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Letting slower passengers board airplane first is faster, study finds

arstechnica.com

81–90 of 512 posts

Re: Letting slower passengers board airplane first is faster, study finds

#81
I'm also convinced that we exit the plane in the worst way possible. We basically do it row-by-row: as the people in front of them leave, people in a row get up, get their bags, start walking down the line, and this cascades up the plane. The problem is that there is very little parallelism: while people in the next row to leave are getting their bags, no one is exiting the plane.

This is similar to a stall in a processor pipeline. We want to avoid stalls, which mean that we want people exiting the plane constantly. A column approach would work much better: people in the aisle get their bags before the doors open, and start leaving as soon as it does. As columns drain, the next column can get their bags and start to leave. This approach keeps people leaving constantly, while also keep the aisle constantly populated. Yes, the person in the last column in the back row still leaves last, but I claim they will leave sooner. (edit: Thinking about it more, I actually think the people in the last column in the front row leave last. If you're in the back row, second column, you can stand up as soon as the person in the first column in front of you has started walking out. After the first column to leave, people will exit in reverse order because the openings will appears back-to-front. Trying to maintain front-row "fairness" will just result in a period of time where no one is in the aisle.)

The reason we do the row-by-row method, I think, is that our sense of fairness is influenced by who we're looking at and proximity. We look forward, and we feel that the people closer to the door "should" leave first because they're closer, and we're looking at them, so we feel bad if we hold them up. But by doing the row-by-row method, we're holding up everyone behind us, but we don't look at them as much.

I don't know how to enforce a column-by-column exit. Airlines can enforce how we get on the plane because they control, person at a time, who enters the plane. How we exit the plane is more cultural, and while an airline could certainly try to ask people to exit this way, it's much harder to make it happen.

Re: Letting slower passengers board airplane first is faster, study finds

#82
post #73
post #57

Earlier quoted context omitted.

I booked 4 flights with Cathay not sure what to expect, but it was a pretty good experience all round. Boarding was a non issue, fast and on time. Everything else was perfectly functional, if economical. The staff were excellent. I didn't appreciate the mid flight catalogue advertising for beauty products though. Talk about a captive audience. That only happened on the leg between Japan and HK, I hope it's not common…

Better than US airlines trying to sell credit cards mid-flight.

I feel so, so bad for air hosts and hostesses that are suddenly finding themselves in the role of salesperson. What a shitty, completely unrelated added job responsibility, that's completely counter to their actual job's objective. Hard to get passengers to like you and make their flight enjoyable (and thus listen to you when it's time to listen to you) if you've just finished trying to sell them a credit card.

I miss air industry regulation.

Re: Letting slower passengers board airplane first is faster, study finds

#83

The conclusions are pretty obvious, I guess they just needed to simulate it? The fastest boarding I've ever experienced was something Cathay Pacific did a few years ago. In the boarding area they had three lines with a bunch of section signs and an a couple employees hassling/sorting people between the lines. The rear of the plane sections were at the front of the line. I'm guessing they were just counting how many p…

The fastest boarding I experienced was years ago somewhere in Asia (Singapore, maybe), where three lines boarded through three doors: Two on the terminal side, and one on the far side. I was in the far-side group, and we had to hike up a lot of stairs and then through a jetway, presumably over the aircraft (hard to know with no windows), and then down a bunch of stairs and then enter the aircraft, where we could see…

Reminds me of loading onto a Ryanair flight in Edinburgh; the labyrinth walk to the door that put you onto the tarmac a short walk from the stairs. Loaded back to front, and since there are no assigned seats on Ryanair it's just like getting on the (air)bus.

Re: Letting slower passengers board airplane first is faster, study finds

#84
post #77

Earlier quoted context omitted.

The fastest boarding I experienced was years ago somewhere in Asia (Singapore, maybe), where three lines boarded through three doors: Two on the terminal side, and one on the far side. I was in the far-side group, and we had to hike up a lot of stairs and then through a jetway, presumably over the aircraft (hard to know with no windows), and then down a bunch of stairs and then enter the aircraft, where we could see…

> put everything and the kitchen sink into over-sized carry-ons Which they only do because free checked is going away. You get what you optimize for, after all. IMO people pack way too much shit traveling anyway, but I'm sure here most are familiar with the onebag concept. I've no way to convince someone other than actually going on a trip with them and happily walking next to them while they drag their wheeled lugga…

> Which they only do because free checked is going away.

I pack everything in one piece of carry-on luggage, and I'd do that even if checked luggage were free (which it often is).

It means I don't have to take extra time or wait in a line to check a bag at the source airport, I don't have to take time at baggage claim at the destination airport (just walk straight from the gate to ground transportation), and I don't have any risk of losing my luggage (or having it badly repacked after a search, or having something go missing).

Re: Letting slower passengers board airplane first is faster, study finds

#85
post #81

I'm also convinced that we exit the plane in the worst way possible. We basically do it row-by-row: as the people in front of them leave, people in a row get up, get their bags, start walking down the line, and this cascades up the plane. The problem is that there is very little parallelism: while people in the next row to leave are getting their bags, no one is exiting the plane. This is similar to a stall in a proc…

Also, people like to sit next to people they know such as family. A column approach sounds more effective, but it would split up people traveling together.

