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Slack has raised our charges by $195k per year
811–820 of 1001 posts
Re: Slack has raised our charges by $195k per year
#812According to the Slack HQ account on Reddit, the situation has been resolved: https://old.reddit.com/r/Slack/comments/1njuchb/why_is_slack... >We made a mistake. >This was the result of an oversight in our billing process, and we are returning Hack Club to its previous nonprofit pricing while we work with them directly to ensure their workspace remains fully accessible. We value the work Hack Club does to inspire and…
> the situation has been resolved
Slack cannot unilaterally “resolve” this situation, and their proposed solution doesn’t seem to address the concerns that were raised in the first place.
Re: Slack has raised our charges by $195k per year
#813Slack just publicly apologized for this and said it was a mistake and they will be returning hack club to the previously agreed upon plan. Hack club staff are currently discussing whether or not to go ahead with the migration to mattermost anyways. (- a hack club member)
I think it would be silly to not proceed with the migration, although hopefully there's less stress to do it quickly. Slack has shown they can't be trusted.
Re: Slack has raised our charges by $195k per year
#814Slack just publicly apologized for this and said it was a mistake and they will be returning hack club to the previously agreed upon plan. Hack club staff are currently discussing whether or not to go ahead with the migration to mattermost anyways. (- a hack club member)
Oh yeesh. If I ranked chat platforms, Mattermost would barely be above Slack. It's pathetic that Discord runs circles around Mattermost, Slack, and Matrix for practical usability, features that make it possible to actually use with teams (not Teams). Mattermost still can't do follow System Theme, (and Slack requires you impersonating Chrome). Of course neither can Gmail. Salesforce and Google are such tiny companies…
I wonder why Zulip isn't mentioned more in these comparisons. Personally I would pick Slack over Mattermost any day in terms of sheer usability, corporate lock-in notwithstanding. I find Discord's UX to be pretty awful in terms of visual clutter and notifications demanding attention - constantly being notified to subscribe to Nitro etc.
Re: Slack has raised our charges by $195k per year
#815I created an HN account solely to share this. A couple of years ago, our edutech company experienced a fourfold increase in Slack usage, was given weeks in notice too. We promptly transitioned to Google Chat (which we were paying for through Google Suite). Back then, Google Chat was quite inadequate, but I must admit that it now fulfills nearly 99% of the functions we used Slack for. Considering the numerous integrat…
Moving from one proprietary app to the next isn't a solution. No matter which commercial service you choose, there will be an attempt to squeeze more profits out of you sooner or later and you will have to pay up or lose your data.
The lesson here is that proprietary software is for suckers. Bite the bullet and move to an open protocol with FOSS clients.
Re: Slack has raised our charges by $195k per year
#816Earlier quoted context omitted.
Hey, I'm Rob, the CPO at Slack (for real tho, this is my 3rd time posting this so please don't flag :pray:). This was a mistake. We're fixing it. We appreciate you, Hack Club, along with all of you that are Slack users following along :heart:.
Honestly this rep and/or the rep's management should be held accountable. This is an oversight that comes from end-of-quarter pressure but it doesn't make it excusable.
This. The fuckup sounds like it started on the Slack account team's end (or their sales leadership, if it was pushed from above), so that's where consequences should start.
Re: Slack has raised our charges by $195k per year
#817Based on California’s Automatic Renewal Law and contract principles, what you’ve described raises serious concerns: In California, companies must provide clear written notice of any material change to renewal terms and obtain consent before billing under new terms. Changing pricing from a staff-only basis to billing every user—without a new contract or notice—appears inconsistent with that law. Telling you to ignore…
Thanks ChatGPT
Re: Slack has raised our charges by $195k per year
#818Earlier quoted context omitted.
Hey, I'm Rob, the CPO at Slack (for real tho, this is my 3rd time posting this so please don't flag :pray:). This was a mistake. We're fixing it. We appreciate you, Hack Club, along with all of you that are Slack users following along :heart:.
Honestly this rep and/or the rep's management should be held accountable. This is an oversight that comes from end-of-quarter pressure but it doesn't make it excusable.
[deleted]
Re: Slack has raised our charges by $195k per year
#819Do you mind me asking if you'll be self hosting mattermost? If so they're moving to a 1000 User hard limit for self hosted instances. https://forum.mattermost.com/t/solved-is-there-any-limitatio...
Seems like they've gone past even their own '1000' users. In v11 it's a cap of 250 users! They're also rapidly removing features for team too. - User limits were lowered to final threshold of 250 for Mattermost Team Edition - GitLab SSO has been deprecated from Team Edition. - Playbooks has stopped working for Team Edition. I have altered the deal. Pray I don't alter it any further. What's happening on the hosted sid…
How is the user limit enforced? Clearly if the project is FOSS, such an anti-feature can be trivially patched out. Or so you would think...
Re: Slack has raised our charges by $195k per year
#820I use pikapods to cheaply host a couple Open Source apps. They support Mattermost: https://www.pikapods.com/apps