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Google broke telephony for many Nexus users

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Re: Google broke telephony for many Nexus users

#81

Post by magicalist »

click170 wrote: post #60
edent wrote: post #39

I work for a telco (I don't speak for them, usual disclaimers apply). Everyone gets really ranty when operators delay firmware updates. Yeah, some of them delay to force you to buy a new phone, or to stuff the ROM full of bloatware. Most, however, do extensive testing to make sure that customers don't ring up call centres making angry complaints. Carriers (by and large) test the phone to make sure that the network po…

Wow, thanks for that interesting insight into the telco side of firmware upgrade delays. I humbly submit that the carriers could avoid a lot of ill-will if there was more transparency in that process. I hope there aren't contractual obligations in place preventing that because it really changes the way I personally see the problem.

They have always been fairly transparent in how this happens. The problem is they say they have to put these things through an extensive testing process before release...and then never release it. But hey, here's a new phone you can buy with the latest release!

Re: Google broke telephony for many Nexus users

#82

Post by xorcist »

edent wrote: post #39

I work for a telco (I don't speak for them, usual disclaimers apply). Everyone gets really ranty when operators delay firmware updates. Yeah, some of them delay to force you to buy a new phone, or to stuff the ROM full of bloatware. Most, however, do extensive testing to make sure that customers don't ring up call centres making angry complaints. Carriers (by and large) test the phone to make sure that the network po…

On the other hand, by delaying an update containing important security fixes, you leave your customers sitting ducks for the next drive by download attack.

We haven't seen any major botnets infecting mobile phones yet, but I think it is just a matter of time. Desktop browsers gets updated almost instantly world wide and they still fall prey for attacks, when mobile software lags for weeks or months at a time. The more people do their online banking on their phones instead of their desktops, it gets more valuable as a target.

This problem needs a solution, and sooner rather than later.

Re: Google broke telephony for many Nexus users

#83

Post by gcb0 »

edent wrote: post #39

I work for a telco (I don't speak for them, usual disclaimers apply). Everyone gets really ranty when operators delay firmware updates. Yeah, some of them delay to force you to buy a new phone, or to stuff the ROM full of bloatware. Most, however, do extensive testing to make sure that customers don't ring up call centres making angry complaints. Carriers (by and large) test the phone to make sure that the network po…

Motorola and Google goes (dumbly, imho) completely opposite on this.

they sell devices that are unlocked/developer edition, that are full of disclaimers that if you unlock boot loader some guaranties do no apply etc. and instead of providing h the new images first to this users to help then test, they usually roll out to the general population and weeks (Motorola, months) later make the images officially available.

i guess there's two reasons, one is that they can get some money from operators to release first on one network or another, the second is that they have no consumer support so they couldn't care less. alternatively it's just honest incompetence.

Re: Google broke telephony for many Nexus users

#84

Post by gcb0 »

danielvinson wrote: post #75
diminoten wrote: post #62

Earlier quoted context omitted.

I had accidentally moved $1,000 from the wrong bank account into Google Wallet, and called customer service to try and figure out what I should do, because there wasn't going to be $1,000 in the account I had selected, but Google Wallet was giving me access to the funds already. The CS rep that responded was a nice guy, but had no clue what to do. We started spitballing together some possible ideas, and I suggested t…

I used to work at Google in support. You were not talking to a random engineer - the support people are all dedicated support contractors. Most of the teams are all non-technical and the only thing they know about how the product works is from a two week training where most of the time is spent on learning how to avoid lawsuits.

support people at Google is there only to fill regulation minimums.

