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Amazon shipped fake product, refuses refund until 'correct' item returned

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Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#81

Post by dubcanada »

lunarplague wrote: post #59
grej wrote: post #49

Don’t ever buy any high end electronics from Amazon. The counterfeit issues are rampant, and for the high end stuff they won’t take the fake back.

Where am I supposed to buy electronics online? I live 2 hours away from the nearest Microcenter, and newegg is also a nogo.

That's such a weird question lol, there is more online stores then Amazon and Newegg? There is hundreds. Just go buy it from literally anyone else besides Amazon if you give me your state I can probably tell you a list of about 100 that will ship there.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#82

Post by [deleted] »

eganist wrote: post #75

I've recorded every Amazon unboxing (including a full recording around every angle of the unopened shipping box) I've done for every large ($100+) purchase I made with Amazon for years when I first heard claims like this arise, and it actually proved fruitful when Amazon shipped me a counterfeit 2080 Super mid pandemic. They refused to believe me until I sent an unlisted YouTube link of the unboxing. I don't have pri…

[deleted]

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#83

Post by kennend3 »

dgreensp wrote: post #70

At the start of the article it cites Amazon’s “declining profits,” but later it says Amazon’s $386 billion a year in profits is growing at a slowing pace and might start growing by less than 20% year over year. What hardship.

I think by "declining profits" they are referencing a specific line of business, not "Amazon" proper.

Look at Alexa as an example.. It has racked up substantial losses yet "Amazon" is profitable.

I've often heard that Amazon's retail devision isn't a big money maker?

I think people are seeing actions Amazon is taking to shore-up its retail side (less generous return policy, their "Free for all " market place, commingling inventory..).

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#84

Post by danuker »

kleiba wrote: post #65

A friend of mine recently ordered a Chromebook which was on sale during the black friday week. Some days later, he gets a message from Amazon that the computer got "lost in the mail", but they refuse to send him a new device for the same price.

Did he get money back at least? If not, you'd be surprised "small claims" can be up to $25k in some states.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#85

Post by raverbashing »

shanebellone wrote: post #24

I've spent ~100k on Amazon and have been a Prime member since introduction. Last month, I canceled my membership and stopped using Amazon altogether. I've never had a problem returning product. But Amazon pivoted from a discount retailer to a premium retailer of convenience. In some cases, products are 3-4x the price of local retailers. I'd rather spend the money locally than pay a premium to Amazon.

There are several videos on tiktok/etc about "hustling" and flipping stuff on Amazon, find some product on sale locally, buy, then "sell it on Amazon"

As much as I doubt it is very efficient, but it does seem efficient at bringing the brand value down (Amazon's, that is), if you turn it into a glorified eBay

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#86

Post by Waterluvian »

I cancelled my membership a few weeks ago. It’s even more annoying now. So many ads. So many new steps where it asks you to upgrade.

I tried to use it and everything idles for a week before shipping so I’ll probably stop buying even the basics from Amazon.

And something I’ve discovered: many many other stores have caught right up. Buying from Walmart or Canadian Tire or Home Depot is just as easy.

I’m so glad that blacklisting Amazon isn’t actually a sacrifice I thought it might be. Tells me that competition is still somewhat healthy.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#87

Post by kennend3 »

ekanes wrote: post #53
kennend3 wrote: post #21

Earlier quoted context omitted.

I accidentlly bought the wrong thing the other day. It was in my cart and amazon removed it as it was no longer available from the seller and 'recommended' something else, same price, very similiar name. When it arrived i realized what had taken place and tried to return it. Amazon charged me $20 for return shipping. It was my mistake, exacerbated by amazon removing the item from my cart and offering a similar named…

I think who pays for the return depends on what you choose for the reason for the return. If you acknowledge fault they charge you, etc.

I thought the same thing and tried every option.

I dont use amazon much these days and rarely return things but there was clearly a policy change at some point:

https://www.amazon.ca/gp/help/customer/display.html?nodeId=G...

"Unless your item is eligible for Free Returns, if you return an item using the return label from Your Orders, and the reason for return is not a result of an Amazon.ca error, we'll deduct the cost of return shipping from your refund. "

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#88

Post by asah »

grej wrote: post #49

Don’t ever buy any high end electronics from Amazon. The counterfeit issues are rampant, and for the high end stuff they won’t take the fake back.

FTFY: s/Amazon/e-commerce marketplaces/g

(the marketplace model fundamentally fails for high end good that are easily faked and hard to verify... insurance (and self-insurance) can help somewhat but ultimately the math leads to "buyer beware"... e.g. eBay, etsy, etc. For this reason, we're seeing the rise of "hand verified" e-commerce for high end categories like collectible sneakers)

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#89

Post by wccrawford »

culopatin wrote: post #31

Was it sold by Amazon or a third party? The only times I had issues with returns was with third parties

I'm not sure why you're getting downvoted. Returns for Amazon-fulfilled items have been awesome for me, even when it's something like this where they sent the wrong product or even no product. I once received an empty bag. No problem, they refunded me and I bought another.

When dealing with things shipped directly from the seller, you're going to have to deal with them directly for returns. I almost never buy like this because I like having Amazon's return policy to fall back on. If they start denying me, I'll definitely start looking for another store to buy from that has a better policy.

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