Earlier quoted context omitted.
Yes and seeing the loss grow like that yearly is not a good look. Otherwise the product is really good.
Can’t really say that without a cost breakdown. If the LTV of a customer is greater than the CAC then your losses will grow as you do until you reach a more steady state and reduce your marketing spend. It takes awhile for a SaaS customer to pass their CAC. But if they do then they should be closer to 80% margin after that.
Sure, it probably will pay back eventually, but as an investor, you really have to be bullish on retention/expansion. to get a reasonable LTV out of that.
Most bulls have been right in the past, but eventually the music stops (look at the tenuous position Slack was in before acquisition).