Re: Google broke telephony for many Nexus users

#85

Post by Bartweiss »

diminoten wrote: post #62
edent wrote: post #39

I work for a telco (I don't speak for them, usual disclaimers apply). Everyone gets really ranty when operators delay firmware updates. Yeah, some of them delay to force you to buy a new phone, or to stuff the ROM full of bloatware. Most, however, do extensive testing to make sure that customers don't ring up call centres making angry complaints. Carriers (by and large) test the phone to make sure that the network po…

I had accidentally moved $1,000 from the wrong bank account into Google Wallet, and called customer service to try and figure out what I should do, because there wasn't going to be $1,000 in the account I had selected, but Google Wallet was giving me access to the funds already. The CS rep that responded was a nice guy, but had no clue what to do. We started spitballing together some possible ideas, and I suggested t…

I can promise that this is the one thing they don't do, because then sometimes you'd get a useful answer. Yes, talking to the Image Search guy about Google Wallet would be useless, but he might have some clever guess. At the very least he would display an understanding of why computers do the things they do.

As is, it has to be essentially non-technical people taking the calls. I can't think of why else they would respond to a complaint like "The age on my account won't update as I get older" with "Are you sure you're right about your age?"

Re: Google broke telephony for many Nexus users

#86

Post by gcb0 »

paranoia time:

i have the exact same symptoms since 2.3, but only when using Google voice. i.e. routing my calls though Google.

and on the report everyone says they can dial when disabling data/wifi.

i will be watching the fix for this one very closely.

Re: Google broke telephony for many Nexus users

#87

Post by gcb0 »

ansible wrote: post #13

I've seen this issue too on my Nexus 4. Rebooting fixes the problem, at least temporarily. Since I had just used the OTA updates for stock 5.0 and 5.0.1, another redditor suggested that I do a factory wipe. I haven't seen the problem recur yet, but it has only been a couple days. Because of this and other problems (random crashes), if I see any issue again, then I'll downgrade to 4.4.4. My typical uptime for that rel…

but, but... material design

Re: Google broke telephony for many Nexus users

#88

Post by gcb0 »

arenaninja wrote: post #77
comboy wrote: post #23

Earlier quoted context omitted.

It may be a bad generalization since I imagine Google teams for different products don't have that much in common, but it seems to me that since some time Google is pushing more forward and caring less about apps being reliable and bug-free. I've seen errors in inbox, in google music, and most annoying in google photos where I'm unable to access some of my albums (created stories were unavailable for me for about 2 w…

Lollipop definitely feels like a beta release. As for features removed, it feels like this is Google's Windows 8. I had to download QuickPic to do what Gallery used to do (no-nonsense viewing of media stored on my device, no I don't want your cloud). A lot of text is gone and I have to do a web search to figure out what the icons mean and what I'm supposed to touch to do what I'm trying to do. Using my Nexus now requ…

i had to use quickpic since nexus one, mostly because the stock gallery took some 3min to open when i had 1k images on the sd... sadly quick pic now has ton of "cloud" features. only a matter of time until i need an alternative

Re: Google broke telephony for many Nexus users

#89

Post by callahad »

amelius wrote: post #45

Google also broke my bluetooth audio... :/ And they are not being very responsive about it on the issue tracker. And the silly thing is... it once worked! I feel like I should have never "upgraded" my Android version.

In what way is your bluetooth audio broken? If you're seeing frequent disconnects, switching from 5 GHz to 2.4 GHz WiFi seems to have resolved it on my Nexus 7. Which is utterly ridiculous, but hell, it works.

Re: Google broke telephony for many Nexus users

#90

Post by gcb0 »

evpuneq wrote: post #40

This issue also affects users of CyanogenMod 11 which is currently based on Android 4.4.4 ( https://jira.cyanogenmod.org/browse/CYAN-5728 ). The same thing happened to the HTC One M7, but HTC fixed it quickly with an OTA update ( http://venomroms.com/venomhub-fix-no-sound-calls-htc-one-m7 ). All in all it looks like the malfunction is caused by an automatic update of the Google Play Services framework. Not reacting a…

if it's a bug in a closed source Google service, how HTC released a fix? even if they roll back the service on a new system image it will self update... unless they hacked away and bumped the version...
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