This is a good reflection, but I do disagree with the view of honest efforts from Google to improve the world being met with unnecessary external criticism. People outside Google don't have the benefit of thinking of any particular project as being run only by the individuals currently working on it—those particular people may leave the company or change teams or move on to other projects. It's Google that's making i…
Yup, agreed. My view is that the people on the inside often can't see the forest for the trees. They look at their immediate team/group, love the autonomy/transparency/"don't be evil"-mandate/etc. that they have and follow, and look around and see some of that in other groups, and think, "wow, this company is great, doesn't care about all that big-bad-company stuff". But people outside can look at a company that gets…
Agreed. But it's also a problem of partial information - on both sides. People on the outside also have partial information about things coming from tech. We sometimes believe something done was definitely intended to be "evil", but usually isn't the case. We just have partial information about the actual reasons, and fill the rest in with our bias.
What I've usually noticed on HN is, if Apple does something "bad", people find mindbending justifications for it. But if Google/Microsoft does it, it was definitely "intended to be evil". Not that I agree with everything Google or Microsoft does.