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Why Jira Sucks

whyjirasucks.com

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Re: Why Jira Sucks

#81

Post by dotancohen »

kevsim wrote: post #45
denysvitali wrote: post #2

Every bullet point says "Missing...", but I feel like the main issue about Jira is that it has waaay to many features, and that it's super slow! The only bullet point I do agree with, is that Jira is missing an easy (or IMHO a minimalist / simple) interface. The tool is a mess, and the people using it are probably also using it in the wrong way, making the whole situation way worse. Don't get me wrong, I like Jira to…

If you want to try something in this space that's really snappy and responsive, checkout out Kitemaker (YC W21) [0]. I'm a founder and happy to chat with anyone that has any feedback/feature requests: hi@kitemaker.co 0: https://kitemaker.co

I was looking at the homepage reading text that explained the Picture Gallery ("when users can reuse images... more likely to...") and then the whole page refreshed with a completely different design. I was on the page for probably about 30 to 60 seconds.

Firefox 84 on Kubuntu Linux, no relevant addons.

Re: Why Jira Sucks

#82

Post by kevsim »

dotancohen wrote: post #81
kevsim wrote: post #45

Earlier quoted context omitted.

If you want to try something in this space that's really snappy and responsive, checkout out Kitemaker (YC W21) [0]. I'm a founder and happy to chat with anyone that has any feedback/feature requests: hi@kitemaker.co 0: https://kitemaker.co

I was looking at the homepage reading text that explained the Picture Gallery ("when users can reuse images... more likely to...") and then the whole page refreshed with a completely different design. I was on the page for probably about 30 to 60 seconds. Firefox 84 on Kubuntu Linux, no relevant addons.

Hi! That’s just a video playing on a loop taking you through the various screens. The “image gallery” is just showing our work item screen and then it jumps to some other screens. Thanks for the feedback though! It may be that this isn’t clear enough

Re: Why Jira Sucks

#83

Post by dplgk »

silvestrov wrote: post #40

1. It is dog slow. 2. It is dog slow. 3. It is dog slow. ... When my team had an important as-quickly-as-possible sprint, we dropped Jira and switched to Google Docs as it was much easier and faster than Jira. My conclusion was that Jira doesn't do much for developers that can't be done in some Google Docs/Sheets.

I manage a team of devs but my clients love to use Jira. So I typically use something like Board Genius to sync between Github issues and Jira. This also let's me keep my devs out of Jira so they can just focus on actual work and not worry all the discussions that happen in Jira between my clients and project management.

Re: Why Jira Sucks

#84

Post by SideburnsOfDoom »

To me, what sucks about JIRA (and would suck about any well-designed tool that replaces it) is not "feature x" but the entire JIRA mentality. All of it.

It encourages micro-management. It encourages more and more process. It is the enemy of getting better at the DORA metrics, which requires streamlining process.

tickets in JIRA are not the work itself, never was and never will be, it is a LARP of the work, but it gets taken for the central thing. This is an illusion. Fixing a bug without filing a JIRA ticket is in itself progress. Moving a JIRA card without any other change is not. Yet the second is what's visible and therefor what's rewarded.

Any problem gets solved with "more JIRA " which stops working when the remaining problems are caused by too much JIRA. And yet they keep trying, because it gives "control". JIRA is a like metastatic tumour that will grow until it kills the host.

In case the cancer metaphor didn't make it very clear, I don't like JIRA much. Yet if JIRA were to die today, the middle management who live by JIRA would replace it with something else equally bad, if not worse.

Filling in missing features won't and can't fix that.

Re: Why Jira Sucks

#85

Post by tristor »

I am reading this comment thread and honestly I don't know that I agree. I think JIRA, like most tools, is as good or bad as you make it. I've been at numerous companies using JIRA that don't seem to have most of the issues referenced here. The only thing I've ever felt like JIRA really lacked in was in a good UX for embedding code snippets or other technical details into issue comments. Native support for Markdown in comments would be a good win.

