When I notice a conversation veering into an unpleasant territory, I perk up, do the empathy-thing, and I naturally bring it back to something more pleasant. I'm not comfortable with this as a general strategy stemming from a universal mantra. Learning this as an adult is impressive and probably exceptional, but it's a phenomenon we're all familiar with. We all know people who behave like this reflexively and have do…
While many of your points are valid, I don’t see the author as a misguided person who has made a temporary, superficial discovery about interpersonal relationships. Having gone through a lot of this myself, I see the author as taking a huge first step towards the growth of his emotional intelligence. He implies that he has a history of speaking his mind (with a lack of tact). Now he is learning to emphathize and have pleasant relationships. The next step is learning to balance those things. Speak your mind when doing so is important, and consider the impact of your words while doing so. Sometimes telling someone a hard truth is the true kindness. As the author points out, the way you deliver those messages determines whether they are helpful or just hurtful.