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Stripe refunds: fees from the original charge are not returned

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Re: Stripe refunds: fees from the original charge are not returned

#81
post #33

Note: this is different than Braintree and Amazon payments, which either refund in full or simply charge only the $0.30 fee. Stripe is now at or near the most expensive here relative to the competition. The idea that they have been doing customers a favor is not accurate. I have used stripe for years, but they are a company that has continued to make things worse with every update, versus AWS which has my trust they…

[deleted]

Re: Stripe refunds: fees from the original charge are not returned

#82

Earlier quoted context omitted.

Pretty evil! I imagine the card companies have an explicit rule that, in order to accept their cards, a merchant can't charge their users any extra fee? I wonder if some regulation were created that bans rules like that from existence whether this would change tomorrow. Kroger stopped supporting Visa cards for a minute and I realized that's literally all I carry.

The EU sets limits on card interchange fees. Suddenly all "reward cards" lost most of their rewards...

Good. They’re a regressive wealth transfer from the poor to the well off.

Re: Stripe refunds: fees from the original charge are not returned

#83
post #66

Earlier quoted context omitted.

(I'm one of Stripe's cofounders.) Thanks for the candid feedback. A few quick thoughts -- - This is not a new policy change -- it's been our pricing for all new users since 2017. (The news is that we're now applying this pricing to Stripe's older users, in part as a response to some price increases that the card networks are making.) - Our policy on refunds is pretty much the same as Braintree's. - We've added a lot…

> Our policy on refunds is pretty much the same as Braintree's. I'm seeing something different on (my local) Braintree site [1][2]: > All processing fees, except the per transaction fee, are returned for full refunds. For partial refunds, all processing fees are returned at a prorated amount, but the transaction fee is not returned. [1] https://www.braintreepayments.com/sg/braintree-pricing [2] Looks like the US one…

Yes, per [2], our US refund policies are roughly the same.

Re: Stripe refunds: fees from the original charge are not returned

#84
post #40

There's a vast payments ecosystem beyond Stripe that lets you avoid this. With companies like Spreedly to provide almost-Stripe-quality APIs and PCI-compliant card vaulting at only a flat cost, and a massive amount of "merchant account providers" a quick Google away that can hook into Authorize.net and then into Spreedly, you can end up at 1.75% or less depending on your industry, and the flexibility to dynamically r…

Last I read, Authorize.net is never going to be updated to provide for PSD2/SCA authentication flows, which means it will not be suitable for charging customers in Europe in the future. Whether Spreedly will really be able to wrap those flows up in their API is an iffy question to me still.

Re: Stripe refunds: fees from the original charge are not returned

#85
post #66
post #33

Note: this is different than Braintree and Amazon payments, which either refund in full or simply charge only the $0.30 fee. Stripe is now at or near the most expensive here relative to the competition. The idea that they have been doing customers a favor is not accurate. I have used stripe for years, but they are a company that has continued to make things worse with every update, versus AWS which has my trust they…

(I'm one of Stripe's cofounders.) Thanks for the candid feedback. A few quick thoughts -- - This is not a new policy change -- it's been our pricing for all new users since 2017. (The news is that we're now applying this pricing to Stripe's older users, in part as a response to some price increases that the card networks are making.) - Our policy on refunds is pretty much the same as Braintree's. - We've added a lot…

> Testing production flows with fake numbers is tricky

And yet Authorize.net and many others manage it without drama. I know of one account you did not land because of this.

Re: Stripe refunds: fees from the original charge are not returned

#86
post #40

There's a vast payments ecosystem beyond Stripe that lets you avoid this. With companies like Spreedly to provide almost-Stripe-quality APIs and PCI-compliant card vaulting at only a flat cost, and a massive amount of "merchant account providers" a quick Google away that can hook into Authorize.net and then into Spreedly, you can end up at 1.75% or less depending on your industry, and the flexibility to dynamically r…

I agree. I would love Stripe 10X more if they'd offer much lower prices. Their fees become really huge as your business grows beyond 50k MRR

Re: Stripe refunds: fees from the original charge are not returned

#87
post #66
post #33

Note: this is different than Braintree and Amazon payments, which either refund in full or simply charge only the $0.30 fee. Stripe is now at or near the most expensive here relative to the competition. The idea that they have been doing customers a favor is not accurate. I have used stripe for years, but they are a company that has continued to make things worse with every update, versus AWS which has my trust they…

(I'm one of Stripe's cofounders.) Thanks for the candid feedback. A few quick thoughts -- - This is not a new policy change -- it's been our pricing for all new users since 2017. (The news is that we're now applying this pricing to Stripe's older users, in part as a response to some price increases that the card networks are making.) - Our policy on refunds is pretty much the same as Braintree's. - We've added a lot…

> we built an ML engine to automatically optimize the bitfields of card network requests

For someone who's not in the payment industry, could you elaborate on what this actually means?

Re: Stripe refunds: fees from the original charge are not returned

#88
post #66
post #33

Note: this is different than Braintree and Amazon payments, which either refund in full or simply charge only the $0.30 fee. Stripe is now at or near the most expensive here relative to the competition. The idea that they have been doing customers a favor is not accurate. I have used stripe for years, but they are a company that has continued to make things worse with every update, versus AWS which has my trust they…

(I'm one of Stripe's cofounders.) Thanks for the candid feedback. A few quick thoughts -- - This is not a new policy change -- it's been our pricing for all new users since 2017. (The news is that we're now applying this pricing to Stripe's older users, in part as a response to some price increases that the card networks are making.) - Our policy on refunds is pretty much the same as Braintree's. - We've added a lot…

A few months back, I was hit with an attack from a spammer, who managed to place a few hundred orders through my Stripe checkout. It seems they were attempting to place thousands of orders, and looking for functional credit card information.

When I reached out to support, they acknowledged that this was a type of attack, and I needed to manually go back and unapprove all of these purchases coming from a single IP address, that wasn't being stopped by Stripe.

Would I still need to pay to do all those fraudulent charge backs? If so, that single attack would have cost me hundreds of dollars out of pocket.

Re: Stripe refunds: fees from the original charge are not returned

#89
post #66
post #33

Note: this is different than Braintree and Amazon payments, which either refund in full or simply charge only the $0.30 fee. Stripe is now at or near the most expensive here relative to the competition. The idea that they have been doing customers a favor is not accurate. I have used stripe for years, but they are a company that has continued to make things worse with every update, versus AWS which has my trust they…

(I'm one of Stripe's cofounders.) Thanks for the candid feedback. A few quick thoughts -- - This is not a new policy change -- it's been our pricing for all new users since 2017. (The news is that we're now applying this pricing to Stripe's older users, in part as a response to some price increases that the card networks are making.) - Our policy on refunds is pretty much the same as Braintree's. - We've added a lot…

Yeah extremely hard to come by with solution right?

Visa test / approve / record account:

48 XXXX 01

Visa test / approve / donot record:

48 XXXX 02

Visa test / donot approve / record account

48 XXXX 03

Visa test / donot approve / donot record

48 XXXX 04

Hard to let it to client to decide how to test...

Re: Stripe refunds: fees from the original charge are not returned

#90
post #73

Just clarifying. If I refund a $2,000 charge it costs me the seller approx. $58?

Put that way it's ridiculous enough if you are not refunding. Someone should do a points-free card with decent security (2fa on each purchase?) to minimise fraud that just gives say $50 cash of that to the consumer. They can then knock off 2.5% of whatever price they see in the store when thinking about what to buy. Such a card would be popular for expense accounts!
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