Live data from Hacker News

Why public chats are better than direct messages

teamplify.com

81–90 of 139 posts

Re: Why public chats are better than direct messages

#81
post #68

Earlier quoted context omitted.

I’m just going to add that it looks like this is some kind of Slack hasslebot dystopia. They want all conversations in public so they can data mine them? From the home page, > Teamplify | Hey @anna.austin, we haven't seen updates for PROJ-716 since Thursday, July 19. Could you please add a comment there summarizing your progress as of today.

Chat clients as TPS devices. Wonderful.

Just file your TPS report. It's not like anyone reads them, anyway.

Re: Why public chats are better than direct messages

#82
post #62

Earlier quoted context omitted.

Yes, if you have a team, the team should discuss work progress, discoveries and problems in a shared space that is accessible by other team members. If conversations about the work itself happen in silos because someone is not comfortable, you're doing it wrong because you're fixing the symptom instead of the cause.

What if the “cause” is deeper than your influence can reach? What if addressing the “cause” is a multi-year endeavor? Do you send the idiosyncratic team member home and forgo what they’d otherwise bring, or do you adapt your process to make the most of the team you have? It’s great to have ideals to reference, but you miss a lot when you hold onto them as rules.

Indeed. It's just like when people say, "Well, if that's your problem, you need to fix your hiring process." It's amazing how many theories require perfect hiring.

Re: Why public chats are better than direct messages

#83

As I read this, I got the sinking feeling that I'd read it all before. But then I realised, it's just another case of someone thinking that their specific solution is best, solely on the basis that it worked for them, in their specific circumstances. But here's the thing: every group is different, has different needs, and will respond differently to different styles of communication. Some people (especially people no…

I’m just going to add that it looks like this is some kind of Slack hasslebot dystopia. They want all conversations in public so they can data mine them? From the home page, > Teamplify | Hey @anna.austin, we haven't seen updates for PROJ-716 since Thursday, July 19. Could you please add a comment there summarizing your progress as of today.

The notifications you're referring to are based on team rules that the team establishes for itself and not on Slack data mining - https://teamplify.com/whats-new/4987/smart-daily-standup/

Re: Why public chats are better than direct messages

#84

This is why, when a colleague has a question about a pull request, or my feedback on THEIR pull request, I push us to have the discussion in the PR comments, instead of the pernicious "I just have a few questions, it will only take a few minutes" that always adds up to more time and attention than people claim. There ARE often situations where opening a synchronous communication channel is necessary, but even then, y…

I really despise working with people who behave like this. The main problem is this turns the disucssion into written and asychronous. On a phone call there is so much more nuance, so many more questions that can be asked and so much more information for both parties.

When it's just async written messages, I'm constantly only able to say 1/10th of what's on my mind only for it to be misunderstood by the other person hours later. Sure you can blame it on me for being poor at written communication but I'd argue the other person is always just as bad too. They just think it's the other person and not them.

Re: Why public chats are better than direct messages

#85

I've found that people like to DM me when they're asking a question they should already know the answer to, and they like to message me in public when they're accusing me or telling me to do something. They DM me or publicly message me depending on what's most convenient for their public image.

This feels like short term thinking on their part. You are unlikely to gain many allies this way and more likely to develop enemies.

Re: Why public chats are better than direct messages

#86

The example with feeling comfortable asking trivial questions hints at a common theme of successful teams: psychological safety. If you are interested in learning more on it here are a few resources! 1. Project Aristotle - A study from Google https://rework.withgoogle.com/print/guides/5721312655835136/ 2. Good to Great had a couple chapters touching on safety, but also making company information easy to access. http:…

Thanks for sharing these! this is actually very appropo to a conversation at my work now. Any other great guides like this you can share?

Re: Why public chats are better than direct messages

#87

As I read this, I got the sinking feeling that I'd read it all before. But then I realised, it's just another case of someone thinking that their specific solution is best, solely on the basis that it worked for them, in their specific circumstances. But here's the thing: every group is different, has different needs, and will respond differently to different styles of communication. Some people (especially people no…

I worked at a company that insisted on no direct messaging and no private team channels. It was stressful and counterproductive, in fact in the short time I was there (I left) I counted 3 different chat services people were using to discuss work topics that were outside the company. No one wants to perform their job on a stage all day everyday. Unless you're actually a performer, I suppose. It was also nearly impossible to keep up with everything and nothing indicated what I really needed to focus on.

Also worked at a company that encouraged people into public channels for inter-team communication and into team channels for anything useful to your team, but didn't have obnoxious rules around it. Also allowed private team channels. Worked perfectly, everyone felt comfortable talking to just their team in the private channels, and everyone searched Slack for old technical answers all the time because they were actually there, which is about as close to proof it worked as you can get.

Also there should be a buddy for all new hires and you should get a month or 3 of DMs with them because asking every dumb new-person question in public is tough for introverts.

Re: Why public chats are better than direct messages

#88

As I read this, I got the sinking feeling that I'd read it all before. But then I realised, it's just another case of someone thinking that their specific solution is best, solely on the basis that it worked for them, in their specific circumstances. But here's the thing: every group is different, has different needs, and will respond differently to different styles of communication. Some people (especially people no…

I'm curious what sorts of groups/contexts working together wouldn't benefit from this. I'm having a hard time coming up with examples. If we're assuming that group activity means people that are all working on the same product, I can't see an argument for DM's and private conversations.

Re: Why public chats are better than direct messages

#89
post #10

Earlier quoted context omitted.

I hate that idea. If I criticise an idea in public, and I'm wrong in my criticism, then five other people will immediately correct me. Or provide nuance and perspective I miss. Also with private criticism, any decision tends to gravitate toward the opinion of the highest paid person. If the debate happens in public, everyone has more of an equal chance to be heard. ---- Edit: almost forgot! Private criticism also lea…

This is the biggest part of life that people just don't get and has always bothered me. I can't stand people that are always-positive and nice all the time. I know they are lying and holding stuff back --- but what? I'd rather be friends with someone honest than nice. At least I know what they are thinking, and thus actually know them. Some people would rather just go through life in a mask and insist everyone else w…

[deleted]

Re: Why public chats are better than direct messages

#90

As I read this, I got the sinking feeling that I'd read it all before. But then I realised, it's just another case of someone thinking that their specific solution is best, solely on the basis that it worked for them, in their specific circumstances. But here's the thing: every group is different, has different needs, and will respond differently to different styles of communication. Some people (especially people no…

I'm curious what sorts of groups/contexts working together wouldn't benefit from this. I'm having a hard time coming up with examples. If we're assuming that group activity means people that are all working on the same product, I can't see an argument for DM's and private conversations.

In one of my previous workplaces, my coworker and I used to exchange very… NSFW language while debugging certain bugs. It was all in good spirit and humour, everyone knew that’s how we communicate with each other, and it helped to alleviate the tensions for us. Obviously we would also give out statements in public channels to explain what we’ve done and so, but in a more public-friendly way.

It’s like having drinks at a bar solo, talking to people next to you (a bit more reserved, avoiding specific topics) vs. having drinks with a close friend. I don’t mind if someone listens to my private conversations with my friend, but the direct audience is different.

Post reply on HN