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Slack has raised our charges by $195k per year

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Re: Slack has raised our charges by $195k per year

#821

Post by jmuguy »

seamanrob wrote: post #756
casq wrote: post #176

Hi, I’m Christina, cofounder of Hack Club. We just announced this news to our community, and this post is from one of the teenagers in Hack Club. It’s an accurate description of what’s happened, and we’re grateful to them for posting. Slack changed the terms of a special deal we were given last year to charge us for staff and volunteers (not for every teenager coding), and we built programs around that special rate.…

Hey, I'm Rob, the CPO at Slack (for real tho, this is my 3rd time posting this so please don't flag :pray:). This was a mistake. We're fixing it. We appreciate you, Hack Club, along with all of you that are Slack users following along :heart:.

Can you comment on the other organizations who've had similar experiences recently?

https://news.ycombinator.com/item?id=45287607 https://www.reddit.com/r/AWSCertifications/comments/1aj3i16/...

Re: Slack has raised our charges by $195k per year

#822

Post by Charmunk »

ghostpepper wrote: post #814
nixosbestos wrote: post #787

Earlier quoted context omitted.

Oh yeesh. If I ranked chat platforms, Mattermost would barely be above Slack. It's pathetic that Discord runs circles around Mattermost, Slack, and Matrix for practical usability, features that make it possible to actually use with teams (not Teams). Mattermost still can't do follow System Theme, (and Slack requires you impersonating Chrome). Of course neither can Gmail. Salesforce and Google are such tiny companies…

I wonder why Zulip isn't mentioned more in these comparisons. Personally I would pick Slack over Mattermost any day in terms of sheer usability, corporate lock-in notwithstanding. I find Discord's UX to be pretty awful in terms of visual clutter and notifications demanding attention - constantly being notified to subscribe to Nitro etc.

Discord was not in consideration due to all the paywalled features and the lack of control, as well as locking bots behind admins (as hackclub is a community of programmers, we encourage all users to make their own bots to improve the community)

We discussed zulip a bit before deciding on mattermost, but the very subpar mobile app of zulip caused us to not go with it

Re: Slack has raised our charges by $195k per year

#823

Post by [deleted] »

kragen wrote: post #125

Slack's business model has always been that you give them all your most critical data and they sell you access to it. This is basically the business model of the traditional kind of ransomware, before people got better at making backups. You probably should expect large bill increases over time from ransomware-as-a-service companies like Slack. Not all of them—people are capable of behaving decently—but probably the…

[deleted]

Re: Slack has raised our charges by $195k per year

#825

Post by troyvit »

anematode wrote: post #813
Charmunk wrote: post #769

Slack just publicly apologized for this and said it was a mistake and they will be returning hack club to the previously agreed upon plan. Hack club staff are currently discussing whether or not to go ahead with the migration to mattermost anyways. (- a hack club member)

I think it would be silly to not proceed with the migration, although hopefully there's less stress to do it quickly. Slack has shown they can't be trusted.

Yes! Only now they don't have to rush it quite as much.

Re: Slack has raised our charges by $195k per year

#826

Post by dman »

jamie wrote: post #760
casq wrote: post #176

Hi, I’m Christina, cofounder of Hack Club. We just announced this news to our community, and this post is from one of the teenagers in Hack Club. It’s an accurate description of what’s happened, and we’re grateful to them for posting. Slack changed the terms of a special deal we were given last year to charge us for staff and volunteers (not for every teenager coding), and we built programs around that special rate.…

(Hi - I'm an engineer at Slack -- reposting from our chief product officer Rob Seaman): "This was a mistake. We're fixing it. We appreciate you, Hack Club, along with all of you that are Slack users following along :heart:." https://news.ycombinator.com/item?id=45291980

Since this was a public facing mistake, will there be a post mortem including details about the blast radius, how many customers were affected and what steps are being put in place to ensure this never happens to a customer again?

Re: Slack has raised our charges by $195k per year

#827

Post by dman »

seamanrob wrote: post #756
casq wrote: post #176

Hi, I’m Christina, cofounder of Hack Club. We just announced this news to our community, and this post is from one of the teenagers in Hack Club. It’s an accurate description of what’s happened, and we’re grateful to them for posting. Slack changed the terms of a special deal we were given last year to charge us for staff and volunteers (not for every teenager coding), and we built programs around that special rate.…

Hey, I'm Rob, the CPO at Slack (for real tho, this is my 3rd time posting this so please don't flag :pray:). This was a mistake. We're fixing it. We appreciate you, Hack Club, along with all of you that are Slack users following along :heart:.

Since this was a public facing mistake, will there be a post mortem including details about the blast radius, how many customers were affected and what steps are being put in place to ensure this never happens to a customer again?

Re: Slack has raised our charges by $195k per year

#828

Post by troyvit »

nixosbestos wrote: post #787
Charmunk wrote: post #769

Slack just publicly apologized for this and said it was a mistake and they will be returning hack club to the previously agreed upon plan. Hack club staff are currently discussing whether or not to go ahead with the migration to mattermost anyways. (- a hack club member)

Oh yeesh. If I ranked chat platforms, Mattermost would barely be above Slack. It's pathetic that Discord runs circles around Mattermost, Slack, and Matrix for practical usability, features that make it possible to actually use with teams (not Teams). Mattermost still can't do follow System Theme, (and Slack requires you impersonating Chrome). Of course neither can Gmail. Salesforce and Google are such tiny companies…

Funny. Using Discord through Firefox I can't even copy links out of a conversation. Additionally, for some reason as of two weeks ago every time I click on a channel name it opens in a new tab. I'm not sure what that's running circles around, but I'm guessing not Mattermost.

Re: Slack has raised our charges by $195k per year

#829

Post by Charmunk »

anematode wrote: post #813
Charmunk wrote: post #769

Slack just publicly apologized for this and said it was a mistake and they will be returning hack club to the previously agreed upon plan. Hack club staff are currently discussing whether or not to go ahead with the migration to mattermost anyways. (- a hack club member)

I think it would be silly to not proceed with the migration, although hopefully there's less stress to do it quickly. Slack has shown they can't be trusted.

+1 this is my personal opinion, will post an update as a reply to my original comment once the team reaches a consensus

Re: Slack has raised our charges by $195k per year

#830

Post by flir »

sitzkrieg wrote: post #800
seamanrob wrote: post #756

Earlier quoted context omitted.

Hey, I'm Rob, the CPO at Slack (for real tho, this is my 3rd time posting this so please don't flag :pray:). This was a mistake. We're fixing it. We appreciate you, Hack Club, along with all of you that are Slack users following along :heart:.

this era of trying to fly under the radar until you get called out on HN is a really great look /s

:heart:
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