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How to get your money back on a non-refundable hotel

philip.greenspun.com

81–90 of 91 posts

Re: How to get your money back on a non-refundable hotel

#81
post #20

Just FYI, if you're lying to get out of paying for something, or to get reimbursed on false pretenses that is called fraud and is illegal. It's also wrong to do, it is an action taken in bad faith.

Maybe. But they would have to sue you; a PR suicide.

Re: How to get your money back on a non-refundable hotel

#83

Earlier quoted context omitted.

If you don’t pay, you lose your place in line and there is usually a waiting list (though with the upcoming recession, those might go away). You also don’t endear yourself with the staff if you don’t plan on switching.

It’s a business relationship at the heart of it. If my business associates can’t provide the service I’ve contracted for, that doesn’t endear me to them, either.

Or, we could all be kind to each other.

Re: How to get your money back on a non-refundable hotel

#84

Earlier quoted context omitted.

Not when they’re shut down. Requiring a full tuition payment because “wouldn’t it be a shame if you lost your spot...” is extortionate.

Well, you stopped being a client. I don't find it all that strange.

They are stopping the service. Continuing to pay is a bit crazy. Just check what it sounds like if they write out the quid pro quo:

"Keep paying us for the service we aren't giving you or else we'll blacklist you when service resumes."

I don't think you'll get a lot of people signing up for that.

The other risk than losing your spot is paying them and they go out of business anyway. So you're out both the cash and the service.

Re: How to get your money back on a non-refundable hotel

#85
post #20

Just FYI, if you're lying to get out of paying for something, or to get reimbursed on false pretenses that is called fraud and is illegal. It's also wrong to do, it is an action taken in bad faith.

Not all policies are fair and there should be exceptions during times of crisis. Hotels do questionable advertising practices all the time to lure in customers and then hit them with arbitrary fees during checkout which seems like bad faith to me.

Hotels do so but whether this specific hotel is guilty is another question.

Re: How to get your money back on a non-refundable hotel

#86
post #83

Earlier quoted context omitted.

It’s a business relationship at the heart of it. If my business associates can’t provide the service I’ve contracted for, that doesn’t endear me to them, either.

Or, we could all be kind to each other.

That is not a very practical or realistic solution. Humans are going to human - for better or worse.

Re: How to get your money back on a non-refundable hotel

#87

Earlier quoted context omitted.

You say it's not, but it actually is. Many hospitality industries are allowing coronavirus related exceptions to their cancellation and refund policies. That's right, in this real actual adult world.

> Many hospitality industries are allowing coronavirus related exceptions to their cancellation and refund policies. Mostly out of goodwill and fear of lawsuits, I think. Smaller boutique hotels are probably less likely to allow coronavirus-related exceptions, because they're deprived of business as it is.

That might benefit them in the short term but could hurt them in the long term if more cases break out because of contaminated customers and have to close the entire building down.

Re: How to get your money back on a non-refundable hotel

#88

Earlier quoted context omitted.

You say it's not, but it actually is. Many hospitality industries are allowing coronavirus related exceptions to their cancellation and refund policies. That's right, in this real actual adult world.

> Many hospitality industries are allowing coronavirus related exceptions to their cancellation and refund policies. Mostly out of goodwill and fear of lawsuits, I think. Smaller boutique hotels are probably less likely to allow coronavirus-related exceptions, because they're deprived of business as it is.

Acting out of fear of lawsuits is also how the adult world works.

Re: How to get your money back on a non-refundable hotel

#89
post #82

Earlier quoted context omitted.

I hope you are joking...

"Refund my money or I will expose you and your guests to a deadly virus"

I feel like pointing out cause and effect isn't a threat unless you're trying to play victim to it.

* "If you run around the pool, you may slip and fall."

* "If you charge me for this stay, I will use it, and that may expose your guests to a virus."

Re: How to get your money back on a non-refundable hotel

#90
post #48

I'd be very surprised if there was one ounce of truth to this. I've worked implementing payment systems for large institutions. It's standard for the existing balance of the transaction to be taken into account when an amendment is made to a purchase that has yet to be settled. Example: You purchase $100 worth of widgets, process the payment then 5 minutes later call up and add another $100 of widgets to your order p…

The point is that he's implying to the hotel that he is carrying the virus, and therefore they don't want him there, so they refunded his original booking.

Ha, I guess I missed the joke.
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