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Linear – A fast issue tracker

linear.app

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Re: Linear – A fast issue tracker

#81

Post by Twirrim »

jnwatson wrote: post #75
ChrisMarshallNY wrote: post #46

Earlier quoted context omitted.

I was a JIRA admin for a number of years for an organization that had a heavy QA workflow. It was all about making sure that every issue had an "owner," at any given time, a strict approval and verification process was followed, and that as much up-front data as possible was collected during the initial report. In my experience, unless the people entering the issues are paid, professional engineers, we'll never get t…

In my experience, it isn't Jira that people hate, it is the horrible rules and bureaucracy-ridden workflows that Jira allows an admin to implement. My team switched back to Jira after trying several other tools and we're pretty happy.

All the extra plugins etc. that people bolt in to get those extra features really slow it down too.

Re: Linear – A fast issue tracker

#82

Post by coliveira »

Benjammer wrote: post #48
tyre wrote: post #3

We've been using Linear for a couple months. It's kind of like Superhuman in that the primary benefit is hotkeys. Otherwise it is an issue tracker. I think the reason we see a steady stream of new issue trackers is that teams are trying to fix with software what are people problems. New issue trackers feel faster for the same reason switching browsers tends to feel faster—you're getting rid of all of the crap you pil…

Slightly OT thought, but related to ticket tracking systems and the idea of reduced backlogs: As we move more and more towards ubiquitous "Product Orgs," separate from engineering, I think we're seeing backlogs just explode in size at most places. People need to realize that a large engineering backlog has a lot of negative effects on the SDLC (& velocity) as a whole. I wish more people would embrace heavy-handed WIP…

What I wish is that companies had people specialized in handling issue tracking systems. Expecting developers to do this is absurdo, a lot of the work is just making sure that the ticket is not a duplicate, and similar issues.

Re: Linear – A fast issue tracker

#83

Post by robotresearcher »

jayparth wrote: post #59
robotresearcher wrote: post #32

Earlier quoted context omitted.

I'm genuinely interested: is this really true? Is Jira necessarily slow when there's a lot of stuff in it? I'm not sure I believe it. There are graph-of-objects-plus-metadata applications out there that are pretty fast. I'm not an expert in this domain, but I bet an issue tracker can be made that doesn't feel painful at real scales.

What's your question here? The premise of the OP is that they created a fast issue tracker. People complain about Jira being slow (me being one of them.) No one has claimed that all issue trackers are slow. ClickUp, Hive, Linear, are all snappy.

The comment I replied to said that trackers are slow because they are full of stuff, and when you try a new tracker it feels fast because of lack of stuff.

Re: Linear – A fast issue tracker

#84

Post by dylanpyle »

We took a bet on Linear fairly early on (moved over last August!) and have been consistently impressed. I've used many different tools in the past (Pivotal Tracker, Jira, Trello, Asana, Github...) and Linear has by far the most polished, productive interface of the bunch.

We have fairly strong opinions about our workflow (using points, planning sprints, etc) and have found that even in the cases where Linear isn't as opinionated as we are, or doesn't have granular tools/configuration to manage things, we can get most of the benefits we need by using tags and other features appropriately. I was a die-hard Pivotal Tracker user before this, and it's very hard to imagine going back now.

Super impressive product and team, highly recommended!

Re: Linear – A fast issue tracker

#85

Post by SAI_Peregrinus »

tyre wrote: post #3

We've been using Linear for a couple months. It's kind of like Superhuman in that the primary benefit is hotkeys. Otherwise it is an issue tracker. I think the reason we see a steady stream of new issue trackers is that teams are trying to fix with software what are people problems. New issue trackers feel faster for the same reason switching browsers tends to feel faster—you're getting rid of all of the crap you pil…

I haven't tried Linear, but my company uses Jira. It's abysmally slow. Not "there are too many tickets and it's hard to manage" slow, just the interface is slow. I opened an issue link in a new tab. It took about 7 seconds for the page to become interactive (able to click on the issue status and get a dropdown) and about 9 seconds for the loading to complete and elements to stop jumping around. This is in Firefox 78 on a Lenovo T480 with 8th-gen Core i7 CPU. Speed.cloudflare.com reports 28.5ms latency with 38.1ms jitter, 339Mbps down. Not a generally slow setup. At least in the case of Jira the interface speed is a huge issue.

