Earlier quoted context omitted.
Expats complain about bureaucracy everywhere. A German expat in Sweden will complain about Swedish bureaucracy. A Swedish expat in Germany will complain about German bureaucracy. It does not mean anything. Expats complain about everything.
I'm not sure about Portugal, but a few years ago my wife was studying in Spain on a study abroad program. She is from another EU country, and we'd visited Spain a few times, so figured it would be easy. Pretty much every step of the way we encountered so much more bureaucracy (I am an immigrant to her country) than we could even imagine. She spoke Spanish, but if she didn't it would have been a million times harder.…
ps: when i wanted a bank account, the people there acted like they didn't spoke english, until it was clear they won't give me an account, then suddenly english was not a problem.