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DoorDash Joins Forces with Wolt

ir.doordash.com

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Re: DoorDash Joins Forces with Wolt

#81

Post by rednum »

Well, that's sad news. Wolt used to be the only food delivery company that had actually functional customer service. They replied swiftly, sometimes automatically even granted some promo codes when the delivery was really late. I suppose that will be gone soon.

Other companies I used ranged from "Your order never arrived? Ok, we'll refund you after some time if you jump through enough hoops" (Glovo) to non-existent: "Your order never arrived? Not our problem, talk to the restaurant. Restaurant ignores your email and calls? Well, still not our problem." (pyszne.pl, polish-only).

Re: DoorDash Joins Forces with Wolt

#82

Post by Ekaros »

jarcane wrote: post #67
mschuster91 wrote: post #46

Earlier quoted context omitted.

Classic short-term fallacy. Yes, you get more net payout as a "contractor" - but you don't get paid sick leave or pension contributions unless you care for these on your own. This is why this model is very frowned upon by European societies as it inevitably leaves taxpayers to pick up the tab in the form of basic social security.

You don't even get paid more. The apps have been circulating this myth in the press, but it's based on obfuscating of the numbers at best, and outright lies at worst. There's a reason most of their couriers are immigrants: anyone else can get paid more stocking a supermarket or driving a cab.

After they freed the taxi market even that is somewhere on level of gig-work. Still, there is good amount better paid untrained work around.

Re: DoorDash Joins Forces with Wolt

#83

Post by dustintrex »

jarcane wrote: post #65
Sharlin wrote: post #47

Earlier quoted context omitted.

Def not in Finland. The question whether the freelance status is legal or whether the couriers should be classified as employees is still open. There was a preliminary decision that they are employees but the court process is still ongoing.

Correct. The labor board has issued its opinion that they should be considered employees but it hasn't yet been enforced by the courts. Instead, all Wolt couriers in Finland have been "independent contractors" and had to have their own business name or do other paperwork, that because of how Finnish law works for small business owners, means they get cut off from any public health insurance, unemployment insurance, e…

As the Finnish say, it's not the fool who sells, but the one who buys. If a buyer is willingly offering 7 billion EUR, it's not greedy to accept it.

Re: DoorDash Joins Forces with Wolt

#84

Post by mattcwilson »

illuminati1911 wrote: post #21
PedroCandeias wrote: post #10

Earlier quoted context omitted.

Is 3 euros such a high price to pay someone to bike over to the restaurant and bring you a still warm meal?

Depends how you look at it. Here in China (major cities) delivery is often free and when buying from delivery apps there are additional discount available that you can't get when visiting the restaurant. So basically it's often cheaper to get food delivered to your home than going to the restaurant itself.

If you had to guess how the economics of that work out, how do you think the delivery person is getting paid, and by whom?

Re: DoorDash Joins Forces with Wolt

#85

Post by da_chicken »

nebula8804 wrote: post #31
larschdk wrote: post #23

Earlier quoted context omitted.

It's still an open question whether this is legal in some countries, e.g. Denmark. It's being argued heavily that Wolt shouldn't be allowed to avoid pension, payed vacation, and payed sick leave, which are required by law for all workers. The competing Just Eat have just signed a union agreement with couriers which includes full benefits, without increasing prices for customers.

>pension, payed vacation, and payed sick leave, which are required by law for all workers Wait do you mean that someone like a janitor has all these benefits?

Do you think the world doesn't need janitors?

If they are doing necessary labor, by what basis should they be excluded from social benefits?

Re: DoorDash Joins Forces with Wolt

#87

Post by slowmotiony »

robert_foss wrote: post #9

Gross. Wolt was in my mind one of the less amoral delivery services. It's delivery staff are (soon to be were I'm sure) actual employees.

Surely this is not the case anymore, nowadays Wolt drivers are either fresh arrived immigrants with no language or actual illegals - it's definitely not because Wolt cares about their wellbeing and wants to hire them as employees.

Re: DoorDash Joins Forces with Wolt

#88

Post by moffkalast »

As a non-user I only have negative feelings towards Wolt myself. They have their fleet of underpaid cyclists with gigantic boxes darting around the town at full speed without regard for traffic or anything else. The system where they get paid more the faster they go doesn't seem super healthy and one of them's gonna get killed by a car sooner or later.

Re: DoorDash Joins Forces with Wolt

#89

Post by Readywater »

Brutal. I don’t want to think about how much I’ve spent through Wolt (CPH) during the pandemic, but from a customer experience standpoint, they have been very fair. Quick response, predictable outcomes, no hoops. Congrats to wolt, thanks to all the delivery and service workers, and I’ll delete it at the first change in CS standards.

Re: DoorDash Joins Forces with Wolt

#90

Post by weberer »

Hamuko wrote: post #15
PedroCandeias wrote: post #10

Earlier quoted context omitted.

Is 3 euros such a high price to pay someone to bike over to the restaurant and bring you a still warm meal?

My experiences with Wolt are that the food comes in a car and is not warm.

I've seen a lot of Wolt carriers using public transit in Helsinki. The whole delivery system seems pretty Laissez-faire in a country that's usually pretty strict with regulations.
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