Is HN full of amateurs, AI slop, or people who don't use GCP at all? You need to spend a minimum of $29 for the Standard support which gives 4-8 hour response depending on the case type.
Google Cloud suspended my account for 2 years, only automated replies
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Re: Google Cloud suspended my account for 2 years, only automated replies
#82Earlier quoted context omitted.
A colleague had a similar quota issue. 4 times quota restoration request was rejected. Upon the final request he put “women owned startup helping underprivileged kids” and it was approved. It can’t hurt.
Was the startup actually women owned and helping underprivileged kids?
have you met a vegan that doesn’t tell you they are vegan every day?
Re: Google Cloud suspended my account for 2 years, only automated replies
#83Earlier quoted context omitted.
I dont really understand ops problem as I've been able to set monthly limits on expenditure. Seems trivial to setup.
Are you sure you're not thinking of billing alerts ? AFAIK there is still no way to set spending limits at GCP.
I'll admit it's a bit obscure But there is info here.
https://docs.cloud.google.com/apis/docs/capping-api-usage
Or you can do it programmatically.
https://docs.cloud.google.com/billing/docs/how-to/disable-bi...
Re: Google Cloud suspended my account for 2 years, only automated replies
#84I had my GCP quota algorithmically set to 0 after spending 6 months working with them to launch a startup. I went through a ton of hoops to get approval for our quota. We sent them system diagrams, code samples, financial reports, growth predictions, etc. It was months of back and forth. I'll also add that it was very annoying because they auto-reject your quota request if you don't respond to their emails within 48…
Quota for what? In my experience the GCP service quotas are pretty sensible and if you’re running up against them you’re either dealing with unusual levels of traffic or (more often) you’re just using that service incorrectly.
They denied my request for a service account quota increase even though my use case[1] was literally straight from their documentation. They only increased it after I complained on Twitter and got retweeted by Corey Quinn.
[1] https://www.agwa.name/blog/post/accessing_your_customers_goo...
Re: Google Cloud suspended my account for 2 years, only automated replies
#85Earlier quoted context omitted.
Working in small and medium businesses I've observed the same thing, and I've been quite satisfied with it. So I don't think it's really gone downhill, so GP's comment doesn't really resonate for me, but that isn't to negate their experience. Otoh I keep hearing horror stories about GCP and now I'm reluctant to try it.
Shitting on GCP is just popular on HN and always gets upvoted. AWS and Azure have royally fucked thousands of customers if you care to search for those writeups. My wild ass guess, considering posts like these have zero background details, is that they were careless with service account keys and their account got suspended for mining crypto or something. They also probably weren’t actually paying for support of any k…
Can't say for GCP and Azure. But I run two small projects on AWS, with monthly billings of $8k and $150 respectively. I have always received very good support to any requests that I have made on both projects.
Re: Google Cloud suspended my account for 2 years, only automated replies
#86Re: Google Cloud suspended my account for 2 years, only automated replies
#87> I am a CS researcher at UC Berkeley. This has seriously impacted my work. Can I suggest a topic for your next research? "Cloud exascalers and their negative impact on the society"
Or “Why I should have been paying for support if my entire career depended on it.”
In my last company, we _did_ pay for Google Cloud support and when BigQuery jobs started to fail randomly, causing huge trouble producing critical reports, the response was essentially "we are investigating", "we have identified the issue", and "please wait for it to be fixed". Hardly what I would call support. They couldn't care less.
Re: Google Cloud suspended my account for 2 years, only automated replies
#88Earlier quoted context omitted.
Was the startup actually women owned and helping underprivileged kids?
have you met a vegan that doesn’t tell you they are vegan every day?
So it isn't I take it from your answer? If that's the case, not only did your colleague abuse protections for the vulnerable population, and possibly break the law by misrepresenting the legal aspects of your startup (IANAL), but you also didn't see anything wrong with potentially fucking over actual women owned businesses helping underprivileged kids (which I reckon is infinitely more valuable to society than whatever startup your colleague has) and even go as far as publicizing it on this high traffic website as a tip. This kind of behaviour is exactly the reason these protections exist, but big tech never gave enough of a fuck to do anything except virtue signal and democrats are too impotent to actually make them do it.
Re: Google Cloud suspended my account for 2 years, only automated replies
#89Earlier quoted context omitted.
have you met a vegan that doesn’t tell you they are vegan every day?
So it isn't I take it from your answer? If that's the case, not only did your colleague abuse protections for the vulnerable population, and possibly break the law by misrepresenting the legal aspects of your startup (IANAL), but you also didn't see anything wrong with potentially fucking over actual women owned businesses helping underprivileged kids (which I reckon is infinitely more valuable to society than whatev…
Call it prompt engineering
Re: Google Cloud suspended my account for 2 years, only automated replies
#90Earlier quoted context omitted.
have you met a vegan that doesn’t tell you they are vegan every day?
This is a stereotype, and I'd say a bit harmful. There are way more people complaining about such vegans.
I guess stereotypes are a conspiracy ? Besides, you get the illustration, obviously .