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When will the new MacBook Pro be refurbished?

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Re: When will the new MacBook Pro be refurbished?

#81

Post by mehrdada »

andrei_says_ wrote: post #17

Louis Rossman has two videos discussing (and showing the boards of) refurbished Apple laptops. I imagine the quality varies depending on the third party who does the refurbishing. The videos contain some colorful language. https://m.youtube.com/watch?v=XaGHcBZjmWA https://m.youtube.com/watch?v=YhpDs3AJOyI

I doubt this is the same thing as "Apple Certified Refurbished" store[1] which in my anecdotal (but quite a number of samples) have sold indistinguishable from new products in a sealed non-retail box which is the same as retail except it is plain white, which seems to sell immaculate products (that in my guess probably are either store returns or possibly even new ones under discount without admitting such thing). The board that Rossman highlights is effectively a fixed board from an old unit under warranty, which is probably a completely different pipeline. These specific boards had a known manufacturing issue that Apple is basically papering over.

Best Buy, et al refurbished units are not quite the same.

[1]: https://www.apple.com/shop/refurbished

Re: When will the new MacBook Pro be refurbished?

#82

Post by mehrdada »

tarellel wrote: post #64
pembrook wrote: post #52

Regarding refurbs, I’ve been buying refurbished gear for years without issue, however recently have had 2 bad experiences that make me question whether it’s worth it. The first was a an official refurb 2018 MacBook Pro which ended up having a burnt out touchbar and battery issues a year later. The second was an official Amazon refurb kindle, which never reached even half the battery life of a new model. This is of co…

I've bought several MBP's over the years. The 2018 MPB is one of their worst models I've had ever had and still have. I've had the keyboard in-operable and repaired twice. The battery has been services twice and won't keep a charge again. I'm honestly blown away by the latest version, but what to wait to for the hype to die down and ensure there's no Quality issues with this years model as well. But it appears they m…

Those issues would have likely occurred even on new MBP 2016-19 models, esp. on 2016.

Re: When will the new MacBook Pro be refurbished?

#83

Post by mehrdada »

spicybright wrote: post #12
chrisBob wrote: post #6

I love getting Apple products refurbished, but I wish people on the internet wouldn't talk about it so much. I just bought a refurbished M1 Macbook Air, and had to settle for less RAM than I would have liked because my preferred configuration went out of stock while I was debating the purchase. The experience is even better now than It used to be. I remember buying an iMac a long time ago and it came in an ugly brown…

I know it shouldn't matter on a practical level, but I love apple product boxes. For smaller devices I'll even use them as drawer organizers. They're so rugged!

Apple's own refurbs usually come with a box identical to the retail one except they don't have the graphics and they are just white and just have a wordmark, e.g. "MacBook Pro", in the center, so you can still use them for storage.

Re: When will the new MacBook Pro be refurbished?

#84

Post by gambiting »

boplicity wrote: post #53
gambiting wrote: post #42

Earlier quoted context omitted.

Amazon gives 1 year of their own warranty on any warehouse item(at least here in UK). But yes, the manufacturer might or might not honour the original warranty separately to this.

Here in Canada, there's no 1 year warranty, though they do seem to allow you to buy extended warranties. > Used products generally do not come with a manufacturer's warranty but all of our items are backed by Amazon’s return policy. If you would like additional protection, you can purchase a warranty from Square Trade to cover certain items. Maybe there are better consumer protections in the UK?

https://www.amazon.co.uk/Amazon-Warehouse-Deals/b?ie=UTF8&no...

"All Amazon Warehouse items are covered under legal warranty for 1 year. If your item becomes defective after the Amazon return period, Amazon will repair any defective item, and if a repair is not possible, we will refund the purchase price in accordance with Amazon's Returns Policy."

Re: When will the new MacBook Pro be refurbished?

#85

Post by mixmastamyk »

samstave wrote: post #80

I had a macbook pro which was under the recall for the 15" recall... This fucking machine caught FIRE while in my bed as I fell asleep. Apple had the machine for TWO MONTHS in the flagship San Francisco Store. After TWO MONTHS they told me that I could not have the machine replaced (it was under RECALL for battery incinerations) -- IT INCINERATED and caught fire. IN MY BED. After spending TWO MONTHS at the flagship a…

Small claims court might be a help.

