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The Competitive Moat That AI Can't Replicate

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Re: The Competitive Moat That AI Can't Replicate

#81

Post by computerphage »

raincole wrote: post #78
kangalioo wrote: post #45

Earlier quoted context omitted.

How does Pangram detect this? How do we know this is any more reliable than just asking any HN user to judge a text for AI signs, i.e. how is this more authoritative than the comments you're responding to?

> How do we know this We don't. Pangram is HN's astrology. It has 99.99% accuracy (according to Pangram.)

They claim it has a very low false-positive rate, which is meaningfully more nuanced than "accuracy".

"Detect AI-generated content with 99.98% accuracy." -pangram themselves

Re: The Competitive Moat That AI Can't Replicate

#82

Post by frostlynx »

LanceJones wrote: post #7
mdorazio wrote: post #5

An AI written post talking about the importance of human connection in the age of AI is hilarious.

I always wonder how people can tell. For this particular article, was it the thirty-four occurrences of em dashes with spaces on either side? Something else obvious?

I personally thought to myself "written by AI" after this part:

... the restaurant was fully booked. No warmth. No conversation. Just a long wait and a closed door. In trying to humanise the process, he’d made it worse.

I'm sure some people write this way, but most don't. And AI writes this way.

Re: The Competitive Moat That AI Can't Replicate

#84

Post by yieldcrv »

I rarely want that but for special occasions I love it

The staff at The French Laundry did this extremely well

They watched us before arrival and maybe stalked us online before that to have relevant things to talk about and ensure our experience was great

Now I can accept that from a 3 michelin star restuarant, but I dont want anybody else doing that

Re: The Competitive Moat That AI Can't Replicate

#86

Post by cindyllm »

yieldcrv wrote: post #84

I rarely want that but for special occasions I love it The staff at The French Laundry did this extremely well They watched us before arrival and maybe stalked us online before that to have relevant things to talk about and ensure our experience was great Now I can accept that from a 3 michelin star restuarant, but I dont want anybody else doing that

[dead]

Re: The Competitive Moat That AI Can't Replicate

#87

Post by thadt »

flax wrote: post #11

I'm probably in the minority, but I do not want a "connection" with a business. I want transactional interactions that actually work. That is something that AI is not giving us today. By design. Companies are not switching to AI customer service because it's better or cheaper for the same service. They are choosing to replace customer service with AI chat bots that simulate the customer service experience without act…

> I do not want a "connection" with a business.

That's because we don't make connections with businesses - we make connections with people. That one nice hair dresser. The pharmacist that goes out of her way to make sure my mom's medicines are right. A cashier that's just pleasant to talk with.

Years ago I did most of my grocery shopping at Target. I cared almost nothing about Target the chain. Or Target the super store. I did care about Betty the checker and wanted to know how her grandkids were doing this week.

Re: The Competitive Moat That AI Can't Replicate

#88

Post by xg15 »

wrs wrote: post #30

This is great advice, as long as you remember you need both hospitality and service. At some point a warm relationship doesn’t compensate enough for a bad product. I love that the staff at my little neighborhood bank remembers me, and was so warm and helpful when I had to open an estate account when my mom died, and sometimes I bring my favorite teller a latte on my way back from the coffee shop. But I still switched…

Maybe what's also important is that the hospitality "relationship" grows on both sides and the customer has an understanding why the staff knows them.

I'm a regular at a few coffee shops near my home and I know the staff there "know" me - it's enough to have a pleasant conversation sometimes. But that works, because we have gotten to the "familiar face" part over a longer period and at the same time.

What the restaurant owner wants is that his staff somehow treat everyone like a regular and have spirited conversations about their life events, even if they just entered the restaurant for the first time.

The staff might even be able to pull that off, with a hefty dose of online profiling - but even then, I cannot see how anyone who isn't a completely detached business type wouldn't find this extremely creepy.

Re: The Competitive Moat That AI Can't Replicate

#89

Post by rustyminnow »

Gormo wrote: post #26
ygouzerh wrote: post #18

Earlier quoted context omitted.

I feel like the author wrote like the full plan/ substance himself, and gave to an AI the formatting. It's quite fine for me so actually, as long as the substance make sense/is logical.

What about the formatting seems indicative of AI generation? It just looks like normal long-form writing to me.

Some of the headings are very AI-cliche: "Hospitality Is a Dialogue, Service Is a Monologue"; "AI Raises the Floor. Humans Raise the Ceiling"; "Your Employees Are the Moat. The Compounding Is Invisible."

The author didn't use headings like that in their 2024 blog posts.

Re: The Competitive Moat That AI Can't Replicate

#90

Post by QuantumGood »

flax wrote: post #11

I'm probably in the minority, but I do not want a "connection" with a business. I want transactional interactions that actually work. That is something that AI is not giving us today. By design. Companies are not switching to AI customer service because it's better or cheaper for the same service. They are choosing to replace customer service with AI chat bots that simulate the customer service experience without act…

Every conceivable idea or option is eventually "optimized" for profit, and its possible maximum value form and meaning lost.
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