Earlier quoted context omitted.
Elsewhere he says that his heat pumps are two Daikin RJQ18TAVJUA: https://ashp.neep.org/#!/product/56878/7/25000///0 . Much of the other information is probably available elsewhere on his site: https://willbrownsberger.com/heat-pumps/ As I mention in another comment, I think the base of the problem is that the heat pumps he has installed are simply inappropriate for his climate.
> I think the base of the problem is that the heat pumps he has installed are simply inappropriate for his climate. The question is whether there is such a thing as a heat pump that's appropriate for use in the Northeastern US. It seems unlikely to me that someone with this person's level of engagement would have stupidly chosen to install the wrong kind of heat pump or chosen an installer incapable of recommending t…
I disagree that he's unlikely to have chosen a bad installer. They seem to have installed a non-cold-climate heat pump in Massachusetts. If that's true, I think it's strong evidence that they were not competent and should not have been trusted. I guess one could argue that this was a low probability choice, but I think it's as likely there were simply no more competent installers available in his area.