Earlier quoted context omitted.
> Many people these days don’t even bother to write questions. They write statements and expect you to infer the question from the statement. This is one of my biggest pet peeves. Not even asking for help just stating a complaint.
Well it seems like an easy way to filter them into the ignore pile…
Usually the most frantic and urgent tickets are the ones that also provide the least info too. Which is frustrating as it usually adds some extra back and forth which means it ultimately takes longer to resolve their tickets.
There is also generally a correlation to spend and question quality.