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The Philippines' big offshoring industry is growing despite AI

economist.com

81–90 of 93 posts

Re: The Philippines' big offshoring industry is growing despite AI

#81
post #59

Earlier quoted context omitted.

BPO means the US company is outsourcing to an Indian company. A Global Capability Center (GCC) means it's a US company subsidiary in India.

Aka an office or a department in another location where payrates are less than the company median. Coming up with these initialisms must be hard work, I doubt AI is that clever.

Inventing these initialisms, as well as the systems they name, is hard and well paying work!

Re: The Philippines' big offshoring industry is growing despite AI

#82

Earlier quoted context omitted.

I visited India recently and when I saw just how many companies have a GCC there I was mindblown. Lots of cool offices, engineering and technical roles, great work life balance and generally a different vibe. Literally every company that I could recognise had a back office there.

Do these GCC's have great work life balance? They may be better that the service companies, and may pay better, but WLB is shitty everywhere in India as far as I can tell. As an example, the death of Ernest & Young employee Anna Sebastian sparked a lot of discussion in Indian media since it was attributed to work pressure.[1] Another example I recently heard was a USA Texas based company called CorroHealth suddenly c…

I presume they organized some cringe dances and cultural programme when GP visited, which might have led the GP to conclude that these people live great WLB.

Re: The Philippines' big offshoring industry is growing despite AI

#83
post #78

I think offshoring to the Phillipines is extremely net-positive from a purely utilitarian sense I know a lot of Filipinos and essentially 100% of them in white-collar work are using the money to support their extended families. The money gets spent in a very different way than a Westerner would use it

You're only saying this because you're in the fortunate position of not worrying about your job being offshored.

Why does anyone owe you a job if someone elsewhere can do it as good or better and more economically. What entitles you to work simply because you are based in the West?

Sounds like a skill issue

Re: The Philippines' big offshoring industry is growing despite AI

#84
post #21

Earlier quoted context omitted.

What YT videos?

About working conditions in Philippine Offshore Gaming Operators (POGOs) also known as scamming centers?

POGOs are not the average BPO/callcenter, and working conditions for most are far better than most jobs, even in scam callcenters (with exceptions, as with anything else).

The average scam callcenter is relatively small scale with 20 workers in it and often is maintained within "family/friends", the POGO industry is very different and it's absolutely not reflecting the reality, that's just a particular niche that is mostly managed by foreign individuals (from China, Cambodia...)

Re: The Philippines' big offshoring industry is growing despite AI

#85

Earlier quoted context omitted.

About working conditions in Philippine Offshore Gaming Operators (POGOs) also known as scamming centers?

POGOs are criminalized and often operated by illegal immigrant Chinese people, it's not really representative. At least that's my understanding having lived in Manila for a few years.

Exactly, that opinion comes straight from parroting international news that have no grasp about what's happening locally there. Most BPO workers are overworked (not all, depend the company, there are thousands of them) but they aren't treated badly.

Re: The Philippines' big offshoring industry is growing despite AI

#86

Earlier quoted context omitted.

WLB is truly awful in India. People are stretched and stressed out at work, in addition to awful civic conditions which makes travelling to and from work a nightmare. I am not sure how long this can continue.

It does depend on the company and your role. Working a senior role at a FAANG in India is much nicer than junior roles in the local WITCHes (Wipro Infosys etc), which are notorious for their crap salaries and shitty labour practices.

[deleted]

Re: The Philippines' big offshoring industry is growing despite AI

#87
post #33

Earlier quoted context omitted.

This is not about development. This is about rubber stamping insurance denial by an unaccountable system.

If you sell something in the US, and a customer sues you, going to court and saying you are not accountable because the work was performed by someone in another jurisdiction is not going to go well for you. The only time that works if you have no assets or presence in the US, or I guess you have an in with the US president.

It is about a.) avoiding criminal liabilities for frauds by the insurance company b.) facilitating desirable fraud by employees while keeping plausible deniality.

It is super hard to build class cast action and suing companies for denied insurance claims is also quite hard - and super expensive. Besides, the current management dont need it to go on forever, they just need it to go on for now. If company gets to pay fine 20 years later and you already pocketed the bonuses and salary, why would you care?

Re: The Philippines' big offshoring industry is growing despite AI

#88

Earlier quoted context omitted.

A "sponsor"? As in buys some ads? The Economist's take on AI is hardly uncritical.

Judging by the amount of insider interviews it's more than just ads. Longtime subscriber. Pretty disappointed in how biased their coverage is. The most critical piece they have put out on AI is oh no it's so powerful it's hacking everything. It's like being in a job interview and saying your biggest weakness is you work too hard.

>Longtime subscriber. Pretty disappointed in how biased their coverage is.

>The most critical piece they have put out on AI is oh no it's so powerful it's hacking everything. It's like being in a job interview and saying your biggest weakness is you work too hard.

What do you think they've missed? Otherwise, all you've demonstrated so far is "their stance on AI doesn't match mine", not that they're "biased". If I was reading HN 5 years ago it would be people saying how economist is biased for or against crypto because the most critical/supportive piece doesn't say it'll go to 0, or will replace all of finance, respectively.

Re: The Philippines' big offshoring industry is growing despite AI

#89

Earlier quoted context omitted.

Yeah, paradoxically Indian software outsourcing is growing. I guess the way the companies are thinking about this is we need some sort of human oversight for all the work the LLMs are doing, might as well pay someone the least amount possible to do that.

Indian tech sector has seen rapid decline; the Indian outsourcing model is obsolete. I can now translate tasks that can be easily split to low cost regions, and not have to deal with the cultural issues of India. I can also rapidly generate work of similar (and improving) quality... I have no use for a meat-proxy to a llm. I expect a severe crash in the Indian tech sector, before a minute proportion of the workers ca…

Sounds like wishful thinking rather than an on the ground reality.

Re: The Philippines' big offshoring industry is growing despite AI

#90

I think offshoring to the Phillipines is extremely net-positive from a purely utilitarian sense I know a lot of Filipinos and essentially 100% of them in white-collar work are using the money to support their extended families. The money gets spent in a very different way than a Westerner would use it

So why won't they just relocate us en masse to Manila so that a customer from an English locale can speak to someone speaking proper English while I enjoy local pancit, lumpia and stinky tuyo during lunch?
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