Earlier quoted context omitted.
In general the gov.uk website is stellar. Lots of good info, and plenty of thought has gone into making everything clear, accessible and pleasing to the eye. Things generally work in a way that they really don't on most public org websites. The team behind it blog a fair bit about how they've made these things happen. https://insidegovuk.blog.gov.uk The only downside is that they often send you to sites run by other,…
They had an early win getting a effective and consistent UI accross government sites, but digitising the underlying processes is a work in progress. Once you click that beautiful and accessible green submit button, it's not impossible a printer in Swansea whirs to life to print your answers out into the original paper form.
Speaking of which: my mum went through the form to renew her Oyster card the other day, and, having finally completed it, it generated a PDF form and told her to print it out and take it to the Post Office.
So yeah, there are definitely some Jira tickets still on the left.