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Apps supporting account creation must also offer account deletion

developer.apple.com

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Re: Apps supporting account creation must also offer account deletion

#81

Post by yakkers »

egocentric wrote: post #49
WalterGR wrote: post #32

Earlier quoted context omitted.

Can anyone translate that into practical terms? To me that doesn’t match this post’s title, currently “AppStore: Apps supporting account creation must also offer account deletion”. Quote: The app must also include a mechanism to revoke social network credentials and disable data access between the app and social network from within the app. An app may not store credentials or tokens to social networks off of the devi…

“If your app supports account creation, you must also offer account deletion within the app.” Separately, they should also do this for subscriptions.

At present, by requiring the use of Apple's IAP system for subscriptions, this is already taken care of.

Given the Apple vs. Epic stuff going on, this may change soon -- In that case I'd also like to see rules against excessive retention tactics / dark patterns.

Re: Apps supporting account creation must also offer account deletion

#82

Post by nextstep »

I hope they finally crack down on Instagram (and maybe some of Facebook’s other apps?) which make you go to the browser to deactivate/delete your account. I’ve done this a few times (temporarily deactivate) and requiring me to switch to the browser first and login with my IG credentials — something I would never otherwise do — seems like a sneaky way to drop a tracking cookie in my browser before I leave for a while.

Re: Apps supporting account creation must also offer account deletion

#83

Post by lmm »

HatchedLake721 wrote: post #79
lmm wrote: post #62

Earlier quoted context omitted.

Yeah, HN privacy standards are really low. I was horrified to read of moderators using the email addresses that they say are for account recovery to contact commenters. (Thankfully I never put an email in my account; I'd definitely have felt the need to send a GDPR notice if that happened to me). I assume that sooner or later an EU resident will decide they actually want to quit and force the site to buck up.

GDPR notice? Do you mean a Right of Access/Subject Access Request? What for? What is the issue around moderators of a service you signed up for, contacting you via the email you provided to use this service?

> What is the issue around moderators of a service you signed up for, contacting you via the email you provided to use this service?

My email address is personal data and as such it's legally required to be

    collected for specified, explicit and legitimate purposes and not further 
    processed in a manner that is incompatible with those purposes
Using it to contact me about my comments as a moderator is not compatible with using it to reset my password, which is the only specified, explicit purpose that I (could have had) supplied it for.

Re: Apps supporting account creation must also offer account deletion

#84

Post by HatchedLake721 »

lmm wrote: post #83
HatchedLake721 wrote: post #79

Earlier quoted context omitted.

GDPR notice? Do you mean a Right of Access/Subject Access Request? What for? What is the issue around moderators of a service you signed up for, contacting you via the email you provided to use this service?

> What is the issue around moderators of a service you signed up for, contacting you via the email you provided to use this service? My email address is personal data and as such it's legally required to be collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes Using it to contact me about my comments as a moderator is not compatible wi…

What was the reason to contact you about your comments? What did the email say?

Re: Apps supporting account creation must also offer account deletion

#85

Post by lmm »

HatchedLake721 wrote: post #84
lmm wrote: post #83

Earlier quoted context omitted.

> What is the issue around moderators of a service you signed up for, contacting you via the email you provided to use this service? My email address is personal data and as such it's legally required to be collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes Using it to contact me about my comments as a moderator is not compatible wi…

What was the reason to contact you about your comments? What did the email say?

I wasn't contacted myself (I didn't supply an email in the first place), I read about it in https://www.newyorker.com/news/letter-from-silicon-valley/th... .

Re: Apps supporting account creation must also offer account deletion

#86

Post by thomasahle »

tenryuu wrote: post #72
thomasahle wrote: post #34

A few years ago I was part of an AI customer service startup. One of our first customers was a web hosting company, and we were supposed to take some of the load off the chat support team. When we talked to the support team they told us their by far largest task was handling account deletions. They had tried to just put a button in the control panel, but the CEO of the company thought it was bad for retention. So we…

To me, even if you don't have an account deletion button. User retention isn't going to matter because the people who are looking for it aren't going to use the service anyway, you are just holding onto dead data

As long as they were still paying...

Re: Apps supporting account creation must also offer account deletion

#88

Post by Brian_K_White »

DaiPlusPlus wrote: post #50
WalterGR wrote: post #39

Earlier quoted context omitted.

I’d never heard of the “Hotel California business model.” Googled it - for others: Hotel California is a song by the band The Eagles, which contains the lyrics: “Relax," said the night man, "We are programmed to receive You can check out any time you like But you can never leave!"

Can someone explain it to me, though? Logically, after you check-out of a hotel you've surrendered your right to abode at that location - after that you're usually limited to common/shared areas like the lobby, bar, restaurant, maybe the pool - but excepting the lobby those places are closed at night - and they'd have security to remove people from the lobby if necessary - so as far as the Eagles' are concerned, what…

"check out" also has a slang meaning, not literally that you stopped paying for a hotel but get to stay anyway, and the song is not about a hotel.

Re: Apps supporting account creation must also offer account deletion

#89

Post by Brian_K_White »

kart23 wrote: post #65

>If your app doesn’t include significant account-based features, let people use it without a login...Apps may not require users to enter personal information to function, except when directly relevant to the core functionality of the app or required by law. If your core app functionality is not related to a specific social network (e.g. Facebook, WeChat, Weibo, Twitter, etc.), you must provide access without a login…

Indeed. Same for icloud. Last time I upgraded my gf's phone the constant hammering that you need to set up icloud was obnoxious.
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