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Written communication is remote work super power

snir.dev

81–90 of 194 posts

Re: Written communication is remote work super power

#81
post #40
post #26

Earlier quoted context omitted.

Recently, I was so frustrated with some folks poor reading comprehension that I was thinking about an imaginary communication system that would allow for decision making where there were some rules: - No responding from mobile devices. The poor response rate is just too high. - The reader is quizzed on the the contents of the communication before they can respond (randomly generated quizzes might be amusing). - The r…

You could only have such a system in an environment with a huge power imbalance between the sender and recipient, like Tim Cook sending a message to an Apple IC engineer. But with that kind of power imbalance all of these things happen anyways -- if an individual engineer gets an email from Tim Cook he definitely isn't firing off a poorly-thought-out reply from a mobile device.

No, actually the opposite is true. The whole idea of any policy is to give artificial "power" to one side to straighten out the situations where the balance of power is unclear.

An exec (the remote-only version of Tim Cook if you like) can use their leverage to change the existing email flows between all managers and all engineers. Because it's more scalable than micromanaging one engineer.

In other words, some people are good at organizing through setting policies (the better sort of politics) and it's a good place to discuss such ideas.

Parent's formulation doesn't look convincing though :)

Re: Written communication is remote work super power

#82
Communication is a super power. Full stop.

The key to communication is to remember: "It's not what you say, it's what they hear." (Note: say can be written, and hear therefore read.) The mantra works either way.

Ultimately, the responsibility of the communication belongs to the sender. Improvement still takes work, but you'll progress faster if you have this foundation.

Re: Written communication is remote work super power

#83
I think emotional intelligence coupled with integrity are the real super power wombo-combo, no matter the role.

It helps if you have the technical skills to go with it but to be honest, having those skills should be a matter of training, not expecting people to be learning on their own time.

This should be fixed on the company level - every employee should receive regular training, not be expected to magically keep up their workload and learn new technologies in their spare time.

Another issue that makes projects go side-ways is people relying on a paycheque for their livelihood. If you want people with integrity to practice it in the workplace, don't place them in impossible situations where they have to choose between their integrity and their family's financial well being.

This should be fixed on the government level.

This is all to say that this endless stream of blog posts about what an already over-worked, under-paid worker ought to improve upon, are not helpful - highly educated people used to be Aristocrats who fine dined and wrote poetry. Today we are expecting people to pay for their own training, spend the best years of their lives studying to pass tests, be hazed trying to get a job, for the privilege of getting worked to the bone for the benefit of a corporate entity. I thought only dystopian novels could think of a system so counter-productive and insane, until I read Brave New World and thought hm, this might be an upgrade over the life I'm currently living.

Anyhow :)

Re: Written communication is remote work super power

#84

Earlier quoted context omitted.

For most people, I'll happily agree with you. From a dyslexic's perspective, being forced to only ever present one's ideas and thoughts in text is pretty restricive.

And that's fair.. for a dyslexic, written communication is worse. I wasn't trying to imply that, for all people, which medium is better varies for each individual. I was trying to say that, over the set of all people, which medium is better tends to vary by person. That neither medium is "better" for everyone.

+1 - we're in complete agreement.

Re: Written communication is remote work super power

#85
post #9

Async communication is suitable to resolve some kind of issues. But it has two drawbacks: participants need to be competent at writing and reading prose (it’s harder than it sounds) and even with the best of care your ideas can easily be misinterpreted resulting in the loss of an async cycle. For problems which are not well defined, and where a lot of decisions need to be taken, especially when they verge toward the…

> it’s a lot easier to have people in a room and hash it out

IME it isn't because they aren't an environment conducive to informed debate. It's easy to get everyone in the room to agree, but as soon as you get out and check specifics, think the problem through properly, research what's already in pace, etc, you realize the whole meeting was a waste or worse, you've just committed to something sub-optimal/impossible.

An async "meeting" allow you to look for information so it's based in reality not best guesses, it gives you time to read necessary background info and do more research. These ultimately make for better decisions. They also don't waste the time of people that don't care.

Re: Written communication is remote work super power

#87
I agree with this so much that I even wrote about it recently!

https://fastmail.blog/2020/05/22/email-for-remote-productivi...

Snir David writes well. One point that I think is missed in the "chats and video calls" is that you don't have situational awareness of whether the other person is busy like you do in person.

It's the same as the problem with taking phone calls when driving a car as compared to talking to people who are in the car with you. The people in the car with you can see when you're in a tricky traffic situation. The caller, not so much.

Re: Written communication is remote work super power

#88
post #26

Earlier quoted context omitted.

Recently, I was so frustrated with some folks poor reading comprehension that I was thinking about an imaginary communication system that would allow for decision making where there were some rules: - No responding from mobile devices. The poor response rate is just too high. - The reader is quizzed on the the contents of the communication before they can respond (randomly generated quizzes might be amusing). - The r…

> - No responding from mobile devices. The poor response rate is just too high. For me, the tendency of slack to let users write very short sentences/phrases is the issue. Etiquette for slack allows very IM like messages, whereas Emails are generally required to be more verbose.

I hope I never have to go back to using email for work.

Long messages for tickets, slack for near real time chat.

Email for transactional spam and emailing old friend once a year.

Re: Written communication is remote work super power

#89

Peter F. Drucker, influential author of countless books on management, once made a very simple argument: there are reader types, and there are listener types. If you are dealing with a partner you better know which type they are. It doesn‘t make sense to hand a listener type a manuscript without talking about the subject, and it doesn‘t make sense to set up meetings with a reader type before you hand off the written…

Whatever people’s preferences in terms of reading or listening, I am inclined to think teams get better results when a high quality meeting summary goes out ahead of time.

I don’t claim this is an absolute truth, but I also don’t think many organizations have given it proper try.

Re: Written communication is remote work super power

#90
post #9

Async communication is suitable to resolve some kind of issues. But it has two drawbacks: participants need to be competent at writing and reading prose (it’s harder than it sounds) and even with the best of care your ideas can easily be misinterpreted resulting in the loss of an async cycle. For problems which are not well defined, and where a lot of decisions need to be taken, especially when they verge toward the…

> resulting in the loss of an async cycle.

This is great way to think about this, thanks.

Depending on the team and communication channel, the cycle time can be hours or even a day (not including weekends), and I think avoiding extra cycles has a significant impact on the way people communicate, whether they realize it or not.

> For problems which are not well defined, and where a lot of decisions need to be taken, especially when they verge toward the arbitrary, it’s a lot easier to have people in a room and hash it out. A remote meeting can work too.

If I find myself in strong disagreement with someone's statements (and maybe wanting to write an angry rebuttal), I find it's usually better to switch to a synchronous discussion. Most of the time it comes down to misinterpretation that takes 2 or 3 cycles to clear up, and in a sync conversation that can happen in a matter of minutes and with significantly shorter responses than the async equivalent requires.

When you're responding to something in async communication, most people don't want to waste a cycle by just asking "What do you mean by 'x'?" -- and so instead will respond to their interpretation of 'x', often wasting many keystrokes on a misunderstanding.

In a sync conversation starting by asking "What do you mean by 'x'?" is easy and low-effort, and in my experience results a much more constructive and positive discussion, regardless of which side the misunderstanding was on.

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