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Mailgun Acquires Mailjet

mailgun.com

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Re: Mailgun Acquires Mailjet

#81

Post by johns »

thaeli wrote: post #71
heydenberk wrote: post #6

Semi-related: If you are in the market for an email provider for transactional emails, I encourage you to use Postmark. It's a developer focused company with a simple pricing model and great documentation, and their IPs tend to have great reputation scores. I don't work for them, but I switched from one of these two and am very happy I did.

Yet another happy Postmark customer here. They're the only transactional email provider I've found who keeps full text logs of your outgoing mails (for a couple weeks) - in a complex "Enterprise" environment I cannot overstate how helpful having one place that always logs the mail that actually went out to the customer is. No matter what the sending system may have logged or failed to log. Also their deliverability i…

Mailgun's logging is great, and includes the full-text of messages.

Re: Mailgun Acquires Mailjet

#82

Post by adamfeldman »

thrownblown wrote: post #46
nullspace wrote: post #38

Earlier quoted context omitted.

They are actually one of the few services that u can use for programmatically receiving emails. When it works, it just works - but unfortunately the spam thing bit us as well. Fortunately we were able to get it resolved quickly

I use MG for automated email intake too, but I also use sparkpost as a backup email intake.

How do you switch from the primary to the backup?

Re: Mailgun Acquires Mailjet

#83

Post by [deleted] »

alexis_fr wrote: post #80
krn wrote: post #19

Over time I learned to prefer European B2B tech companies, because they strive to be profitable from the beginning, take less VC money, are more stable, predictable, cost-conscious, engineering-focused, and, therefore, often much less likely to be acquired: Adyen, MessageBird, KeyCDN, OVH, Hetzner, INWX, Mailbox. It's a bit sad to take Mailjet out of this list, even if it's considered a success for the company.

Actually, this is a very helpful feedback for any company. And funnily enough, would Europe’s difficulty in creating a funding ecosystem be the key point that ...reinforces their startups?

[deleted]

Re: Mailgun Acquires Mailjet

#84

Post by gldalmaso »

jadbox wrote: post #31

Fair warning, just this week Mailgun locked my account due to random "spam" detection. We only send unique hand created emails and have only sent to about 200 unique users over the last few months. Because our account is locked, our customers cannot contact us at all and we can't reach out to them. It's been 3 days and our support messages have gone unanswered. Hopefully this gets cleared up real soon. I kind of feel…

We have had two separate instances of Mailgun blocking our account without reaching out, forcing us to upgrade the account to have access to chat support in order to resolve the issue in a reasonable time. They seem to only respond tickets once a day at best and make their best effort to wiggle out of any effort to help you get back to sending in any haste.

The first time was a mistake on their part when they switched plan tiers and our payment was not processed correctly, they fixed it entirely on their end and did not admit to the problem in the slightest. After this event we made sure to have an intermediate queue on our end in order not to have emails sent into oblivion.

The second time one of our users mass reported a bunch of old emails at once which triggered something that instantly blocked us. Even if we have very low reporting in general (no marketing emails) a single user was able to effectively kill sending of emails to all other users without any forewarning.

After that we forced ourselves out of the platform. When we look for a transactional email sending service, we expect at least an effort on the service to keep the api working while we resolve any issues that arise in a timely manner.

Re: Mailgun Acquires Mailjet

#85

Post by thrownblown »

adamfeldman wrote: post #82
thrownblown wrote: post #46

Earlier quoted context omitted.

I use MG for automated email intake too, but I also use sparkpost as a backup email intake.

How do you switch from the primary to the backup?

for our purpose i have two distinct email domains and fwd to both addresses and process which ever hits my servers first.

Re: Mailgun Acquires Mailjet

#86

Post by gldalmaso »

denton-scratch wrote: post #60
dewey wrote: post #58

Earlier quoted context omitted.

So company employees should send you handcrafted "Please confirm your email address by clicking this link" transaction emails?