I actually like JIRA and Confluence and have generally had good experiences using them in multiple companies. One of the main things I like is the integration between the two, and Confluence's concept of spaces so you can have some things publicly facing and other things private, which allows you to use Confluence documentation as user-facing docs, which references JIRA issues directly for known issues, and can write requirements/specs/PRDs in Confluence and reference them easily within a JIRA issue.

The only real problem JIRA/Confluence have is being very very slow. They've gotten marginally better over the years, but they're still terribly slow compared to competing offerings.

Re: Why Jira Sucks

#86

Post by tvanantwerp »

veidr wrote: post #42
denysvitali wrote: post #2

Every bullet point says "Missing...", but I feel like the main issue about Jira is that it has waaay to many features, and that it's super slow! The only bullet point I do agree with, is that Jira is missing an easy (or IMHO a minimalist / simple) interface. The tool is a mess, and the people using it are probably also using it in the wrong way, making the whole situation way worse. Don't get me wrong, I like Jira to…

I think you are right: the SLOWNESS is a killer. In fact, I think it is THE show-stopper flaw. I recently succeeded in an 18-month-long effort to coordinate moving off of JIRA at work. We moved to clubhouse.io and it's been great. We were also looking closely at GitHub Issues + something like ZenHub for the missing project-management features — and that would have been great, too. As soon as we moved off of JIRA, the…

I once had a user show me his CPU spike by 50% by merely scrolling up and down a JIRA page. It was stunning.

Re: Why Jira Sucks

#87

Post by mnd999 »

SideburnsOfDoom wrote: post #84

To me, what sucks about JIRA (and would suck about any well-designed tool that replaces it) is not "feature x" but the entire JIRA mentality. All of it. It encourages micro-management. It encourages more and more process. It is the enemy of getting better at the DORA metrics, which requires streamlining process. tickets in JIRA are not the work itself, never was and never will be, it is a LARP of the work, but it get…

100% this. JIRA is bad because it encourages managers to use it to do stupid things, not because it’s inherently bad software.

Re: Why Jira Sucks

#88

Post by papaf »

tristor wrote: post #85

I am reading this comment thread and honestly I don't know that I agree. I think JIRA, like most tools, is as good or bad as you make it. I've been at numerous companies using JIRA that don't seem to have most of the issues referenced here. The only thing I've ever felt like JIRA really lacked in was in a good UX for embedding code snippets or other technical details into issue comments. Native support for Markdown i…

Native support for Markdown in comments would be a good win.

In the Atlassian ecosystem, the markup languages are constrained by the following equation:

   JIRA Markup != Confluence Markup != Bitbucket Markup

Re: Why Jira Sucks

#89

Post by dangoor »

tristor wrote: post #85

I am reading this comment thread and honestly I don't know that I agree. I think JIRA, like most tools, is as good or bad as you make it. I've been at numerous companies using JIRA that don't seem to have most of the issues referenced here. The only thing I've ever felt like JIRA really lacked in was in a good UX for embedding code snippets or other technical details into issue comments. Native support for Markdown i…

Jira Cloud has a new editor that is Markdownesque. Type as if you're using Markdown, and it will do the formatting you'd expect.

Re: Why Jira Sucks

#90

Post by dangoor »

CraigJPerry wrote: post #58

Unpopular opinion: it doesn’t suck. Let me walk that back a bit - I have no experience of the cloudy version which unanimously seems to be derided as slow. Atlassian - you might wanna fix that. Like yesterday. But server (& datacentre) editions - best in class for my money. In terms of features, the Rally / Agile Central (did that just re-brand again?) rollup roadmap view is the only missing feature i crave. Atlassia…

Jira Portfolio is becoming "Jira Advanced Roadmaps" in the Cloud version (as part of the Premium subscription). It's pretty decent, actually.
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