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I keep wondering why Amazon deals with guys like this instead of going to Calvin Klein’s wholesaler. He wouldn’t have better prices for legit merchandise, right?
The merchants must navigate a largely automated, guilty-until-proven-innocent process in which Amazon serves as judge and jury. Their emails and calls can go unanswered, or Amazon's replies are incomprehensible, making sellers suspect they're at the mercy of algorithms with little human oversight. This is something our modern society was and is not ready for. Bureaucracy and the bureaucrats that administered it is a…
Because the end of the path here for Amazon is destruction of the inventory in question, I guess we'll never really know what's real or not. There's nothing to be inspected...which seems rather problematic, right? In criminal cases people don't run around destroying evidence. That's viewed rather negatively by judges. So here we have Amazon destroying the inventory in question. No way to have even a partial sample of…
The merchants must navigate a largely automated, guilty-until-proven-innocent process in which Amazon serves as judge and jury. Their emails and calls can go unanswered, or Amazon's replies are incomprehensible, making sellers suspect they're at the mercy of algorithms with little human oversight. This is something our modern society was and is not ready for. Bureaucracy and the bureaucrats that administered it is a…
A friend of mine worked for a company whose operators answered late night tv infomercials. They had humans answering the phone, but everything about it was scripted and highly optimized. Purchasing the thing was very very easy, but after that there was an upsell gauntlet to get through before hanging up. "This is rediculous, I don't want to hear about this" "But sir, people call back after they've missed these offers…
[1] https://www.nytimes.com/1994/10/02/world/the-tyrant-mao-as-t...
Seems odd the reporter doesn’t verify the authenticity/quality of the submitted invoices. Surely he could produce copies for the reporter?
Earlier quoted context omitted.
The problem is not the automation, the problem is that a single authority has a complete monopoly on certain aspects of the e-commerce market. Full credit to Bezos and Amazon for their incredible execution in achieving this. However, monopolies are an example of market failure, and in this case, also an example of an authority able to act as judge + jury where the affected parties have no realistic recourse, while be…
How is Amazon a monopoly when customers can easily purchase an item from eBay, Walmart, Target, Aliexpress, and many others. Amazon is often the most expensive option for me.
“ The spokeswoman said Amazon repeatedly asked Govani to provide evidence that the products sold were authentic but that the invoices he sent were either illegible or didn't match the records of the brand owners.”
But did they match the record of the wholesaler?
The merchants must navigate a largely automated, guilty-until-proven-innocent process in which Amazon serves as judge and jury. Their emails and calls can go unanswered, or Amazon's replies are incomprehensible, making sellers suspect they're at the mercy of algorithms with little human oversight. This is something our modern society was and is not ready for. Bureaucracy and the bureaucrats that administered it is a…
I've had a similar experience with Uber customer support. Their navigation thinks there's access to my house from a road that isn't actually connected, so delivery drivers consistently go the wrong way. But emailing customer support just got me seemingly automated responses saying "we're sorry the location pin was not in the right place" which isn't even the problem that I'm having.
I created my account, and before I could put the order through, the account was locked for "suspicious activity," which resulted in a black hole of me repeatedly sending them the information they asked for (a recent credit card statement) and them responding with the same form letter email about being unable to verify ownership of the card. I even called, spoke to a human who said they would do something, but no, same form letter response.
Why do people use Amazon over walmart.com or target.com?
The merchants must navigate a largely automated, guilty-until-proven-innocent process in which Amazon serves as judge and jury. Their emails and calls can go unanswered, or Amazon's replies are incomprehensible, making sellers suspect they're at the mercy of algorithms with little human oversight. This is something our modern society was and is not ready for. Bureaucracy and the bureaucrats that administered it is a…
The movie “Brazil” comes to mind.
I generally use Walmart and Target for shopping online, but recently I decided to go with Amazon for something (pet supplies) that Walmart, Target, and Chewy didn't carry. I created my account, and before I could put the order through, the account was locked for "suspicious activity," which resulted in a black hole of me repeatedly sending them the information they asked for (a recent credit card statement) and them…