T-Mobile Turns An Industry On Its Ear • Hacker News Board

Re: T-Mobile Turns An Industry On Its Ear

#81

Post by itsmeduncan » Thu, Feb 27, 2014, 8:43 PM UTC

nfoz wrote: post #79

itsmeduncan wrote: post #69

I was an early adopter when T-Mobile rolled out their $50 unlimited everything plan in NYC. The pros outweigh the cons, but they do sometimes give me pause. I don't have service in 90% of my apartment in the middle of Manhattan. It is a newish(2001) building, but my fiancee has full service from Verizon. Outside of NYC the service is fairly spotty compared to bigger networks. T-Mobile with an unlocked 5S is priceless…

How high is your apartment? Service seems to scale with height, and I'm curious how different that is between carriers.

I am on the 10th floor.

Re: T-Mobile Turns An Industry On Its Ear

#82

Post by contingencies » Thu, Feb 27, 2014, 11:08 PM UTC

This is a billing change. Having integrated in-app payments to both T-Mobile and AT&T, I can tell you that both of them outsource their billing systems on the Israeli company Amdocs, widely accused of being Mossad-affiliated and aiding and abetting intelligence gathering globally. Somehow I don't see this change impacting their insidious reach.

Re: T-Mobile Turns An Industry On Its Ear

#83

Post by tutufan » Fri, Feb 28, 2014, 3:03 AM UTC

fixedd wrote: post #78

tutufan wrote: post #71

Earlier quoted context omitted.

I was a loyal T-Mobile customer for years, but now I'm their number one enemy. In short, I moved to a new state and my house appears to lie between three misconfigured towers. Multiple phones, multiple models repeatedly dropping calls and texts. Diagnostic app showed phones constantly hunting between towers. T-Mobile customer service abysmal--their motto seems to be FOAD. Finally paid the $800 termination fee to be r…

I had the opposite occur for me. I reported a similar problem and they said they'd dispatch an engineer to check on it. Three days later everything worked perfectly.

Must be nice. For over eight months, we had no response of any kind, nor any indication that they had any interest in looking into possible technical issues on their network. In their final denial letter to us, they stated that based on the coverage map on their website, we could "expect excellent voice and data service" (at the location where we'd had constant drops for months).