Re: Linear – A fast issue tracker

#86

Post by enra »

mdeeks wrote: post #71
enra wrote: post #9

Founder here. Here to answer any questions you might have. We built Linear as we’re frustrated the practices and the available tools when it came to managing software projects. On the product, we especially tackled the performance problem. Everything is synced to the client and we sync just delta packages between the cloud and client as changes happen. This way all actions a happen instantly and navigating around the…

One of the common workflows for us with Jira is to search for things that have changed in the last day status changed during (-1d, now()) That lets me as a manager or a lead, see activity in their project and know when engineers update their tickets with details or comments. Is there a way to do that with Linear? For all the hate that Jira (deservedly) gets, its search is extremely powerful. Maybe it's best feature.…

We want Linear to scale large orgs with hundreds of engineers. We think most of the time you still work in ~10 person teams so we think lot of the experience stays the same but there are just more teams, more layers, and you need powerful search like this.

We do have plans to enable creating custom views so you could build views like this that present the information in a specific way. We do have GraphQL api it's even possible to build external view like this today: https://github.com/linearapp/linear/blob/master/docs/API.md

Re: Linear – A fast issue tracker

#87

Post by kevmo314 »

immy wrote: post #31
tyre wrote: post #3

We've been using Linear for a couple months. It's kind of like Superhuman in that the primary benefit is hotkeys. Otherwise it is an issue tracker. I think the reason we see a steady stream of new issue trackers is that teams are trying to fix with software what are people problems. New issue trackers feel faster for the same reason switching browsers tends to feel faster—you're getting rid of all of the crap you pil…

Boo to this take. Not all tools are the same and “Good tools obviate bad processes.” is a mantra I saw once in a talk that has stuck with me for 15 years. You’re not wrong that it’s a people problem, but tools shape human behavior. That’s Design. The quote is attributed to Michael B. Johnson, aka wave, Software Director at Pixar.

API design is a great example of this. Good API design incentivizes the right choices and clean integration. I often argue that it's not just "oh this API matches the spec better" or "this API is lower maintenance" but rather that I've found certain APIs can almost trick developers into writing good code. It's a neat experience.

That being said, there is some necessary internalization that a tool is solving a people problem which is maybe what OP is trying to get at. No matter how good an API is, if a developer is dead set on writing bad code, it'll be bad. So just deploying a new tool, no matter how clever, won't fix an organization that doesn't want to be fixed.

Re: Linear – A fast issue tracker

#88

Post by enra »

nurpax wrote: post #63
enra wrote: post #9

Founder here. Here to answer any questions you might have. We built Linear as we’re frustrated the practices and the available tools when it came to managing software projects. On the product, we especially tackled the performance problem. Everything is synced to the client and we sync just delta packages between the cloud and client as changes happen. This way all actions a happen instantly and navigating around the…

Looking forward to trying out Linear. I'd really love to use a tool with good performance and offline support! Your website looks slick and lovely too. Alas, the e-mail sign up seems to take a while to send the registration link e-mail. When I got the e-mail after maybe 5-10 minutes of waiting, the sign up link had already expired. :( It says "Verification code expired. Please request a new one." I did, but the same…

Sorry about that! It should work now.

We had some issues (and wondering if Gmail is having issues) with emails today. We rolled a fix that increased token expiration and currently looking our email provider if there are things we can do to speed it up.

Re: Linear – A fast issue tracker

#89

Post by flarg »

SAI_Peregrinus wrote: post #85
tyre wrote: post #3

We've been using Linear for a couple months. It's kind of like Superhuman in that the primary benefit is hotkeys. Otherwise it is an issue tracker. I think the reason we see a steady stream of new issue trackers is that teams are trying to fix with software what are people problems. New issue trackers feel faster for the same reason switching browsers tends to feel faster—you're getting rid of all of the crap you pil…

I haven't tried Linear, but my company uses Jira. It's abysmally slow. Not "there are too many tickets and it's hard to manage" slow, just the interface is slow. I opened an issue link in a new tab. It took about 7 seconds for the page to become interactive (able to click on the issue status and get a dropdown) and about 9 seconds for the loading to complete and elements to stop jumping around. This is in Firefox 78…

This. Jira used to be famous for it's ease of use and fantastic cross linking between artifacts, but now it's always just very slow.

Re: Linear – A fast issue tracker

#90

Post by macspoofing »

amelius wrote: post #56

Reminds me of Joel Spolsky and his FogBugz tool (and who later started StackOverflow & co). https://www.joelonsoftware.com/2000/11/08/painless-bug-track... But cool as it looks, I'm personally reluctant about replacing my locally hosted open source developer tools by pay-per-month SaaS solutions which are closed-source and handle possibly sensitive data of me and my customers.

Spolsky sold FogBugz a couple years ago. The tool was fine enough for small teams, but it was a mess for larger teams (tons of cases, no good way to organize).
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