Companies should stop asking for my email address at all, ever. I use email to talk to friends and relatives. I am not interested in commercial email. I don't like my town being decorated with advertisements, either. My inbox is full of rubbish ads - it overwhelms the stuff I care about, and makes my life sadder.

There are more use cases for sending email other than marketing. We don't like sending them, but many customers prefer to have transactional information (for instance, an audit has been done in some factory plant you manage) and periodic reports come to their mailbox instead of having to log in to some web app to see it.

It always a pain point and someone somewhere is certainly not receiving something they feel they should. These services help because of how complex the email ecosystem has become with layers of identity and reputation and such.

Re: Mailgun Acquires Mailjet

#87

Post by jrodom »

rajeemcariazo wrote: post #68
jadbox wrote: post #31

Fair warning, just this week Mailgun locked my account due to random "spam" detection. We only send unique hand created emails and have only sent to about 200 unique users over the last few months. Because our account is locked, our customers cannot contact us at all and we can't reach out to them. It's been 3 days and our support messages have gone unanswered. Hopefully this gets cleared up real soon. I kind of feel…

I had a worse experience with mailgun that almost made me lose my job. Our domain was blacklisted for sending spam. I think mailgun's server was hacked at that time because our Api Key was kept securely using the best practices. I dont want to use Sendgrid because of bloated and slow UI but I had no choice.

If this is a recent occurrence, I'd be happy to have our application security team take a look. To be clear, there hasn't been any kind of breach, but our customers are often targeted in phishing schemes that results in the disclosure of account credentials. We're continually adapting our defenses, but this is responsible for the majority of credential leaks.

Re: Mailgun Acquires Mailjet

#88

Post by alehul »

HEHENE wrote: post #28
heydenberk wrote: post #6

Semi-related: If you are in the market for an email provider for transactional emails, I encourage you to use Postmark. It's a developer focused company with a simple pricing model and great documentation, and their IPs tend to have great reputation scores. I don't work for them, but I switched from one of these two and am very happy I did.

A semi-interesting story, we used Postmark at my last company. When we signed up they offered something like 50,000 free credits. Then if we setup DKIM they offered another 50,000 or so credits. Then about three months later they sent us a survey and offered us another 75,000 credits if we filled it out. All in all before we had even launched our application they had thrown nearly 200,000 free email credits at us. We…

Ditto here!

Spent over 1 year cruising through their free credits, now happily paying a couple hundred a month without a second thought.

It's really intuitive and easy-to-use to see errors, read text of emails, and so forth.

Side note: It's neat to see people come out of the woodwork on this thread for Postmark, which is normally one of those products consumed so quietly, and under-appreciated. I bet their team is really happy to see this. :)

Re: Mailgun Acquires Mailjet

#89

Post by jadbox »

jrodom wrote: post #66
jadbox wrote: post #31

Fair warning, just this week Mailgun locked my account due to random "spam" detection. We only send unique hand created emails and have only sent to about 200 unique users over the last few months. Because our account is locked, our customers cannot contact us at all and we can't reach out to them. It's been 3 days and our support messages have gone unanswered. Hopefully this gets cleared up real soon. I kind of feel…

Can you email your ticket number to josh@mailgun.com and I'll take a look? This definitely isn't typical and I'll get this resolved immediately for you.

Thanks Josh. Our account has been unfrozen, and I've been given some assurance that it'll not happen again for us. Cheers.

Re: Mailgun Acquires Mailjet

#90

Post by lucasmullens »

hayksaakian wrote: post #57
jadbox wrote: post #31

Fair warning, just this week Mailgun locked my account due to random "spam" detection. We only send unique hand created emails and have only sent to about 200 unique users over the last few months. Because our account is locked, our customers cannot contact us at all and we can't reach out to them. It's been 3 days and our support messages have gone unanswered. Hopefully this gets cleared up real soon. I kind of feel…

Just a word or advice: if you're only sending to 200 people you might not need mailgun. You can use gsuite programmatically for easy inbox management with the Gmail API.

How is paying for G Suite and using their API instead any different?
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