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Microsoft 365 Copilot's commercial failure

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Re: Microsoft 365 Copilot's commercial failure

#82

1.8% is terrible adoption, especially in light of MSFT hijacking the right-CTRL key of every Windows licensed PC to rename it "CoPilot" key. I'm thrilled that Copilot is sucking wind because their over-aggressive pushiness about CoPilot in Windows and Office has been annoying and wasted my time having to figure out how to disable it but the REAL reason I despise CoPilot is that while stealing a key on my laptop's key…

Remapping right control works fine for me on win11

Re: Microsoft 365 Copilot's commercial failure

#83
In true Microsoft spirit, they completely tanked the name. This was launched just shortly after GitHub Copilot was the hottest trend. Everyone associates Copilot with GitHub and think it's a developer-product, not an office-product.

Changing the name of the entire Office suite into Copilot didn't make things better. Now you have no idea of knowing what you are really getting. Is Office Copilot? Is Copilot Office? Is Office AI? Is AI Copilot? Is time real or just a concept? Who knows? The strongest product in Microsoft's portfolio with an established name is now gone.

Give it a year and it will be renamed again to Microsoft Teams 365 Copilot Enterprise with Office subsystem for Windows Business. Just to cover all bases.

Re: Microsoft 365 Copilot's commercial failure

#84
post #8

I still think there's a potential niche for 365 Copilot in its boringness. At work (not a tech company), there's an ongoing, slow, 365 rollout. The people who participate in the rollout are not technical in any way, but they all love it because they're not regular ChatGPT/Claude users, either. In a way, the restricted feature-set of Copilot compared to ChatGPT helps them, they're overwhelmed enough by Copilot. IT lov…

We use it in finance for the reasons above. Microsoft actually just added GPT 5 to Copilot so it’s much better than it used to be. I’ve used it to help write scripts in VBA and it’s really good for my use cases. Before GPT 5 it was worse than useless.

> just added GPT 5 to Copilot so it’s much better than it used to be

Only marginally in general office use. Maybe is has better coding capabilities, but there is no way its the same sized model used on ChatGPT or via. OpenAI API.

Re: Microsoft 365 Copilot's commercial failure

#85
post #31
post #26

Earlier quoted context omitted.

The problem is that it doesn’t actually do anything. It’s “installed” at my company but basically refuses to interact with basic company data like files in sharepoint. Is it the IT department’s fault for not enabling something? I don’t know, but does that matter? If the normal search system has access to the data why doesn’t copilot? Surely it would be trivial for Microsoft to run copilot in a way that keeps company…

> It’s “installed” at my company but basically refuses to interact with basic company data like files in sharepoint. on my work computer - there's a sep. 365Copilot app that is tied into Teams,Sharepoint, outlook, and I believe our engineering wiki. Probably other stuff I'm not aware of. I'm honestly shocked how often I use it now. If I get a random Pipeline failure; I'll copy/paste it into the o365 Copilot app - and…

Isn't that just indexed search?

Re: Microsoft 365 Copilot's commercial failure

#86
post #5

Earlier quoted context omitted.

Funny how renaming standard Office apps to "Microsoft 365 Copilot" in mobile apps, web home page for office.com etc. did NOT make people realize they should buy an additional $30 plan called "Microsoft 365 Copilot" to actually get to use all features of Microsoft 365 Copilot. If only MS could have asked Copilot whether their naming strategy makes sense.

Microsoft did this same thing with Teams and OneDrive back in the day. It took quite a while before they straightened that mess out. Not to mention ton when they renamed Lync to Skype…

And .NET Core to .NET, not to be confused with .NET Framework

Re: Microsoft 365 Copilot's commercial failure

#87
I suspect in this case, enterprise adoption of chat-based AI is downstream from consumer adoption. Like many things, trendsetting/taste-making happens on the consumer side and then comes to enterprise. ChatGPT was first to the consumer consciousness, while Claude made its mark as most tasteful... Copilot just didn't register.

Re: Microsoft 365 Copilot's commercial failure

#88

1.8% is terrible adoption, especially in light of MSFT hijacking the right-CTRL key of every Windows licensed PC to rename it "CoPilot" key. I'm thrilled that Copilot is sucking wind because their over-aggressive pushiness about CoPilot in Windows and Office has been annoying and wasted my time having to figure out how to disable it but the REAL reason I despise CoPilot is that while stealing a key on my laptop's key…

I am not sure how terrible that number is. They probably have many users with only very limited activity or users that simply do not need AI for the workflows they are doing. Intuitively, I would expect the number of users that actually have some use for AI to be in single digits.

Re: Microsoft 365 Copilot's commercial failure

#90
post #26

Earlier quoted context omitted.

The problem is that it doesn’t actually do anything. It’s “installed” at my company but basically refuses to interact with basic company data like files in sharepoint. Is it the IT department’s fault for not enabling something? I don’t know, but does that matter? If the normal search system has access to the data why doesn’t copilot? Surely it would be trivial for Microsoft to run copilot in a way that keeps company…

"The problem is that it doesn’t actually do anything." I disagree, and I think you'll see what I mean when you shift the frame of reference from "person working at a large company with Office 365 installed" to a couple hundred million average Joe's having access to it at home. Webs search is now a horrifying wasteland, and people know it. Remember the conversations we all had just a few years ago: LLM will replace we…

> LLM will replace web search.

This kills the crab. I mean, kills the Internet. And it's not clear what happens to the existing search advertising business in this scenario.

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