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When a stadium adds AI to everything, it's worse experience for everyone

a.wholelottanothing.org

81–90 of 99 posts

Re: When a stadium adds AI to everything, it's worse experience for everyone

#81

Isn't this the purpose of a lot of AI? To provide "good enough" alternatives to human labor. Why would anyone expect AI to make things better rather than cheaper or more profitable ?

In this particular case, it seems mostly use cases that were solved some decades ago with _barcodes_, so it's not even cheaper or more profitable. There's already an alternative to human labour which works for better for this sort of application.

Re: When a stadium adds AI to everything, it's worse experience for everyone

#82

I was recently at an events center, that has replaced all of their vending machines with machines that require me to install an app(!) to purchase a product. Literally, didn't take cash or credit - just via app. Per the marketing on the side, this is meant to be for my benefit in order to earn "points" and get offered "deals." I don't think I have to tell you that I did NOT install the app, and just walked further to…

I believe vending machine operators that take card payment have to deal with a lot of charge-backs. Perhaps this is a workaround?

Re: When a stadium adds AI to everything, it's worse experience for everyone

#83
post #33

Earlier quoted context omitted.

You should've read further. In reality, when getting out first to market, it might be difficult for "AI" to decipher if a user added 1 of 5 available sauces to their chicken wings, so to reduce the likelihood of this error, you remove it until the technology is more mature. Speculative sure, but a strong assumption, and I doubt Mashgin would confirm this.

Its definitely wrong - I've used these exact checkout systems at places with way longer menus than any stadium has ever or will ever have. Even if that wasn't the case, it would still be way too speculative of premise to be worth seriously discussing, especially when the Occam's Razor "they reduced the menu size because its easier, they have a captive market, and why try to make good food when you can just charge $20…

When the menu reduction coincides with the introduction of vision-based checkout, I don't think it's an obvious overreach to link the two together. It may be right, it may be wrong, but this wasn't journalism, just a guy's experience, and the root cause of that decision doesn't change what the article is actually trying to communication.

Re: When a stadium adds AI to everything, it's worse experience for everyone

#84
I was at a ballpark and they had self checkout everywhere, except they were usually manned by staff. So I picked out my item, put it on the scanner, and then the staff member would select the checkout button on the screen. Literally that was all they did. And then the screen asked for a tip and the person stared at me expectantly like they had just carried my luggage up two flights of stairs.

Re: When a stadium adds AI to everything, it's worse experience for everyone

#85
>On the bright side, the billionaire stadium owners probably got to reduce their staff in the process while maybe increasing profits.

This is the root problem. When you take people out of the economy, what's the point of having such an economy? Such an economy cannot last indefinitely and will eventually be replaced by one that will.

Re: When a stadium adds AI to everything, it's worse experience for everyone

#86

I was recently at an events center, that has replaced all of their vending machines with machines that require me to install an app(!) to purchase a product. Literally, didn't take cash or credit - just via app. Per the marketing on the side, this is meant to be for my benefit in order to earn "points" and get offered "deals." I don't think I have to tell you that I did NOT install the app, and just walked further to…

It's not tech related. Previously, they all did this with various cards. People were walking around with a giant stack of loyalty or store credit cards in their wallet with a rubber band wrapped around it. There is a store I shop at where every purchase, they ask every single customer if they "have a phone number with them", which they can type in on the point of sale device. I've waited behind people trying to remem…

That didn't come with all the tracking and privacy implementations though.

Re: When a stadium adds AI to everything, it's worse experience for everyone

#87
post #66

Earlier quoted context omitted.

> Imagine if each grocery store self-checkout required a human staff member to scan items, re-arrange things, and confirm checkout. They always have at least one person going between each self-checkout kiosk helping confused and upset customers. Meanwhile, 1 traditional checkout lane is open with a long line. Self checkout is great to use if you know how and have a handful of items, but it sucks with a full cart due…

Australia has had self-checkout in supermarkets and larger retailers for nearly 2 decades now. Usually you will have a single staff member responsible for 4-10 checkouts to override the machine when your product doesn't register a weight, or you move items off the scale too quickly, and it wants them to check it. It generally just works and is a lot quicker if you're just scanning a few items; surprised it hasn't rea…

Depends on the location. My grocery store has had self checkout for a decade or so and I'd say more than half of people use it.

Re: When a stadium adds AI to everything, it's worse experience for everyone

#88
The owners see you as just another rube to be fleeced, and well, they have no reason to change their behavior. You still bought the tickets and you still bought their concessions. The team is not a gang of hometown heroes offering a slice of Americana, they are a faceless corporation whose sole purpose is maximum revenue extraction. The only thing that will ever send them a clear message is voting with your feet.

Re: When a stadium adds AI to everything, it's worse experience for everyone

#89

Earlier quoted context omitted.

It's not tech related. Previously, they all did this with various cards. People were walking around with a giant stack of loyalty or store credit cards in their wallet with a rubber band wrapped around it. There is a store I shop at where every purchase, they ask every single customer if they "have a phone number with them", which they can type in on the point of sale device. I've waited behind people trying to remem…

That didn't come with all the tracking and privacy implementations though.

But of course they do. A big part of those schemes is to track all people's purchases. They also sold that data.

Re: When a stadium adds AI to everything, it's worse experience for everyone

#90

Earlier quoted context omitted.

That didn't come with all the tracking and privacy implementations though.

But of course they do. A big part of those schemes is to track all people's purchases. They also sold that data.

A paper card with a stamp doesn't even have a name on it and the only copy of it existing is owned by the costumer. The only information e.g. the baker has is what names he has in brain.
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