Re: Letting slower passengers board airplane first is faster, study finds

#86
post #62

Earlier quoted context omitted.

although personally I've always wondered why this is desirable When I was fat, I paid extra for first class tickets so that I wouldn't be the slob jerk who overflowed into my neighbor's coach class seat. Because of that, I had a lot of coach-mindset first-class seats. Boarding first in first class gives you an opportunity to get some work done, to relax a bit before the plane takes off, and almost always you get to h…

How much longer do you get typically? I never have to wait that long to board as economy so I am curious if my economy boarding is atypical. I could totally see how an hour sitting in first class might be nicer than poking about a terminal. Is it ever that long?

It really depends on the size of the airplane. Just a couple weeks ago I was one of the first 10 people to board the plane and was in "Premium Economy" on a 777-300ER for a full flight from Eastern Europe to the Midwestern US. I'd guess I was on the plane for nearly an hour before we pushed back from the gate. But this is for a plane with 300 people that boarded through a single door.

Re: Letting slower passengers board airplane first is faster, study finds

#87

The conclusions are pretty obvious, I guess they just needed to simulate it? The fastest boarding I've ever experienced was something Cathay Pacific did a few years ago. In the boarding area they had three lines with a bunch of section signs and an a couple employees hassling/sorting people between the lines. The rear of the plane sections were at the front of the line. I'm guessing they were just counting how many p…

[deleted]

Re: Letting slower passengers board airplane first is faster, study finds

#88
post #62

Earlier quoted context omitted.

although personally I've always wondered why this is desirable When I was fat, I paid extra for first class tickets so that I wouldn't be the slob jerk who overflowed into my neighbor's coach class seat. Because of that, I had a lot of coach-mindset first-class seats. Boarding first in first class gives you an opportunity to get some work done, to relax a bit before the plane takes off, and almost always you get to h…

How much longer do you get typically? I never have to wait that long to board as economy so I am curious if my economy boarding is atypical. I could totally see how an hour sitting in first class might be nicer than poking about a terminal. Is it ever that long?

It is not a question of how long after business does economy board. It is a question of how much after economy starts will business board if order was reversed.

I have done some business travel and some premium economy travel, and I have seen airlines take 40-60 minutes from "formal" boarding time to takeoff. When they require 60 minutes, it usually is a big plane and the difference between business and economy could be 20 minutes easily (assuming the seating was reversed).

I have wondered many a times if boarding last would not be better? But there is a joy to leaving the lounge and directly walking into the plane if you time it right. Otherwise you end up waiting for others to board first. Also, I could afford to be late and still get in, not so if my boarding group was the last.

These are minor luxuries, but each has some value. In the bigger scheme of things, and given that it is hard to afford business travel all the time on personal dime, I would say it does not matter much :)

Re: Letting slower passengers board airplane first is faster, study finds

#89

CGP Grey has a great video examining different boarding methods and why some are slower or faster than others: https://www.youtube.com/watch?v=oAHbLRjF0vo Also noting that the way we deplane (front to back) is the slowest method, heh.

Great video. This is one of those phenomena, like how to fix traffic jams, that everyone has an opinion on because of firsthand experience, but few people know about the actual research on. Despite there being known fast methods, I think 2 things stand in the way of implementing them: 1) Business and 1st class make a lot of money for airlines. Not letting them board first (although personally I've always wondered why…

>although personally I've always wondered why this is desirable

Most people finding waiting to board unpleasant and want it over ASAP. For me personally, it is often less comfortable in the terminal for a number of reasons. The climate and noise is worse, I must keep an eye on luggage, and I have a mild anxiety about inexplicably losing my documentation or becoming too engrossed in whatever activity I am doing while I wait.

Alternatively, I could be sitting, stretching, taking off my shoes, ordering a drink, and focusing my full attention work/entertainment/sleep for that 20 minutes.

Re: Letting slower passengers board airplane first is faster, study finds

#90
post #77

Earlier quoted context omitted.

The fastest boarding I experienced was years ago somewhere in Asia (Singapore, maybe), where three lines boarded through three doors: Two on the terminal side, and one on the far side. I was in the far-side group, and we had to hike up a lot of stairs and then through a jetway, presumably over the aircraft (hard to know with no windows), and then down a bunch of stairs and then enter the aircraft, where we could see…

> put everything and the kitchen sink into over-sized carry-ons Which they only do because free checked is going away. You get what you optimize for, after all. IMO people pack way too much shit traveling anyway, but I'm sure here most are familiar with the onebag concept. I've no way to convince someone other than actually going on a trip with them and happily walking next to them while they drag their wheeled lugga…

I tend to be of the opinion that roll-aboard "carry" ons are a big part of the problem with overhead space. Yes, some people can't really carry loads. But most would be better off with soft-side travel backpacks and other soft carry-ons that tend to be more space efficient and flexible. (Especially given that there's less need for luggage that can keep suits wrinkle free than in times past.)
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