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T-Mobile Rocks

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Re: T-Mobile Rocks

#81

Post by thirdsun »

arrrg wrote: post #68
skrause wrote: post #18

> Because if all of us move to T-Mobile, the other carriers will have no choice to join them in being customer friendly. No, if all people move to T-Mobile, they will just start behaving like the other carriers. The only reasons they're customer friendly is because they have a low market share and try to win customers, not because it's their company culture. Just look at their German parent company, Deutsche Telekom…

Yeah, the goal is to have a marketplace where market pressures lead to all competitors being incentivized to behave like T-Mobile does currently. I’m just not sure whether that’s possible. And I agree, Deutsche Telekom in Germany is awful and incompetent when it comes to customer service. If only their network weren’t so goddamn great … (It feels like a reversal of the situation in the US: Their technology is great a…

Did you ever try D2/Vodafone? Not that they are significantly better - after all and as you know they are the other big one - but their prices are more competitive in my opinion and more importantly in my experience their network/infrastructure is far ahead. I'm always surprised by the weak reception some of my friends that actually use t-mobile suffer from - and this is not limited to certain areas, but more of a general impression I got.

Re: T-Mobile Rocks

#83

Post by Shivetya »

stevenleeg wrote: post #29
skrause wrote: post #18

> Because if all of us move to T-Mobile, the other carriers will have no choice to join them in being customer friendly. No, if all people move to T-Mobile, they will just start behaving like the other carriers. The only reasons they're customer friendly is because they have a low market share and try to win customers, not because it's their company culture. Just look at their German parent company, Deutsche Telekom…

But at least there are no 2 year contracts to keep us locked into T-Mobile if they ever turn into dirtbags!

I am so tired of two year contracts, but I have a list of 'approved' carriers I can choose from and have my phone partially paid for. Until recently T-Mobile was not on the list. Now all I need to do if wait out my current two year with the other guys.

There is certainly nothing smart about paying seventy, eighty, or more, per month for a smart phone. If anyone is smart its the guys charging for it and getting it.

Re: T-Mobile Rocks

#84

Post by throwaway9848 »

Ting, Ting, Ting. A thousand times Ting.

A customer, not an employee. I won't gush, see ting.com, it's an MVNO on the Sprint network.

EDIT: It kind of bothers me that someone downvoted this. It's not like I used an affiliate link or stand to benefit from this. Sorry for sharing :P

Re: T-Mobile Rocks

#85

Post by rplnt »

T-Mobile is the worst operator I've had. Expensive, shitty customer service, dick policies, retarded user plans and contracts.

Who knows about what country I'm talking about though...

Re: T-Mobile Rocks

#86

Post by josh2600 »

jeena wrote: post #69

I'm really confused when reading articles like this because it sounds like a different company to the one I know which was formed out of "Deutsche Post" during the 90ies and patronizing and shitting on its customers ever since, at least in Germany. The biggest thing with them this year was their 384kbps Speed Throttle[1], where after your family consumed 75GB of data (download and upload) the speed of your DSL (flatr…

So, shitty real answer:

It's not profitable for T-Mobile to sell you that device at $404 if they can get someone else to pay $1200. Yes, that's shitty, but from an economic perspective it doesn't make sense for them to sell that equipment to you. The equipment, even unsubsidized, is a loss leader for the service.

In short, it would be a good customer experience if they should you the phone, but it doesn't make economic sense.

Also, sort of unrelated, but I really don't understand all this T-Mobile love. The carriers went from eating a $400+ subsidy on every phone to eating $50 or less to acquire a new subscriber. The plans aren't THAT much cheaper, and they're still a joke compared to the cost of delivery (but I digress!).

I think T-Mobile is pro-consumer the same way AT&T is pro-consumer. They just happen to do a better job marketing it.

Re: T-Mobile Rocks

#87

Post by tammer »

skrause wrote: post #18

> Because if all of us move to T-Mobile, the other carriers will have no choice to join them in being customer friendly. No, if all people move to T-Mobile, they will just start behaving like the other carriers. The only reasons they're customer friendly is because they have a low market share and try to win customers, not because it's their company culture. Just look at their German parent company, Deutsche Telekom…

Good point. I've been trumpeting T-mobile lately for all the reasons cited in the article, but you're correct the real problem is a lack of regulation. T-mobile is the underdog only because they haven't had the benefit of decades of scheming and lobbying.

Re: T-Mobile Rocks

#88

Post by nilkn »

throwawayyyz wrote: post #32

I don't understand how they're paying $2000 a month to AT&T. We have 5 iPhones and 1 AT&T iPad on a family plan with unlimited text and very high number of minutes (can't remember exactly) and pay not more than $450.

I was blown away by that number as well.

Re: T-Mobile Rocks

#89

Post by tfigment »

mhurron wrote: post #25
the1 wrote: post #19

what's wrong with virgin mobile?

Nothing. I switched from Virgin to T-Mobile when it looked like I may be traveling internationally so I wanted a phone that would work in Europe. My coverage is a little better with T-Mobile and the ability to roam to other carriers in the event I am out of T-Mobile's coverage areas is nice. They had a better choice of phones too. The only bad thing I would say with Virgin Mobile is about the roaming, but if you are…

I have Virgin and agree with the points here. Basically roaming on the $35/mo plan is non-existent but I have never had an issue with my phone not working in the areas I live and visit (unless there was a tower down). Sprint's 4G coverage is very poor so if you expect that then good luck but my phone is not so I don't mind yet and can easily switch to another carrier like T-Mobile when I do.
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