Meanwhile a huge number of us (non-religious? introverted kernel compiling cave dwellers?) treat this period no differently than any other week in the year. I'll be here keepin the servers runnin :horns: It's actually my favorite time of the year. Everyone is gone, it is quiet, and I can get shit done.
Tell HN: I salute everyone on call/working support through the holidays
81–90 of 207 posts
Re: Tell HN: I salute everyone on call/working support through the holidays
#82Yes, absolutely thanks to all who keep our world running when no one is looking. To keep the yule log on Youtube, to keep our christmas tree lights on, to keep a fresh glass of water from the tap, warm natural gas to keep the freezing cold outside etc. Thank you for keeping society ticking away :)
I’ll give a shout out too to everyone in the military monitoring warning systems and maintaining stance to protect us from being killed while we’re with our families.
Re: Tell HN: I salute everyone on call/working support through the holidays
#83Meanwhile a huge number of us (non-religious? introverted kernel compiling cave dwellers?) treat this period no differently than any other week in the year. I'll be here keepin the servers runnin :horns: It's actually my favorite time of the year. Everyone is gone, it is quiet, and I can get shit done.
Holidays are special because they’re special, both the winter solstice festival (rebranded for christianity) and the spring equinox one (same deal) can be treated differently for cultural variety by the non-observant. I’m a militant proselytizing atheist raised by a jew and I still have a tree with pretty lights, give presents, and drink and eat some things I only drink/eat once per year (never make homemade eggnog i…
Solid advice. I literally put on 5 lbs. while refining my non-alcoholic eggnog recipe.
One thing I noticed is that ice cream, crème brûlée, and non-alcoholic eggnog are all just variations on the same recipe. A glass of egg nog is pretty similar to a glass of melted ice cream.
Re: Tell HN: I salute everyone on call/working support through the holidays
#84Earlier quoted context omitted.
I think that’s a great policy as it’s clearly intended to help people when they need it, and get people to unplug when it’s valued by their loved ones. _However_ (that part is probably best bookmarked until Jan 2nd), it also betrays that your system is brittle and can be broken by a bad commit. Don’t do it because you want people to grind until Dec 24th at 6 pm. Do it because it’s great the rest of the year, too. I’d…
We use these systems liberally on other times of the year and no one notices, usually. If they do, downtime and interruption budgets handle this. /However/, let me counter with the point: Just one of our customer has 8000 FTEs working with our system. During hell-time (aka, December and Christmas shopping and shipping), each of those dudes spends their shift taking customer calls lasting 2-4 minutes, which in turn re…
But we are doing the same thing, 2 weeks around Christmas there is please take holidays if you can period where we do not merge any non priority one tickets.. which has not happened yet.
Re: Tell HN: I salute everyone on call/working support through the holidays
#85Meanwhile a huge number of us (non-religious? introverted kernel compiling cave dwellers?) treat this period no differently than any other week in the year. I'll be here keepin the servers runnin :horns: It's actually my favorite time of the year. Everyone is gone, it is quiet, and I can get shit done.
Certainly doesn't have to be religious. I think you probably have all your family living near each other or don't like them. To me, this is the only time of year outside of major events like weddings, funerals, and graduations that I can be reasonably assured my parents, all my sisters, all of my nieces and nephews, and at least a few aunts, uncles, and cousins will all be in the same place at the same time. It's bot…
Bingo!
Re: Tell HN: I salute everyone on call/working support through the holidays
#86Yeah, we discourage production changes starting first or second december week, and start freezing changes third december week until it's frozen solid fourth december week until second week of january. December tends to be hell for our customers, so stability should be a priority there. And honestly, no one wants to work on holidays. So lets just wrap everything starting in december, maybe use the third week for some…
My little firm have just lifted and shifted a customer's hardware from someone else's computer room (data centre is too grand) and plopped it down in ours. Downtime was roughly six hours which includes two hours driving, unracking, loading, unloading and racking.
Then there was a flurry of network knitting ... oh they've tagged the bloody VLAN instead of untagging it on what are effectively access ports and don't need to be trunks or hybrid. lol, lose 20 mins. I wasn't allowed to look at the "source" switch's config and might (emogi: looking up and whistling) have assumed a few things ...
We did spend quite a long time trying to work out what the customer might have failed to tell us because we hadn't asked the right questions.
... so I plug my laptop into the NIC in question on the Hyper-V box and run up Wireshark ... fuck (dot 1Q tag) ... run back upstairs to my PC and reconfigure the port to hybrid with tagged VLAN 100 instead of access on VLAN 100. A better solution would be a trunk with PVID on the naughty VLAN and tagged v100. I chose the former to make it stand out.
The naughty VLAN thing is similar to a discard VLAN but the traffic is not discarded but instead gets logged. We should never see traffic on the naughty VLAN. If we do its a miss-configuration or something nasty.
As well as that, we have customers for whom Chrimbo is anything up to 50% of annual turnover. Their systems tend to be treated in the same way as yours.
Re: Tell HN: I salute everyone on call/working support through the holidays
#87Always be kind, and say it’s your fault. If you don’t do it for the sake of the person you are asking for help, do it because it works better. That’s the most practical advice [0] ever given by Hans Rosling [1], the Fact master himself: > In fact, I have the secret to how to get the best help immediately from any customer service, like the phone company or the bank or anything. I have the best line, it always works.…
> Always be kind, and say it’s your fault. I do this with internal teams at work. I've found approaching other teams with issues with their library/framework in a "this could be our mistake" manner really helps in keeping them from getting defensive and stonewalling.
You don't have to be excessively self-effacing about it, just avoid presenting things as though the project you're reporting it to being at fault is the only possible conclusion.
Re: Tell HN: I salute everyone on call/working support through the holidays
#88Is it a US thing to push updates right before holidays and force people to be on call? European companies I've been working on are planing releases till the end of November, first week of December max. All project plans are baked like there is one week in December. While US company tried to force every contractors to work everyday and some weekends too. Are you Indian? You don't celebrate Christmas, you'll be on call…
Re: Tell HN: I salute everyone on call/working support through the holidays
#89Earlier quoted context omitted.
Let's not confuse on-call firefighters or a water facility staff with the on-call admins that maintain money-making machines monetizing attention of billions. The latter is a net negative on society.
That firefighter is probably using YouTube or scrolling through Instagram to unwind while they’re stuck at the station waiting for a call. Just because someone works in entertainment or ads doesn’t mean that the economic puzzle piece they represent isn’t valuable to society.
Re: Tell HN: I salute everyone on call/working support through the holidays
#90Meanwhile a huge number of us (non-religious? introverted kernel compiling cave dwellers?) treat this period no differently than any other week in the year. I'll be here keepin the servers runnin :horns: It's actually my favorite time of the year. Everyone is gone, it is quiet, and I can get shit done.