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Cursor IDE support hallucinates lockout policy, causes user cancellations

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Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#81
post #41

I just cancelled - not because I thought the policy change was real - but simply because this article reminded me I hadn't used it much this month.

This is where Kagi’s subscription policy comes in handy. If you don’t use it for a month, you don’t pay for it that month. There is no need to cancel it and Kagi doesn’t have to pay user acquisition costs.

Wow, I wish more services did that.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#82
post #41

I just cancelled - not because I thought the policy change was real - but simply because this article reminded me I hadn't used it much this month.

This is where Kagi’s subscription policy comes in handy. If you don’t use it for a month, you don’t pay for it that month. There is no need to cancel it and Kagi doesn’t have to pay user acquisition costs.

Really? Brilliant idea.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#83
post #74
post #31

Cursor is weird. They have a basically unused GitHub with a thousand unanswered Issues. It's so buggy in ways that VSCode isn't. I hate it. Also I use it everyday and pay for it. That's when you know you've captured something, when people hate use your product. Any real alternatives? I've tried continue and was unimpressed with the tab completion and typing experience (felt like laggy typing on a remote server).

I switched to Windsurf.ai when cursor broke for me. Seems about the same but less buggy. Haven't used it in the last couple weeks, though, so YMMV.

I found the Windsurf agent to be relatively less capable, but their inline tool (and the “Tab” they’re promoting so much) has been extremely underwhelming, compared to Cursor.

The only one in this class to be even worse in my experience is Github Copilot.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#84
This is extremely funny. AI can't have accountability. Good luck with that.

Use AI to augment but don't really replace it as a 100% system if you can't predict and own up the failure rate.

My advice would be to use more configurable tools with less interest on selling fake perfection. Aider works.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#85
post #67
post #62

Earlier quoted context omitted.

1) there is no AI bubble, it has revolutionized how we communicate and learn 2) you don't need to buy an expensive GPU for local LLM, any contemporary laptop with enough RAM is sufficient to run an uncensored Gemma-3 fast

I'm an AI fan, but there's clearly a desperate attempt by just about every tech company to integrate AI at the cost of genuinely productive developments in the space, in a manner that one might describe as a "bubble." Microsoft's gotta buy enough GPUs to handle Copilot in Windows Notepad, after all...

Calling it desperate is a subjective assessment. Yes, some strategies are more haphazard than others, but ignoring generative AI currently is the same as ignoring the internet in 1999 or mobile in 2010 (which facebook famously regretted and paid $4+1B to buy instagram and whatsapp in order to catch up)

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#86
post #12

Tinfoil hat me says that it was a policy change that they are blaming on an "AI Support Agent" and hoping nobody pokes too much behind the curtain. Note that I have absolutely no knowledge or reason to believe this other than general distrust of companies.

> Tinfoil hat me says that it was a policy change that they are blaming on an "AI Support Agent" and hoping nobody pokes too much behind the curtain. Yeah, who puts an AI in charge of support emails with no human checks and no mention that it's an AI generated reply in the response email?

AI companies high on their own supply, that's who. Ultralytics is (in)famous for it.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#87
post #63

There is a certain amount of irony that people try really hard to say that hallucinations are not a big problem anymore and then a company that would benefit from that narrative gets directly hurt by it. Which of course they are going to try to brush it all away. Better than admitting that this problem very much still exists and isn’t going away anytime soon.

It's a huge problem. I just can't get past it and I get burned by it every time I try one of these products. Cursor in particular was one of the worst; the very first time I allowed it to look at my codebase, it hallucinated a missing brace (my code parsed fine), "helpfully" inserted it, and then proceeded to break everything. How am I supposed to trust and work with such a tool? To me, it seems like the equivalent o…

I'd add that the deductive abilities translate to well-defined spec. I've found it does well when I know what APIs I want it to use, and what general algorithmic approaches I want (which are still sometimes brainstormed separately with an AI, but not within the codebase). I provide it a numbered outline of the desired requirements and approach to take, and it usually does a good job.

It does poorly without heavy instruction, though, especially with anything more than toy projects.

Still a valuable tool, but far from the dreamy autonomous geniuses that they often get described as.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#88
post #63

There is a certain amount of irony that people try really hard to say that hallucinations are not a big problem anymore and then a company that would benefit from that narrative gets directly hurt by it. Which of course they are going to try to brush it all away. Better than admitting that this problem very much still exists and isn’t going away anytime soon.

It's a huge problem. I just can't get past it and I get burned by it every time I try one of these products. Cursor in particular was one of the worst; the very first time I allowed it to look at my codebase, it hallucinated a missing brace (my code parsed fine), "helpfully" inserted it, and then proceeded to break everything. How am I supposed to trust and work with such a tool? To me, it seems like the equivalent o…

[flagged]

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#89
post #12

Earlier quoted context omitted.

> Tinfoil hat me says that it was a policy change that they are blaming on an "AI Support Agent" and hoping nobody pokes too much behind the curtain. Yeah, who puts an AI in charge of support emails with no human checks and no mention that it's an AI generated reply in the response email?

A forward-thinking company that believes in the power of Innovation™.

These bros are getting high on their own supply. I vibe, I code, but I don't do VibeOps. We aren't ready.

VibeSupport bots, how well did that work out for Canada Air?

https://thehill.com/business/4476307-air-canada-must-pay-ref...

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#90

Tinfoil hat me says that it was a policy change that they are blaming on an "AI Support Agent" and hoping nobody pokes too much behind the curtain. Note that I have absolutely no knowledge or reason to believe this other than general distrust of companies.

Given how incredibly stingy tech companies are about spending any money on support, I would not be surprised if the story about it being a rogue AI support agent is 100% true. It also seems like a weird thing to lie about, since it's just another very public example of AI fucking up something royally, coming from a company whose whole business model is selling AI.

That is because AI runs PR as well.
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