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The inexplicable rise of open floor plans in tech companies

nathanmarz.com

81–90 of 259 posts

Re: The inexplicable rise of open floor plans in tech companies

#81
post #19

How about having a developer area that is treated like a library? Silence enforced at all times, you have to whisper if you strike an impromptu conversation. And if that bubbles to a brainstorm, get up and grab a conference room to talk about it.

I've thought about this too, but my suspicion is there are some good reasons why more companies don't do this. Anybody care to chime in?

Re: The inexplicable rise of open floor plans in tech companies

#82
post #32

Earlier quoted context omitted.

Wow. You think that time I spend coding features you asked for is not helping you? Then at the end of the week, I am still giving an accounting of why a feature isn't finished on a schedule given by the same people who were interrupting the work I was doing to satisfy their stated priorities. I'm amazed at how you totally ignore that this makes people miserable and contributes to bad management. Why not learn to use…

I don't think anyone is arguing that writing features isn't helping the company in general, and the individuals that asked for it - but that's not the only way developers can help other individuals within a company: - Developers can ask other developers questions when they're stuck on a certain problem. In my experience, developers waste far more time when they're stuck on a problem then when they're interrupted. - Q…

QA / PM routinely underestimate how much inefficiency having developers blocked while they deal with queries from QA/PM generates.

Re: The inexplicable rise of open floor plans in tech companies

#83

Earlier quoted context omitted.

Speaking as a developer, I've worked for years both in open-plan spaces and in individual offices. My experience is that productivity is incomparably better in an individual office. There was no upside to open-plan; just constant interruption and frustration.

> constant interruption and frustration. The point of the post you are replying to is that the "constant interruption and frustration" enables other developers to be more productive, raising the overall productivity of the team. Also, you probably remember the times when you were interrupted and it was annoying strongly, but do you remember the times you interrupted someone else and saved valuable time?

It lowers the overall productivity, because the people who most need to be left alone are the people who do most of the work. Worse, it's a long-term detriment to each developer's individual capabilities, as it trains them not to use google or read documentation.

You can still interrupt someone without an open plan office, there's just a slightly higher bar that prevents most people from asking the knuckleheaded questions, and keeps constant non-conversational visual and auditory distractions to a minimum.

Re: The inexplicable rise of open floor plans in tech companies

#84
post #74

Instant messaging has some interesting research[1] as a solution for solving the communication/interruption conflict: " Analysis of these data indicates that IM use has no influence on overall levels of work communication. However, people who utilize IM at work report being interrupted less frequently than non-users, and they engage in more frequent computer-mediated communication than non-users, including both work-…

That tends to be my experience as well; IM, while more "urgent" than email, is also not as distracting as being physically interrupted - it's a lot easier to ignore an IM or email than someone standing beside you waiting for you to finish whatever you're doing.

Some companies use IRC on their intranet; that's a setup I've used, and I found it useful and not very distracting.

Re: The inexplicable rise of open floor plans in tech companies

#85
post #40
post #20

Earlier quoted context omitted.

it focuses on individual productivity This is one of those "beat the drum" issues on HN where we keep seeing article after article trying to drive the same one-sided point home. When I see this as the top article on HN, I just have to wonder if many of the people who come to HN are looking to disrupt the startup community. I've worked in environments that run the gamut from individual offices, to cubes, to small work…

> Maybe one or two in ten people have trouble working in that environment In my experience they are the one or two that do all the heavy lifting.

In my experience they were the lazy ones.

See what I just did there?

Re: The inexplicable rise of open floor plans in tech companies

#86

Earlier quoted context omitted.

Speaking as a developer, I've worked for years both in open-plan spaces and in individual offices. My experience is that productivity is incomparably better in an individual office. There was no upside to open-plan; just constant interruption and frustration.

> constant interruption and frustration. The point of the post you are replying to is that the "constant interruption and frustration" enables other developers to be more productive, raising the overall productivity of the team. Also, you probably remember the times when you were interrupted and it was annoying strongly, but do you remember the times you interrupted someone else and saved valuable time?

> do you remember the times you interrupted someone else and saved valuable time?

No, because I've never been so at a loss for things to do that I couldn't do something else productive while waiting for an email or IM question/answer response cycle to continue.

Interrupting is rude, full stop. Like other instances of rude behavior, it should not be undertaken lightly.

Re: The inexplicable rise of open floor plans in tech companies

#87
post #10

Suffers from the same flaw as most critiques of open plan: it focuses on individual productivity while failing to understand how it contributes to team productivity. Cornell did a study of open plan awhile back that you should all read. I posted it here: https://news.ycombinator.com/item?id=7507404 The misunderstanding here is that it's just about serendipitously "overhearing" other conversations. 1. Open plan makes…

Great, except your performance evaluation is done individually. Try to explain to your manager that the QA asks you dumb questions incessantly, interrupting any attempt to remain or even begin to be "in the zone".

Non-programmers generally never know how to read whether it is a good time to interrupt or not, unless it's obvious you're just reading an article or something.

Re: The inexplicable rise of open floor plans in tech companies

#88
Having worked in many environments, currently cubicle style, which included personal offices, lunch room tables, and open floor, I find that it comes down to effective management more than the provided work space. By that I mean, we were just fine three abreast on a lunch room table because we knew what we were doing, who was doing what, and where we all were, and on and on.

Too many times I see these floor plan discussions and just wonder if its an excuse for poor management or worse, developers.

Re: The inexplicable rise of open floor plans in tech companies

#89
post #10

Suffers from the same flaw as most critiques of open plan: it focuses on individual productivity while failing to understand how it contributes to team productivity. Cornell did a study of open plan awhile back that you should all read. I posted it here: https://news.ycombinator.com/item?id=7507404 The misunderstanding here is that it's just about serendipitously "overhearing" other conversations. 1. Open plan makes…

That link about the Cornell study is comically bad. Where are the raw data tables? Doing a little background research it seems they were comparing open floor plans to cubicles. They didn't even consider the obvious alternatives to the panopticon, such as remote work or the tried-and-true office with a door.

That link about the Cornell study is comically bad. Where are the raw data tables?

It was a link to a summary of the actual study. With that said I went and skimmed the original study and that looked just as bad. Here's the original study.

http://iwsp.human.cornell.edu/file_uploads/offices1_12382569...

Forget the fact that they didn't have the raw data. They don't clearly explain on what basis they reach their conclusions.

How are they measuring the 'success' of an open floor plan? For that matter, how can you even measure the 'success' of an open floor plan versus a close floor plan?

Re: The inexplicable rise of open floor plans in tech companies

#90
something that this article does not address is all the other things that need to happen to give employees private offices, e.g. architect, permits, construction.

i have previously leased and built out a high-end office in a building in downtown chicago and the amount of time burned with the architect, waiting for permits, and construction is serious. after doing that once, i will never do an office build-out again unless i actually own the building. when you add in the fact that the building is "union only", the delays in construction become ridiculous.

after going through this part myself, i'm all for open-plan offices, despite their being less than ideal for developers. the majority of our developers work on remote anyhow.

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