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Stripe is no longer a suitable payment processor

news.ycombinator.com

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Re: Stripe is no longer a suitable payment processor

#81

Post by Moldoteck »

tommek4077 wrote: post #42
Moldoteck wrote: post #7

Earlier quoted context omitted.

My parents, which represent an average person nowadays, do know how to put card data into a site to pay something. What they don't know is how to pay with crypto, even more- for them cryptocoins= automatic scam. Web3 can be a nieche solution for some nieche ppl, but I don't see how it can become mainstream now, as a business you anyway need a classic payment processor bc too few ppl know what is crypto and how to use…

My parents, which represent an average person nowadays, do know how to ride a horse to get somewhere. What they don't know is how to drive a automobile, even more- for them gasoline=danger. Cars can be a nieche solution for some nieche ppl, but I don't see how it can become mainstream now, as a business you anyway need a classic horse barn bc too few ppl know what is a automobile and how to use it

lmao, cars now are ubiquitous, maybe care to provide a better example, or just ignore me, since you have your own beliefs

Re: Stripe is no longer a suitable payment processor

#82

Post by yodon »

shmde wrote: post #63

This post was on the frontpage. Now its not even in the first 3 pages. People really think post ranks are not controlled by someone ? I know there are formulae to calculate the post rankings. But I smell BS.

The HN algorithm heavily penalizes disagreement in the belief that topics which cause people to fight with each other are bad for the behavioral norms that enable HN to have better discussions than other similar sites (not perfect discussions, just better discussions).

If many individual comments receive lots of upvotes and lots of down votes, for example, that's a signal the topic is controversial. The algorithm automatically penalizes controversial discussions, regardless of what the topic is, because its goal is to maximize the number of "good behavior" discussions, not the number discussions.

Stripe, like US politics, is highly polarizing. You don't have to read hard into this page to see there are strong disagreements on whether Stripe is good or bad. The algorithm detects those disagreements generically (with no care for the company or topic involved) and penalizes the page.

Re: Stripe is no longer a suitable payment processor

#83

Post by michaelcao »

kbenson wrote: post #55
datadeft wrote: post #48

Earlier quoted context omitted.

This is a valid viewpoint. Not sure why the downs. It seems HN is largely biased.

There are plenty of horror stories of Paypal holding funds. They've been doing it for far longer than most these other companies, since they've been around longer than most of them.

I have been using Paypal for 5 years for my startup and I don't have any major problems with Paypal. Sometimes, customers filed a case agaist us and Paypal decided that the case was closed in customer's favor although we did nothing wrong. However, it's very rare.

Re: Stripe is no longer a suitable payment processor

#84

Post by benwad »

smca wrote: post #65
sturza wrote: post #8

> This is enshittification: Surpluses are first directed to users; then, once they're locked in, surpluses go to suppliers; then once they're locked in, the surplus is handed to shareholders and the platform becomes a useless pile of shit

(I work at Stripe) I'd like Stripe to be available for as broad a set of users as possible. Just think about our high-level business model: we charge a fee per transaction for our services. Closing an account without cause does not make financial sense, so we don't do it. If we were solely optimized for profit then we'd ideally want to accept as many businesses' transactions as we could, right? So that leaves three r…

My guess is that they're skimping on support, like every other tech company. Having good customer support with human support workers costs money, so some companies have taken the calculation that losing some small accounts might be worth it if they don't have to pay to provide proper support.

Re: Stripe is no longer a suitable payment processor

#85

Post by true_religion »

sturza wrote: post #80
smca wrote: post #70

Earlier quoted context omitted.

Why would we not want "low volume" SMBs? Many of the SMBs on our platform grow to be much larger businesses. Ignoring a massive sector of businesses who might one day be the next "big thing" would be foolish for one thing and an unwise financial decision for another. That's why you can sign up as a small business on stripe.com today whereas on other platforms you need to talk to their sales team (and be generating se…

> Ignoring a massive sector of businesses who might one day be the next "big thing" would be foolish for one thing and an unwise financial decision for another. So Stripe would sacrifice enterprise high volume customers because they hope/speculate that low volume SMBs will one day be big, if they'd need to choose where to direct resources? I highly doubt it.

This all sounds like a false dilemma. Why do they need to choose between either one?

Re: Stripe is no longer a suitable payment processor

#87

Post by sturza »

true_religion wrote: post #85
sturza wrote: post #80

Earlier quoted context omitted.

> Ignoring a massive sector of businesses who might one day be the next "big thing" would be foolish for one thing and an unwise financial decision for another. So Stripe would sacrifice enterprise high volume customers because they hope/speculate that low volume SMBs will one day be big, if they'd need to choose where to direct resources? I highly doubt it.

This all sounds like a false dilemma. Why do they need to choose between either one?

From the OP: https://www.sitejabber.com/reviews/stripe.com. I don't think big orgs post comments.

Re: Stripe is no longer a suitable payment processor

#88

Post by smca »

sturza wrote: post #80
smca wrote: post #70

Earlier quoted context omitted.

Why would we not want "low volume" SMBs? Many of the SMBs on our platform grow to be much larger businesses. Ignoring a massive sector of businesses who might one day be the next "big thing" would be foolish for one thing and an unwise financial decision for another. That's why you can sign up as a small business on stripe.com today whereas on other platforms you need to talk to their sales team (and be generating se…

> Ignoring a massive sector of businesses who might one day be the next "big thing" would be foolish for one thing and an unwise financial decision for another. So Stripe would sacrifice enterprise high volume customers because they hope/speculate that low volume SMBs will one day be big, if they'd need to choose where to direct resources? I highly doubt it.

It's not about speculating whether a given company would one day be big, it's accomodating for both for different reasons. Many of our "high volume customers" were one day not high volume, so saying we can't do both would be very short-sighted.

And we see that in our data too: 1,000 new businesses joined Stripe every day last year. We also had 100+ companies process 1B+ in yearly volume. That captures everything from mom and pop shops to startups, and large enterprises like Amazon or Salesforce. We listen to them all to make sure we're still solving their problems. (Stripe itself was born out of listening to startups grumble about payments: http://www.paulgraham.com/schlep.html#:~:text=The%20most%20s....)

It also helps reduce our dependency on any one sector of customers, similar to an index fund vs. stock picking. You don't get the same set of diverse businesses processing with e.g. Adyen—they just don't serve the long tail of the market in the way we do.

Re: Stripe is no longer a suitable payment processor

#90

Post by EVa5I7bHFq9mnYK »

michaelt wrote: post #24
quelltext wrote: post #20

Do you actuality have a particular issue to raise though? Why was your account shut down? > when you make a decent amount of sales they will shut down your account I mean they do give you some explanation, right? It might not be super clear (it sometimes can't due to laws) but it's not "you are now processing much volume, goodbye". That's just not in Stripe's interest at all and assuming that high volume alone is the…

> I mean they do give you some explanation, right? What makes you think that? Financial institutions are pretty notorious for refusing to explain or justify their 'fraud' detection and suchlike.

Because what would they say? The weight #9534 in neural cell #12956 in layer #34 exceeded value of 0.62f?
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