Note: this is different than Braintree and Amazon payments, which either refund in full or simply charge only the $0.30 fee. Stripe is now at or near the most expensive here relative to the competition. The idea that they have been doing customers a favor is not accurate. I have used stripe for years, but they are a company that has continued to make things worse with every update, versus AWS which has my trust they…
Stripe refunds: fees from the original charge are not returned
81–90 of 275 posts
Re: Stripe refunds: fees from the original charge are not returned
#82Earlier quoted context omitted.
Pretty evil! I imagine the card companies have an explicit rule that, in order to accept their cards, a merchant can't charge their users any extra fee? I wonder if some regulation were created that bans rules like that from existence whether this would change tomorrow. Kroger stopped supporting Visa cards for a minute and I realized that's literally all I carry.
The EU sets limits on card interchange fees. Suddenly all "reward cards" lost most of their rewards...
Re: Stripe refunds: fees from the original charge are not returned
#83Earlier quoted context omitted.
(I'm one of Stripe's cofounders.) Thanks for the candid feedback. A few quick thoughts -- - This is not a new policy change -- it's been our pricing for all new users since 2017. (The news is that we're now applying this pricing to Stripe's older users, in part as a response to some price increases that the card networks are making.) - Our policy on refunds is pretty much the same as Braintree's. - We've added a lot…
> Our policy on refunds is pretty much the same as Braintree's. I'm seeing something different on (my local) Braintree site [1][2]: > All processing fees, except the per transaction fee, are returned for full refunds. For partial refunds, all processing fees are returned at a prorated amount, but the transaction fee is not returned. [1] https://www.braintreepayments.com/sg/braintree-pricing [2] Looks like the US one…
Re: Stripe refunds: fees from the original charge are not returned
#84There's a vast payments ecosystem beyond Stripe that lets you avoid this. With companies like Spreedly to provide almost-Stripe-quality APIs and PCI-compliant card vaulting at only a flat cost, and a massive amount of "merchant account providers" a quick Google away that can hook into Authorize.net and then into Spreedly, you can end up at 1.75% or less depending on your industry, and the flexibility to dynamically r…
Re: Stripe refunds: fees from the original charge are not returned
#85Note: this is different than Braintree and Amazon payments, which either refund in full or simply charge only the $0.30 fee. Stripe is now at or near the most expensive here relative to the competition. The idea that they have been doing customers a favor is not accurate. I have used stripe for years, but they are a company that has continued to make things worse with every update, versus AWS which has my trust they…
(I'm one of Stripe's cofounders.) Thanks for the candid feedback. A few quick thoughts -- - This is not a new policy change -- it's been our pricing for all new users since 2017. (The news is that we're now applying this pricing to Stripe's older users, in part as a response to some price increases that the card networks are making.) - Our policy on refunds is pretty much the same as Braintree's. - We've added a lot…
And yet Authorize.net and many others manage it without drama. I know of one account you did not land because of this.
Re: Stripe refunds: fees from the original charge are not returned
#86There's a vast payments ecosystem beyond Stripe that lets you avoid this. With companies like Spreedly to provide almost-Stripe-quality APIs and PCI-compliant card vaulting at only a flat cost, and a massive amount of "merchant account providers" a quick Google away that can hook into Authorize.net and then into Spreedly, you can end up at 1.75% or less depending on your industry, and the flexibility to dynamically r…
Re: Stripe refunds: fees from the original charge are not returned
#87Note: this is different than Braintree and Amazon payments, which either refund in full or simply charge only the $0.30 fee. Stripe is now at or near the most expensive here relative to the competition. The idea that they have been doing customers a favor is not accurate. I have used stripe for years, but they are a company that has continued to make things worse with every update, versus AWS which has my trust they…
(I'm one of Stripe's cofounders.) Thanks for the candid feedback. A few quick thoughts -- - This is not a new policy change -- it's been our pricing for all new users since 2017. (The news is that we're now applying this pricing to Stripe's older users, in part as a response to some price increases that the card networks are making.) - Our policy on refunds is pretty much the same as Braintree's. - We've added a lot…
For someone who's not in the payment industry, could you elaborate on what this actually means?
Re: Stripe refunds: fees from the original charge are not returned
#88Note: this is different than Braintree and Amazon payments, which either refund in full or simply charge only the $0.30 fee. Stripe is now at or near the most expensive here relative to the competition. The idea that they have been doing customers a favor is not accurate. I have used stripe for years, but they are a company that has continued to make things worse with every update, versus AWS which has my trust they…
(I'm one of Stripe's cofounders.) Thanks for the candid feedback. A few quick thoughts -- - This is not a new policy change -- it's been our pricing for all new users since 2017. (The news is that we're now applying this pricing to Stripe's older users, in part as a response to some price increases that the card networks are making.) - Our policy on refunds is pretty much the same as Braintree's. - We've added a lot…
When I reached out to support, they acknowledged that this was a type of attack, and I needed to manually go back and unapprove all of these purchases coming from a single IP address, that wasn't being stopped by Stripe.
Would I still need to pay to do all those fraudulent charge backs? If so, that single attack would have cost me hundreds of dollars out of pocket.
Re: Stripe refunds: fees from the original charge are not returned
#89Note: this is different than Braintree and Amazon payments, which either refund in full or simply charge only the $0.30 fee. Stripe is now at or near the most expensive here relative to the competition. The idea that they have been doing customers a favor is not accurate. I have used stripe for years, but they are a company that has continued to make things worse with every update, versus AWS which has my trust they…
(I'm one of Stripe's cofounders.) Thanks for the candid feedback. A few quick thoughts -- - This is not a new policy change -- it's been our pricing for all new users since 2017. (The news is that we're now applying this pricing to Stripe's older users, in part as a response to some price increases that the card networks are making.) - Our policy on refunds is pretty much the same as Braintree's. - We've added a lot…
Visa test / approve / record account:
48 XXXX 01
Visa test / approve / donot record:
48 XXXX 02
Visa test / donot approve / record account
48 XXXX 03
Visa test / donot approve / donot record
48 XXXX 04
Hard to let it to client to decide how to test...
Re: Stripe refunds: fees from the original charge are not returned
#90Just clarifying. If I refund a $2,000 charge it costs me the seller approx. $58?