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How Zoom works [slides]

builtformars.co.uk

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Re: How Zoom works [slides]

#81
> Which does nothing unless you already have Zoom installed

At least on desktop, even though the help text explicitly says "If you have Zoom Client installed", you can actually click the Launch Meeting button/link to reveal a hidden option for joining the meeting without actually installing (which requires an additional click). I imagine this never shows up if you actually install; they're just trying to get people to install unnecessarily.

Re: How Zoom works [slides]

#82
post #64
post #6

Title is "How Zoom works". It's a good article with valid points but nothing about Skype. The editorialized title "Turns out Zoom isn't all that different to Skype after all" has no appreciation for how hostile Skype's technology has become in the past 10 years. It went from nicely working Qt program that worked well on OSX, Linux, and Windows to Electron beast that maybe works on Windows, could possibly be mining bi…

Where did you see it stopped working on Linux? What kind of misinformation is that? More relevant is that it went from a p2p network structure to full centralized under Microsoft.

The Qt version worked. Then they released a terrible Electron version around 2016. You couldn't make video calls in the Linux version. This constitutes not working. I stopped using it.

I just installed the snap now and it seems a lot better and it seems to support video calls on Linux (didn't try to call anyone since everyone I know left skype). Too little too late.

Looks like they stole the remaining credit out of my account though.

Re: How Zoom works [slides]

#83
post #6

Title is "How Zoom works". It's a good article with valid points but nothing about Skype. The editorialized title "Turns out Zoom isn't all that different to Skype after all" has no appreciation for how hostile Skype's technology has become in the past 10 years. It went from nicely working Qt program that worked well on OSX, Linux, and Windows to Electron beast that maybe works on Windows, could possibly be mining bi…

10 years ago is about when Microsoft purchased Skype... If I remember correctly they received money from the government to do it and then stopped using the P2P supernodes model and switched to their own servers to track users more easily... It used to work great, I wish the pre-MS source code would get leaked.

I remember being on a decent wired connection, working late in the office in London. All of a sudden, I got a call from the IT manager for Europe, who wanted my help to figure out which device was performing a DDoS or was part of a botnet. He had received alerts about the number of connections and the bandwidth.

After a few minutes, I realised he was talking about my laptop. I presume I had been promoted to a supernode thanks to my location and bandwidth. This was around 2009.

Re: How Zoom works [slides]

#84
post #6

Title is "How Zoom works". It's a good article with valid points but nothing about Skype. The editorialized title "Turns out Zoom isn't all that different to Skype after all" has no appreciation for how hostile Skype's technology has become in the past 10 years. It went from nicely working Qt program that worked well on OSX, Linux, and Windows to Electron beast that maybe works on Windows, could possibly be mining bi…

10 years ago is about when Microsoft purchased Skype... If I remember correctly they received money from the government to do it and then stopped using the P2P supernodes model and switched to their own servers to track users more easily... It used to work great, I wish the pre-MS source code would get leaked.

> they received money from the government to do it

Got a source for this? Not that I find it hard to believe.

Re: How Zoom works [slides]

#85
post #6

Title is "How Zoom works". It's a good article with valid points but nothing about Skype. The editorialized title "Turns out Zoom isn't all that different to Skype after all" has no appreciation for how hostile Skype's technology has become in the past 10 years. It went from nicely working Qt program that worked well on OSX, Linux, and Windows to Electron beast that maybe works on Windows, could possibly be mining bi…

When I was on Linux, back in the glory days of Skype, I can tell you that it never worked well — if it worked at all, since I only remember it having support for one or two Ubuntu LTS versions and so on other distributions it was a Hail Mary event.

Nowadays you actually have a chance to make an audio call, even if you're not on the right Ubuntu LTS version.

And I've been using it on MacOS for the last couple of years. Not as a main communication channel, but it's a good meeting place and it supported video chats in our group of 10 people without issues, but granted I don't have experience with more than that.

Re: How Zoom works [slides]

#86
Irrelevant title but the UX analysis is on spot. It is a shame that many companies will spend millions on infrastructure and programming but don't pay for a decent UX team - or just do not bother implementing good UX. (Microsoft is the most striking example.)

Re: How Zoom works [slides]

#87
post #60

Earlier quoted context omitted.

10 years ago is about when Microsoft purchased Skype... If I remember correctly they received money from the government to do it and then stopped using the P2P supernodes model and switched to their own servers to track users more easily... It used to work great, I wish the pre-MS source code would get leaked.

The Skype client of today is just a renamed Lync client, which actually used to be decent. They've done nothing but make it worse since Lync ceased to exist.

That's Skype for Business, which is completely different from Skype, and has now been deprecated in favour of Teams. Teams is again completely different from the Skypes, and is more of a Slack clone.

Re: How Zoom works [slides]

#88
post #67

Zoom has great video and audio. I think good echo cancellation, video that copes well with the network, lower latencies - we don't experience that directly but the after effect is you feel subjectively better about the experience. I think picking each part of the UX apart is secondary to making the key feature work well.

Absolutely. The other big innovation is you can see who's making a noise in the call in the list of participants and mute them.

The UX is terrible, and totally not their strong point. When you install it should have a test my audio and video thing, and set use computer audio as the default meaning you never have to see the "join with computer audio" thing ever again.

Joining with a phone is useful for people without a computer, but the main UI doesn't need to mention it, the details are in the invitations.

Re: How Zoom works [slides]

#89

Earlier quoted context omitted.

I spend a lot of time on calls, but it’s always felt clear to me. The icon is the state and the text is the action that will happen if you click it.

But that's not how buttons work usually. Look at the reload button in Chrome. The icon shows you what will happen if you click it. The tooltip text also shows you what will happen if you click it. The text and icon are never opposite. At least I cannot think of another app that does this.

I happen to be standing in front of my coffee maker waiting for it to finish. It has a lit green LED (indicating it’s brewing) and a button under it labeled “Off”. Same conflict, but perfectly clear IMO.

Re: How Zoom works [slides]

#90

Earlier quoted context omitted.

We've switched from zoom to https://team.video and have been loving it. They have a "low bandwidth" mode you can toggle on, that just turns off your outgoing and incoming video streams. I think it still tries to send around screen shares though, for better or worse. It has made a huge difference for some team members with very challenged Internet connectivity where they can just put themselves in low bandwidth mode a…

I looked but didn't see anything. Can you record meetings, and download them to edit, etc.?

Yes, you can record meetings and download the recordings. We have started just recording all our meetings so that if someone wasn't able to make it, they can just review at 2x speed later.

I looked again and I guess the low bandwidth setting is called "Bandwidth Saver" behind the little gear icon on the left hand side when you're in a call.

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