A classic example of this would be how some roles require endless spreadsheets, or individual updates to a CRM tool like Pipedrive. CRM tools add a lot of overhead to what should be a simple process- letting your manager know what you’re up to.
I'm not a CRM end user, but I'd be very grateful for such a tool if I had to suddenly cover for a coworker, or inherit an existing business relationship. What is the alternative, each person individually cobbles together some godawful workflow management system? With no centralised repository of information? Totally unsustainable, and not at all related to keeping your manager informed.
What also happens is that we have all these CRM tools in parallel with these “godawful workflow management” systems.
Theoretically there is a productivity gain, sure, but senior executives don’t make use of these tools, they hire a PA. The implementation of these CRM systems is usually done really really badly.
A good superset dashboard on the other hand- then we’re cooking with gas