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Cloudflare took down our website

robindev.substack.com

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Re: Cloudflare took down our website

#81

Post by viraptor »

ksec wrote: post #39
ajross wrote: post #25

Earlier quoted context omitted.

The point is more that the author is an unreliable narrator and you need to apply a little salt to the rest of the story. Cloudflare absolutely shouldn't be taking bribes to permit regulatory evasion. But if they are, I want more evidence than a substack post.

It also seems strange they dont know their Traffic Numbers. >Note that 80TB is the number they tried to sell us, I don’t know if it is accurate since they removed all our access to historical analytics. I mean you dont need accurate Data but surely most would know by heart their traffic in rough figures? Or am I the old dog where every new Web Dev are so used to Cloud and Serverless they have no idea what they are us…

Depends on your scale. I would probably know the traffic for the project I looked at last, but the whole account? No way. Half of it I've never touched and would have to talk to different teams. I'd only look at that when discussing the contract again. Or if their TAM flags us crossing some threshold.

It would be completely different for a small project of course, but once you're counting in TBs... it's less important.

Re: Cloudflare took down our website

#82

Post by jmvoodoo »

CydeWeys wrote: post #56
jmvoodoo wrote: post #10

Earlier quoted context omitted.

But for $10k a month cloudflare is ok with that? Either it's acceptable or it's not, there is no way that this looks good for cloudflare either way.

A reasonable scenario to me seems to be: An automatic "upgrade to the enterprise plan" requirement was triggered, and then in the process of the sales calls to make that happen, Cloudflare got serious eyes on the customer for the first time (whereas at a paltry $250/month previously they wouldn't have), and realized exactly what line of business the customer was involved in, and decided to fire them.

This actually seems reasonable, and a potential part of the narrative the original poster would be likely to leave out.

Re: Cloudflare took down our website

#83

Post by andersa »

Do we know of any alternative services providing at least the basics of what Cloudflare does?

Such as:

  - Unmetered DDoS protection (i.e. no absurd base fee for it existing)

  - Unmetered rate limiting (protection against cost attacks on the next)  

  - Reasonably priced object storage (i.e. not more expensive than numbers listed here https://blog.cloudflare.com/aws-egregious-egress)

Re: Cloudflare took down our website

#84

Post by NicoJuicy »

softwaredoug wrote: post #7

Cloudflare was the company that went viral for the firing of an account rep not hitting her goals. I wonder if it’s overall indicative of not a great culture in terms of relationships with enterprise customers. https://m.youtube.com/watch?v=7LuwPdp-_4c

She did say that she didn't bring in any customers...

Re: Cloudflare took down our website

#85

Post by eknkc »

We had a site hosted on CF business plan with fairly large bandwidth usage (completely legal, had a lot of media). They approached us with an enterprise plan but we did not have the budget for it.

Asked for a little time, they said fine and we moved much of the bandwidth usage to a couple of dedicated servers on OVH I think.

Never heard from them after that.

Re: Cloudflare took down our website

#86

Post by throwaway211 »

CydeWeys wrote: post #51
ksec wrote: post #39

Earlier quoted context omitted.

It also seems strange they dont know their Traffic Numbers. >Note that 80TB is the number they tried to sell us, I don’t know if it is accurate since they removed all our access to historical analytics. I mean you dont need accurate Data but surely most would know by heart their traffic in rough figures? Or am I the old dog where every new Web Dev are so used to Cloud and Serverless they have no idea what they are us…

Eh, your traffic is a total cost you pay per month. That's how I would look at it. The one figure I know best of all is annual revenue, and how our annual revenue this year is on track to do compared to last year's. As far as exact volume of QPS or TB/month or whatever, I really couldn't say.

And here I am with a dashboard of anything taking more than 20ms and working knowledge of sales tax in 200 places around the world.

Re: Cloudflare took down our website

#87

Post by chadsix »

rvnx wrote: post #68
chadsix wrote: post #36

Earlier quoted context omitted.

It's unclear as it shouldn't be possible to be cheap. That said, in a world of data, Cloudflare being a massive man in the middle (MITM) probably means something [1]. [1] Cloudflare decrypts your traffic, reads it, and then forwards it. They see all encrypted data going to and from your website, in plaintext.

This data collection project has a name: "Project Honey Pot" (and had excellent relations with FBI), look closely the story that led to Cloudflare. https://www.projecthoneypot.org/cloudflare_beta.html

Wow. This is a travesty if I've ever known one. Hopefully, that can be posted and upvoted on HN.

Re: Cloudflare took down our website

#88

Post by iamflimflam1 »

jrochkind1 wrote: post #77

I have been hearing stories from developers/entrepeneurs about Cloudflare being very weird to deal with: "We'd like to talk to you about an enterprise plan." "No thanks, I'm fine with the free plan." "Based on your traffic, we'd like to talk to you about an enteprrise plan." "Is there a traffic limit on the free plan?" "No, there is no limit. But based on your traffic, we require you to get an enteprirse plan." [Give…

Sounds like auth0…

Re: Cloudflare took down our website

#89

Post by jt2190 »

Naively, I imagine that Cloudflare’s math looks something like this:

(Amount owed by customer at end of month times the probability of on time full payment) minus Cost of providing service to customer for one month = profit

Since this is an online casino, could the risk of late/under/no payment be quite high?

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