slack has raised our charges by $195k per year
#844Well, that's a good case study for teens who are learning and are going to join this industry.
If you rent instead of owning, you can be rugpulled at any moment. And then your only hope is getting viral on Reddit/HN/other places.
Re: Slack has raised our charges by $195k per year
#845> Slack transitioned us from their free nonprofit plan to a $5,000/year arrangement, we happily paid. It was reasonable Their definition of reasonable and mine are... not aligned. Just self-host an IRC or Jabber server for crying out loud. For a single $5,000 I'll personally teach each of your users to use it.
Doesn't an IRC server have no concept of chat history? Not really comparable. Setting up the server is the easy part, it's migrating their integrations, updating docs, copying over history, educating users, etc, that is the hard part.
Yes, and that's a feature, not a bug. It forces you to use chat as chat and a wiki as a wiki. You're still free to connect a logging bot.
The sibling comment talks about IRCv3 features that show a limited amount of context from immediately before you joined, which is not the same as the infinite history seen in Slack and Discord.
Re: Slack has raised our charges by $195k per year
#846Hi, I’m Christina, cofounder of Hack Club. We just announced this news to our community, and this post is from one of the teenagers in Hack Club. It’s an accurate description of what’s happened, and we’re grateful to them for posting. Slack changed the terms of a special deal we were given last year to charge us for staff and volunteers (not for every teenager coding), and we built programs around that special rate.…
Hey, I'm Rob, the CPO at Slack (for real tho, this is my 3rd time posting this so please don't flag :pray:). This was a mistake. We're fixing it. We appreciate you, Hack Club, along with all of you that are Slack users following along :heart:.
I definitely heard about another nonprofit group that got similarly punted last quarter, or maybe the quarter before... shame I can't remember it now.
Re: Slack has raised our charges by $195k per year
#847Slack seem to be doing this to a wide range of groups. The Kubernetes project and CNCF were told by Slack that they would lose access to the paid version with quite short notice. In their case the change was reverted (I think it caught the eye of someone sufficiently senior at Salesforce), but if you're running a non-profit on Slack and not paying full price, I'd strongly recommend looking at alternatives...
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Re: Slack has raised our charges by $195k per year
#848How does contract law allow this? Is this tactic a common pattern for VC funded or acquired companies?
Re: Slack has raised our charges by $195k per year
#849Earlier quoted context omitted.
Hey, I'm Rob, the CPO at Slack (for real tho, this is my 3rd time posting this so please don't flag :pray:). This was a mistake. We're fixing it. We appreciate you, Hack Club, along with all of you that are Slack users following along :heart:.
(I'm a mod here - your posts didn't get flagged! HN's software was filtering them because posts by new accounts are subject to a few extra restrictions. Fortunately a user vouched for your third try, which restored it, and I've marked your account legit now, so this won't happen again.)
:bow:
Re: Slack has raised our charges by $195k per year
#850Hi, I’m Christina, cofounder of Hack Club. We just announced this news to our community, and this post is from one of the teenagers in Hack Club. It’s an accurate description of what’s happened, and we’re grateful to them for posting. Slack changed the terms of a special deal we were given last year to charge us for staff and volunteers (not for every teenager coding), and we built programs around that special rate.…
Hey, I'm Rob, the CPO at Slack (for real tho, this is my 3rd time posting this so please don't flag :pray:). This was a mistake. We're fixing it. We appreciate you, Hack Club, along with all of you that are Slack users following along :heart:.
Thank you for addressing this issue. Could you also provide feedback on the accusations that data export is only available for high-tier pricing plans and requires Slack's explicit approval?