Re: When will the new MacBook Pro be refurbished?

#86

Post by joshmanders »

akouri wrote: post #56
buildbot wrote: post #46

Earlier quoted context omitted.

This is no longer true about the returns - I may have to go to court with amazon over a warehouse item that was empty, and then they stuck me with the non-returned item when I returned the empty box, wiped my review of the 3rd party seller (fulfilled by amazon). They are currently lying to my credit card company about the chargeback. Not fun...

Amazon support 10 years ago used to be amazing. They were truly a customer-first company. Today, Amazon support is probably worse than Comcast. They've been winning too long. I have starting curtailing purchases from Amazon, and ordering from any alternatives whenever possible.

As someone who had Comcast and has dealt with Amazon support I cannot disagree with this statement anymore.

My only experience with Amazon support was a failure to deliver a $600 item, Amazon not only refunded the price right away after we figured out what was going on, but also credited me $100 for my trouble.

Comcast? HAHAHAHAHAHAHAHAHAAHAHAHA.

Re: When will the new MacBook Pro be refurbished?

#87

Post by andrei_says_ »

robertoandred wrote: post #57
smoldesu wrote: post #27

Earlier quoted context omitted.

The refurbishes he's looking at are all Apple-authorized or first party.

Any proof those are laptops Apple sold as refurbished? Rossman has been caught lying about a bunch of stuff in the past.

That’s a pretty quick jump to ad hominem / character association for very low stakes.

Rossman’s level of transparency and willingness to address errors is unparalleled.

Using non-original parts in the context of Apple actively making it impossible to obtain such parts - and loudly complaining about it while fighting for right of repair legislation is … not lying, that’s for sure.

Re: When will the new MacBook Pro be refurbished?

#88

Post by andrei_says_ »

mehrdada wrote: post #81
andrei_says_ wrote: post #17

Louis Rossman has two videos discussing (and showing the boards of) refurbished Apple laptops. I imagine the quality varies depending on the third party who does the refurbishing. The videos contain some colorful language. https://m.youtube.com/watch?v=XaGHcBZjmWA https://m.youtube.com/watch?v=YhpDs3AJOyI

I doubt this is the same thing as "Apple Certified Refurbished" store[1] which in my anecdotal (but quite a number of samples) have sold indistinguishable from new products in a sealed non-retail box which is the same as retail except it is plain white, which seems to sell immaculate products (that in my guess probably are either store returns or possibly even new ones under discount without admitting such thing). Th…

I have happily bought from Apple’s repair store, but may not do so with laptops.

Re: When will the new MacBook Pro be refurbished?

#89

Post by buildbot »

ziml77 wrote: post #65
akouri wrote: post #56

Earlier quoted context omitted.

Amazon support 10 years ago used to be amazing. They were truly a customer-first company. Today, Amazon support is probably worse than Comcast. They've been winning too long. I have starting curtailing purchases from Amazon, and ordering from any alternatives whenever possible.

The impression I'm getting here is that he didn't even talk to their support. You can do returns without ever talking to a CSR. But in this case that's a stupid move because when you do a return, you're saying that you'll return the actual item. So when they get it back and the box is empty, they're going to think you're scamming them. It sounds like his very next move was to do a chargeback, which again is a dumb th…

I did 3 times actually, at first there was no movement on it. I opened the return with support stating that I got an empty box, which they asked me to send back to them.

Re: When will the new MacBook Pro be refurbished?

#90

Post by buildbot »

billyjobob wrote: post #55
buildbot wrote: post #46

Earlier quoted context omitted.

This is no longer true about the returns - I may have to go to court with amazon over a warehouse item that was empty, and then they stuck me with the non-returned item when I returned the empty box, wiped my review of the 3rd party seller (fulfilled by amazon). They are currently lying to my credit card company about the chargeback. Not fun...

Why would you return an empty box? Legally Amazon had a contract to deliver you an item. They failed to do that, so you should have reported it as undelivered. When this has happens to me Amazon usually spend a few days “investigating” if the courier misplaced the item, then they admit it wasn’t delivered and send a replacement. If you report it as “delivered but there’s something wrong with it” then that’s going to…

They actually asked me to. And the box wasn't empty per-say, it was just missing the graphics card. It had the power adapters/manuals and such still, as well as the original NVIDIA box. It was a used item, so it was expected to be opened.
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