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At the risk of sounding snarky; Last Saturday afternoon one of his client’s domains vanished from his GoDaddy account. Lee is one of the most competent IT guys I know. 'Competent' and 'client's domains [hosted on] GoDaddy' don't go together.
Where would you host domains?
Likely an inside job. I had a similar experience with AWS where my account was compromised despite the fact that I had all the proper security features enabled. It was later discovered internal contractors were responsible. But up to that point AWS blamed the issue on me with no proof. A call to the AG office in my state got the ball rolling and initiated an investigation that finally got a manager to take the case s…
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They are the biggest because they undercut all the other registrars and spent millions on Superbowl commercials among other strategies. Size does not automatically equate to competency. Sometimes bigger can mean more mistakes are likely to occur and customer voices may be more likely to be unanswered in the ocean of support issues.
How many stereotypical male tech nerds flocked to GoDaddy after hiring Danika as "spokes" model. Did she ever speak? Glorified booth babe is more like it. After that, every non-tech dude would remember those commercials. Of course they are popular, of course for the wrong reasons. It goes to show exactly how well advertising campaigns work.
Sortof? [0]. All the commercials I saw [1] were just meant to get guys to visit their site so the speaking was just for fun. The later fake body-building commercials [2] were unusual.
[0] - https://www.youtube.com/watch?v=U1p9X8A2ruk
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The explanation is at the end of the article: another GoDaddy customer asked for the transfer of a similar-looking domain name, and they transferred the wrong domain.
And then slow rolled support. And then flat out lied that they received "the correct" documentation justifying the transfer when they hadn't received any documentation, and denied the appeal. Frankly the whole thing is inexplicable. The best explanation is fraudulent business practices to save 60 seconds of looking for the documentation.
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They are the biggest because they undercut all the other registrars and spent millions on Superbowl commercials among other strategies. Size does not automatically equate to competency. Sometimes bigger can mean more mistakes are likely to occur and customer voices may be more likely to be unanswered in the ocean of support issues.
How many stereotypical male tech nerds flocked to GoDaddy after hiring Danika as "spokes" model. Did she ever speak? Glorified booth babe is more like it. After that, every non-tech dude would remember those commercials. Of course they are popular, of course for the wrong reasons. It goes to show exactly how well advertising campaigns work.
People who base their technical decisions on considerations like that likely deserve the level of service GoDaddy provides :(
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HN is the only real support channel in tech. First level customer service is AI, second level is outsourced idiots who blindly follow a script, the third level is ”Issue has been closed”
The real escalation path is going viral. Things get moving once a grievance is trending.
At the risk of sounding snarky; Last Saturday afternoon one of his client’s domains vanished from his GoDaddy account. Lee is one of the most competent IT guys I know. 'Competent' and 'client's domains [hosted on] GoDaddy' don't go together.
GoDaddy is a valid domain registrar. The customer had dual MFA set up. The customer did all the right things.
I’ve never heard of Godaddy making this kind of egregious mistake before. I’ve heard of some doozies, sure, but nothing like this.
Don’t blame the victim. “It’s their fault they got robbed, they left their door unlocked” is not a valid response to a situation like that or like this. The robber still stole, and godaddy still broke their own rules, rules that customers pay to have enforced.
When you find yourself victim-blaming, you will find yourself on the wrong side.
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> more likely to have established processes that work for all sorts of cases Whatever their process is, it's concerning. I wonder how many sign-offs are actually involved, or if it's just a ticket handled and closed by a rep. Either way, GoDaddy is not the first choice for a new domain in 2026.
>Either way, GoDaddy is not the first choice for a new domain in 2026. Off the top of your head, what would be a decent one?
I have no reason why would anyone use godaddy 10 years ago let alone today