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Meals on food delivery apps can be 90% more than if bought from the restaurant

nytimes.com

81–90 of 121 posts

Re: Meals on food delivery apps can be 90% more than if bought from the restaurant

#81

This is why I have never ordered UberEats. Plus cold McDonalds is gross. Its not hard to order takeout and run down the road myself. To be honest I don't really get why this whole trend is so popular.

Why is online shopping popular? It takes longer than going to the store, you often have to pay for shipping, and you can't even see the thing you're about to buy. It's also extremely convenient.

Cold food is a big issue.

Re: Meals on food delivery apps can be 90% more than if bought from the restaurant

#82
"I focused my tests on DoorDash, Postmates, Grubhub and Uber Eats, the four largest delivery apps in the United States."

I'm stumped. I live in NYC and all my friends use Seamless. I even have colleagues that will describe these companies mentioned as a "Seamless clone".

Re: Meals on food delivery apps can be 90% more than if bought from the restaurant

#83
post #71

Earlier quoted context omitted.

#2 is a great idea for them - lets them dodge the UberEats/Foodora/etc fees I guess. A shawarma place near my last job did the same with Ritual orders, whenever the owner noticed a regular he would ask them to just call the restaurant instead of ordering on the app.

#2 is a great way to get kicked off those platforms as that's almost certainly against the rules of the platform.

That's definitely not universal. I frequently see restaurants that have stickers for multiple delivery services.

Re: Meals on food delivery apps can be 90% more than if bought from the restaurant

#84
post #76

Earlier quoted context omitted.

#2 is a great way to get kicked off those platforms as that's almost certainly against the rules of the platform.

Really? I'm not familiar with the terms so those platforms but does that mean you couldn't run your own delivery service as well as being on ubereats?.

I don't think they restrict you from running your own delivery service, but using UberEats to advertise your own is probably not allowed.

Re: Meals on food delivery apps can be 90% more than if bought from the restaurant

#85
post #33

Food delivery in its current form will be short-lived. It is a 4 party system where the company controlling the money is the only one that wins. Restaurants are asked to pay 30% of the ticket. The customer is asked to pay more than expected for their meal, a delivery fee, and a tip. For the customer, this can be nearly double for a simple $10 lunch. The driver that has to deliver it gets stuck with fuel, automatic, a…

As a former power user in SF I have to agree. Prices have doubled and quality has plummeted. Riders are making deliveries with other apps while they are “supposed” to be delivering mine (can’t blame them). Food is always cold and items are constantly missing. Aggressive tipping and feedback modals (especially for Postmates) are a big turn off - I always tried to tip generously in cash but they tried to force tips through the app for unscrupulous reasons.

The whole thing is just absurd. $25 for a cold $8 hamburger?

Re: Meals on food delivery apps can be 90% more than if bought from the restaurant

#86

Earlier quoted context omitted.

Why is online shopping popular? It takes longer than going to the store, you often have to pay for shipping, and you can't even see the thing you're about to buy. It's also extremely convenient.

Cold food is a big issue.

Definitely. There's a reason that until recently delivery was almost exclusively pizza and Chinese.

Re: Meals on food delivery apps can be 90% more than if bought from the restaurant

#87
post #59

Earlier quoted context omitted.

And it's not a defensible business model because anyone can start such a company with very little expenses. I remember using waitersonwheels.com in the mid 90's and it wasn't any better than what's available now. Also, I know waiter.com has been around a long time and makes very good money. Perhaps the SF Bay Area is a unicorn where there are so many people with disposable income that their time is worth more than ov…

You can start such a company, but there's an overhead in getting on the minds of users and restaurant owners. Users don't want to have to keep multiple apps on their phone, or remember that the local Olive Garden uses OnlineFood but that the Greek place uses FoodNGo. We can have them order through the restaurant's web site and let them make the decision, but they're going to get frustrated if the drivers are fragment…

I'm mid-20s and everyone I know has like 6 food delivery apps on their phone.

I'm somewhat of minimalist with trying to keep a low number of apps on my phone but whenever I see my friends phones they have hundreds of apps

Re: Meals on food delivery apps can be 90% more than if bought from the restaurant

#88

Earlier quoted context omitted.

> They add a piece of paper to EVERY ORDER indicating that if you call or text... That's really clever, given that many of these delivery apps work by inserting themselves invisibly in front of the business. Having a communication channel that you know will reach the customer and that you know the delivery app can't block is a way of getting around some of the constant fight of "how do I make my real site show up abo…

Businesses are deluding themselves here. People use the big apps because they don't want to install a billion different special-case apps, set up their payments, set up their address etc etc etc, or literally phoning the restaurant (people don't want to speak on the phone anymore, they find it awkward.) Hotels try to berate you for booking through a third-party but I ain't got time to go poking around on their indivi…

I would agree with you in theory, but the restaurants we're talking about just take phone calls. Most local chains that are fighting with Grubhub (at least in my area) aren't pushing their own custom apps. They just either have

A) an order form on a website, or

B) a phone number

I don't think it's unreasonable for them to say, "hey, we know you have a working phone. Instead of launching the Grubhub app, send us a text message and we'll knock X% off of your price."

Re: Meals on food delivery apps can be 90% more than if bought from the restaurant

#89

Earlier quoted context omitted.

Businesses are deluding themselves here. People use the big apps because they don't want to install a billion different special-case apps, set up their payments, set up their address etc etc etc, or literally phoning the restaurant (people don't want to speak on the phone anymore, they find it awkward.) Hotels try to berate you for booking through a third-party but I ain't got time to go poking around on their indivi…

I would agree with you in theory, but the restaurants we're talking about just take phone calls. Most local chains that are fighting with Grubhub (at least in my area) aren't pushing their own custom apps. They just either have A) an order form on a website, or B) a phone number I don't think it's unreasonable for them to say, "hey, we know you have a working phone. Instead of launching the Grubhub app, send us a tex…

> hey, we know you have a working phone

Sounds like a rebuke. I'd be pretty offended if a business tried to call me out like this for using an app that (presumably) they're willingly taking orders from. If they don't want to be on there then don't, but don't have a go at me about it.

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