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Amazon Still Has a Counterfeit Problem

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Re: Amazon Still Has a Counterfeit Problem

#81

Is amazon's model even profitable for these low-price high-volume parts without its binning system? I literally do not buy things off amazon that fall into these "binning problem" categories, or anything easily counterfeitable. I'll buy from amazon for things that essentially cannot be counterfeit (GPUs, hard drives, things where counterfeits would be more likely to be a brick of the same weight rather than something…

Printer ink feels about as low-price high-volume as my own blood.

Re: Amazon Still Has a Counterfeit Problem

#82

None of the examples given in this article are counterfeit. A counterfeit HP ink cartridge says it's HP, but it's not. None of these products claim to be HP. One bears no brand mark at all. One is "Ankink" brand. Same for Epson: we have "MYTONER" and "LEMERO". Amazon is a flea market trafficking in huge quantities of suspect goods. When I go on there I know to be on guard. But the article is wrong when it says that g…

This is only partially true. There very much *is* a counterfeit problem on Amazon as well. I've had a number of products that are clearly labeled as Brand X and clearly were *not* Brand X. And that's just the ones where I noticed (usually after they failed spectacularly).

It is also true that there's a flood of cheap knockoffs that don't claim to be Brand X. That's fine, although I usually go to Aliexpress when that's when I want and wind up paying a lot less.

Re: Amazon Still Has a Counterfeit Problem

#83

My wife purchased a Stanley cup through Amazon and 5 months later its thermal regulation stopped working. She contacted Stanley about their lifetime warranty and after some back and forth with Stanley's rep, they determined that the item was counterfeit and because Amazon is not one of their authorized resellers there wasn't anything they would do. This was purchased through the "Stanley" store but was fulfilled by a…

btw, they seal the vacuum in those things with lead. If shoddy workmanship is in evidence, you may want to discontinue using it.

Re: Amazon Still Has a Counterfeit Problem

#84

I don’t really get the argument in this article. If a consumer can’t notice the brand name in big caps letters of LEMERO or MYTONER as the first word and throughout the text instead of Epson this seems like a PEBKAC problem.

I agree. In fact I am glad there is a certain amount of low-cost knock-offs. It gives me a cheap (if unreliable) option and is a bit of a force to making brands make their products reasonably priced.

Re: Amazon Still Has a Counterfeit Problem

#85
post #75

Earlier quoted context omitted.

>> None of these products claim to be HP. HP would claim that the simple statement "compatible with HP xyz printer" makes it counterfeit, an improper use of HP trademarks in the statement. HP wants a world where anyone searching for "Ink for HP printer" will only ever see HP-licensed products.

https://en.m.wikipedia.org/wiki/Nominative_use

>> The user does nothing to suggest sponsorship or endorsement by the trademark holder.

HP would say that "compatible with HP printers" goes well beyond nominative. Per HP documentation, HP printers are only compatible with HP-licensed ink. So anyone saying "compatible with HP" is incorrectly stating they are licensed by HP.

Try selling a cupholder, or a cup, that is "compatible with Ferrari" and you should expect lawyers. (Ferrari famously hates aftermarket parts.)

Re: Amazon Still Has a Counterfeit Problem

#86

Pro tip: avoid buying expensive electronics or power tools on Amazon. For instance, Amazon is not a distributor for Milwaukee power tools. Milwaukee will honor the date of manufacture stamp for the warranty, but not the date of purchase from Amazon. I bought a ‘new’ Milwaukee power tool off Amazon which had a manufacturer date of three years ago. Another “new” tool was obviously used. Milwaukee will however honor the…

It should be illegal for companies to sell products like this without a giant warning. "Your warranty will not be valid, since we're not even supposed to sell this product."

It feels like fraud. Wild that it's A-OK for Amazon to profit on this at the expense of the consumer.

Re: Amazon Still Has a Counterfeit Problem

#87
Amazon's "Counterfeit Crimes Unit" basically sounds like a variation of YouTube's schemes. You and I report counterfeit stuff bought an Amazon, and they say "who cares" and maybe give you a refund (after often asking for it back, no doubt to be re-mingled).

Canon or Epson or HP or someone with enough clout? Yeah, here, our "CCU" will assist so you don't go running to the courts.

Re: Amazon Still Has a Counterfeit Problem

#88

My wife purchased a Stanley cup through Amazon and 5 months later its thermal regulation stopped working. She contacted Stanley about their lifetime warranty and after some back and forth with Stanley's rep, they determined that the item was counterfeit and because Amazon is not one of their authorized resellers there wasn't anything they would do. This was purchased through the "Stanley" store but was fulfilled by a…

>they determined that the item was counterfeit and because Amazon is not one of their authorized resellers

Amazon is an authorized retailer of Stanley 1913 products.

They determined that the item was counterfeit because you did not purchase it from Amazon.com you purchased it via Amazon.com from a third-party.

My Amazon account was created in 1998 and since 2008-ish I have barely entered any physical stores due to me being in an extremely rapid delivery area where I once got a microwave delivered three hours after ordering it.

Since then, the number of times I have purchased something on Amazon that has been fulfilled by a third party without my knowledge can be counted on zero fingers. The seller is prominently displayed directly below the "Add to cart/Buy now" buttons on both the website and mobile app and is listed again during the checkout process.

Please help me understand because I hear about this happening often and have a genuine, non-snarky belief that Amazon might be showing me a different version of their storefront because I also hardly ever see any of the cheap Chinese trash everyone complains about.

Obviously, if I search for "novelty rainbow colored wig" I'll get all of the hootoovooodoo brands but for normal things? Nope.

And I have never been curved to a third-party unless I specifically hit "compare all options" and scroll through the list down past all of the other amazon (returns/refurbs/scratch-and-dent) listings and EXPLICITLY choose a reseller.

Re: Amazon Still Has a Counterfeit Problem

#89
post #58

Earlier quoted context omitted.

I wouldn't even know where to buy RAM (good RAM, at online prices) in person...

Here is the link to Crucial, which is the customer selling division for Micron Memory. https://www.crucial.com/products/memory It works well. They are competitive in pricing, and have a good lookup system to make sure you get the correct type of RAM( and SDD). Free shipping USA and Canada. (Been using that for over a decide.)

RAM is one of the few things I typically still purchase online — and Crucial is the distributor I trust most (Micron chips).

Re: Amazon Still Has a Counterfeit Problem

#90

Earlier quoted context omitted.

In my area at least, even garden spikes on Amazon generally cost at least $14.99, while I can get them at my dollar store for $3.99. I think prices on Amazon are pretty absurd for "counterfeit"-grade stuff. But they apparently expect you aren't going to do any price comparison, because that would require getting up and going to the dollar store to see if they have garden spikes. (HN entrepreneurs: I'd love a map-base…

Because the shipping price is included cheaper items have a higher percentage of the price going to Amazon for shipping. That's why cheap things are always much cheaper in person.

No doubt, but Amazon communicates it to the consumer as $14.99 "with free shipping". To the consumer who habitually shops on Amazon and doesn't realize their dollar store sells it for $3.99, this sends the message that "$14.99 is just how much garden stakes cost these days, so I may as well buy them from Amazon who will ship them for free". If Amazon listed them for $3.99 with $11 shipping, it's the same total expense, but it would transparently signal to the consumer that the item itself ought to be cheaply available nearby if they get up and look for it.

Amazon doesn't want that thought to interrupt the 1-click checkout flow. And it apparently works; enough people seem to have internalized the idea that everything costs at least $15-$20 that they don't question it anymore. Soon your local dollar store is losing the economies of scale it used to have, cutting inventory and raising prices...

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