I see a lot of comments here attributing outsourcing firms to fraud. Let's remember that these cos. win contracts fair and square by taking advantage of myopic tendering processes. If there's something to blame then it's obsolete tender process that make it impossible for quality vendors to compete or for outsourcing firms to make realising proposals. Overpromising and underdelivering is not fraud. Fraud is what VW,…
Maybe in the your household blaming the victim when they hire a company with such a well known track-record of failing to deliver is acceptable, but many people have different values.