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How to deliver constructive feedback in difficult situations (2019)

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Re: How to deliver constructive feedback in difficult situations (2019)

#81

Earlier quoted context omitted.

This is similar to a frustrating pattern of my own behavior over last year. Would you like to know what is behind it?

> This is similar to a frustrating pattern of my own behavior over last year. Would you like to know what is behind it? I don’t understand why someone would take this approach. Why not just explain the thing? Then again, this seems like more of what was described, so perhaps this is in character. And this makes me wonder if this comment is actually trolling. Please understand that I’m not accusing you of trolling so…

> Why not just explain the thing?

I asked first if y’all wanted to know because:

1. It will take a long time to write the answer so I first wanted to know if it would be at all interesting or if it would be dismissed as whinging and excuses.

2. in the past year, I’ve had severe negative responses to posting a verbose text response. I wanted to avoid that by first asking if people wanted it.

Re: How to deliver constructive feedback in difficult situations (2019)

#82

Earlier quoted context omitted.

This is similar to a frustrating pattern of my own behavior over last year. Would you like to know what is behind it?

Yes, please share!

So it was a vicious cycle.

1. Recruited during a massive hiring push. Joined a team whose lead had joined less than 6 months earlier.

2. Encountered weird and unexpected difficulties.

3. Told my team lead that I felt like I wasn’t really delivering. Was told not to worry about impostor syndrome. Was urged to be more confident in standup.

4. During standup, confidently stated what I would get done according to what I thought was reasonable.

5. After overpromising, tried to figure out my current task. Didn’t ask for help because I did not know whom to ask.

6. Expected weird and unexpected difficulties.

7. After underdelivering, didn’t ask for help because I was ashamed to be taking so long at a task the team said was simple.

8. Worked longer hours to try to understand things.

9. Broadcast-Asked for help understanding things as my task dragged on.

10. Didn’t use the help successfully because the timebox for the task ran out. Burnt credibility.

11. At refinement said the next task would be hard. Lacked the information needed to win an argument for a longer estimate.

12. Tried to do tools-improvement work to increase my pace. Got distracted by this.

13. Tried to explain need to improve tools but was too brain-fried to write concisely.

GOTO 4

…With many variations.

Re: How to deliver constructive feedback in difficult situations (2019)

#83
post #42

Earlier quoted context omitted.

> "Hey, I noticed you were a little bit late, which is unusual for you. Is everything OK?" "Yup." > "Hey, I noticed you were a bit late in the last couple of meetings. I think it is somewhat important to be on time. Is there anything I can do to help you avoid being late next time?" Below are very real (and somewhat common) responses I've seen to this type of question. "Nope." (single word answer) Also: "I wasn't lat…

I think you touch on an important point: you have some expectation and the person doesn't share it. But here is the rub - maybe they are right, not you? Why do you assume you are right? Maybe that person indeed is not needed on that meeting. Maybe by being late they are trying to communicate to you this meeting is in fact a waste of everyone's time. Did you consider this? For me that's one of the main failing points…

Your points are valid, and are well within the framework of NVC, so I disagree that this is a failing point of NVC.

> But here is the rub - maybe they are right, not you?

That is actually to be expected, and the book is full of such examples. The point is to get the conversation going. If their response is "You complain about productivity? The meeting is a whole hour long and I'm usually needed for only about 10 minutes of it. I do not see the importance of me being on time when I'm losing most of the hour for your meeting" then we're now in negotiation territory. Maybe I should change the format of my meeting. Or always have his item first on the agenda so he can come on time and just leave. The fact that he gave me this answer is helpful.

> it starts with "I am right, and you need to adjust"

I'm too lazy to reread the article, but a key aspect of NVC is that a request is just a request. If you make a request that is denied and get upset about it, then you never made a request to begin with - it was a demand. There's no "You need to change" in it. One thing that I find articles like these don't stress enough is that body language, tone, etc needs to match. You could take my original NVC formulation and speak it in a hostile way, or in a very non-confrontational manner. Of course, since we are communicating using written communication, this aspect is lost and different readers will imagine it with different tones/body language - which may explain some of the polarization I've seen when NVC is discussed in the written form.

And again, I have no disagreement with starting with "let's find the underlying root cause of the problem together" - it's not as if that violates NVC. I could state that in a horrible way as well:

"You and I are going to sit down right now and come up with a solution to this!"

If I wanted to say what you said in a more NVC way, it would be:

"This morning you arrived ten minutes after the meeting start time. I was disappointed that we couldn't go through the whole agenda and thus lost productivity. Would you be willing to discuss ways we can make these meetings more effective?" (this could include alternative times, alternative formats, etc).

(This time I dropped the word "late" because although I view it as a "fact", others tend to attach judgement to it).

Re: How to deliver constructive feedback in difficult situations (2019)

#84

Earlier quoted context omitted.

Yes, please share!

So it was a vicious cycle. 1. Recruited during a massive hiring push. Joined a team whose lead had joined less than 6 months earlier. 2. Encountered weird and unexpected difficulties. 3. Told my team lead that I felt like I wasn’t really delivering. Was told not to worry about impostor syndrome. Was urged to be more confident in standup. 4. During standup, confidently stated what I would get done according to what I…

Yeah that sounds pretty bad. If I was you I would refuse to take on more work until you can handle what your current task load is. And always multiply how long you think it will take by 3. Saying yes to more work when you are drowning is bad for you and everybody else.

Re: How to deliver constructive feedback in difficult situations (2019)

#85

(By the way, I’m writing this from a place of exhaustion and disappointment with the industry, rather than just knee jerk negativity.) Although I do think it’s worthwhile to try to think and communicate as clearly as possible, over the years I’ve learned in this industry that 90% or more of coworkers and managers are not going to put the same effort into it. You can do everything right and the majority of the time it…

> The only thing that (almost) guarantees good relationships with management is to just do whatever they want even when it is leading the company to ruin, never voice your objections, etc. That is not my experience. When management asks to do something, it doesn't mean it likes any outcome. I am not calling to oppose any decision, but usually there are ways to express concerns. "High risk" for example is language the…

Ask them for more written (email) details before you give an estimate. When you think you have enough details then tell them that you will do a one week sprint and get back to them with an estimate. When you get back to them give them choices of work completed/compromises vs. delivery dates. Confirm in writing/email what you agreed to.

Re: How to deliver constructive feedback in difficult situations (2019)

#86

(By the way, I’m writing this from a place of exhaustion and disappointment with the industry, rather than just knee jerk negativity.) Although I do think it’s worthwhile to try to think and communicate as clearly as possible, over the years I’ve learned in this industry that 90% or more of coworkers and managers are not going to put the same effort into it. You can do everything right and the majority of the time it…

> The only thing that (almost) guarantees good relationships with management is to just do whatever they want even when it is leading the company to ruin, never voice your objections, etc. This is correct but the implication is that a good career means having the courage to accept the risk of poor relationships with management and to be willing to end an unhealthy relationship.

Not necessarily. Bad managers will simply pile work on top of you until you drown. You need to learn the subtle art of saying no and/or delaying things without seeming to.

Re: How to deliver constructive feedback in difficult situations (2019)

#87

Earlier quoted context omitted.

This is similar to a frustrating pattern of my own behavior over last year. Would you like to know what is behind it?

> This is similar to a frustrating pattern of my own behavior over last year. Would you like to know what is behind it? I don’t understand why someone would take this approach. Why not just explain the thing? Then again, this seems like more of what was described, so perhaps this is in character. And this makes me wonder if this comment is actually trolling. Please understand that I’m not accusing you of trolling so…

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